Shocking company. Chose them as they were the cheapest around for the perfume I wanted. Dispatch was a bit on the slow side but fully tracked with royal mail, great. Tracking showed that it was "out for delivery" on the 20th and then it just disappeared. Royal mail wouldn't tell me anything as I didn't have a sorry we missed you card so I tried asking perfumes club, 3 times, if they could check on it. Each time they just replied with a generic, here's your tracking link speak to royal mail reply. These companies need to learn that their responsibilities do not end the second an item leaves their warehouse! Won't ever use these jokers again, even though the parcel did eventually arrive.