Have been a loyal customer for 13 years. Multiple laptops bought and for the most part no issues. Most recent one was bought 2 months ago and came with the screen not fitted properly. Created an RMA to have it repaired as I had done in the past (one took 1 day to be fixed the other time 2 days) I am now on day 16 of waiting for the repair to be completed and still nothing. Enquiries team are not helpful, I have asked the status of this and have been told it will be repaired "tomorrow" i am not sure what tomorrow they are referring to as still I it has not been fixed and returned. Very disappointing and I am done with pc specialist now.