The service provided is absolutely rubish .. I dont really recon this fim at all first of all they are very expensive !!! and the customer service is horrible no support provided no drivers provided no nothing evrything u need it for yours devices u have to beg for it And if u are lucky enouch you may get it ! Total rubish and unprofessional at all. And speend it 3k for a laptop that I can't upgrade the new cpu from 8700k to i7 9700k or i9 9900k because they got custom bios .. Lool normaly should take straight away the chip .. And they don't update automatic how is should when is all complicated and secret ! you have to beg for it !! call them txt them waith couple of days .. And then you may get sorted but not my case . they send me the bios with wrong steps instructions . etc.. ! So when I call them they guy so ofensive from the beginning wow unbelievable ! how come how u dare if u are not good on customer service or u have problems home leave them there dont bring it at your workplace and share your behave with us as I'm here fustrated as well in need for help ! So results ... be aware ! Otherwise you will end like me with an un upgradable laptop + without money and pains ! I recon Clevo but not them. !!!! never ! So shame on you "PC Specialist" .