Liked that there was pretty regular contact from the order stage, during the build stage, and then the delivery stage. Took a day or two longer to arrive than I initially expected but not a big deal. Only had the PC 3 weeks but my son is very pleased with it and everything we have tried to run on it has no issues at all. The minor gripe I did have is that the Bluetooth was not functional out of the box. After a visit to the forum and a few Google searches I discovered it needed drivers updated from the motherboard company's website. Would have been helpful to have a fuller explanation of how to resolve this if not something that is checked at the post build stage. Other than that a great service.