“This company is a scam. I never received my package. I contacted Perfume’s Club customer service and there was no resolve. Do not purchase anything from this company.”
“Ordered item over 8 days ago no communication no deliver update email sent to customer services no reply guessing it is actually a scam website, you live and learn £70 quid lighter..”
“Ordered here for the 2nd time so knew the site was legit but after reading the reviews I was a bit worried. The price for what I purchased was considerably cheaper than the UK prices.
Order process was good and the tracking was really good. Item received exactly what I ordered also so very happy.
Thought I would post the review to add some balance to the negative ones.”
“Ordered a GHD duet product that I want to return as it has a Spanish moulded plug on it. Not only did it take 14 days to arrive but there was no mention of the plug not being a uk one on their website. I didn’t know it was a Spanish company. They say they show the European plug on their website as a pop up but thats not true. Hopefully I can get a refund via PayPal.”
“I recently had an extremely disappointing experience with Perfume's Club. I ordered a specific product that was listed as in stock on their website. However, after placing the order, I received the unpleasant notification that the product was canceled due to lack of stock.Despite expressing my dissatisfaction with this situation, I received only automated and impersonal responses, with no attempt to address the issue. Furthermore, I discovered that while my order was being canceled, the price of the product had been increased, which I find unacceptable.This experience has eroded my trust in Perfume's Club and their ability to handle customer relationships with integrity. I cautiously advise considering purchases from this company, given their questionable practices and lack of transparency in communication.”
“I ordered some items from this company which is not based in the UK (just to make everyone aware of it, they are based in Spain). They did not send me all the items ordered. I reached out to them promptly and followed all the steps as per their process to resolve this situation. However, they ran out of options and could not send me any further documents to complete (the process to get a refund from this company is extremely complicated and will get you nowhere). I got a final email saying that they can not review the DORn form which was sent out of the time that we are allowed to start the claim (this document was sent to them quickly enough within 3 working days). Basically, it seems like this company wants to take the money from the customers and deliberately is not sending all items ordered to keep the money for the items that they never sent. Please stay away from this website if you do not want to end up in my situation which is extremely frustrating. I will be contacting my bank to see if I can claim the funds for the missing items and also will log a complaint with Royal Mail regarding this fraudulent company.”
“No indication it wasn't a UK company till you've paid then told 8 - 10 days for delivery only found out today how dodgy they are not got my stuff yet and dont know if i will get it but would never have used them having read the reviews online should have done checks beforehand trustpilot reviews are hilarious you can clearly see the ones they've written themselves”
“Similar to others - product was missing from the box. Box was not packed appropriately allowing crushing. Product was damaged and missing. Their resolution? Contact the shipping company and raise a claim with them. Far better to pay higher prices from domestic shippers who care about their reputation.”
“If there were negative stars this FRAUDULENT COMPANY would get 5!!!
Order $400 worth of stuff 6 weeks ago. I contacted them today and what do ya know, the box was “destroyed at customs”. Shampoo must be dangerous?? CMON!!!! Complete scam as they never contacted me regarding said damage.
Still waiting for an order…DEMAND A REFUND!!!!
Thinking about ordering….DONT!!
Perfume Club…Carethy…ALL COMPLETELY FRAUDULENT SCAMMERS!!”
“Pay for not received items
Ordered a perfume for my girlfriend in mid-December, as a Christmas present. When ordering indicated that it could be delivered at home, however, due to the delay. I wouldn't be home for the holidays. Have the delivery adjusted to delivery at a pick up point. This would be delivered there between Christmas and New Years, I myself was on the other side of the country. The day before New Year's Eve I went home, to pick up this package and to visit family, after all, I had received confirmation that it had been received there.
When I arrived at the pick-up point, my package was no longer there, only I knew that a package was waiting for me.
In the end, a stranger appears to have received my package, as an unknown signature was visible at Track & Trace. Immediately contacted the company to make this known and ask whether they can start an investigation into this. They indicated that "according to the data of the courier service and the GPS data, this has been delivered". Of course, all data indicates that, because it was also delivered, at the pick-up point. This does not mean that I received it.
I also communicated this with the company, but they didn't care, I just had to pay.
Indicated that I will not pay for goods not received.
Fortunately, I indicated during the order that I wanted to use Klarna, and they eventually canceled the invoice.
Now I recently received an email from the company that they regret that I have requested a refund while they have handled this matter correctly, with a payment request, and the statement that my account will be blocked until payment.
All in all, this shows very poor customer service where the company wants to charge the consumer for items lost by a courier.
If they don't improve customer service and continue to treat consumers in this way, I will never order anything from them again.”
“I ordered a fragrance 16/12/22. We're now on 02/01/23.
With the royal mail strikes and the Christmas delays i knew it would take a while.
HOWEVER. It reached the local mail processing centre 23/12/22. It's been there ever since. Hasn't moved.
Considering the delivery method used when it hit the UK was 48 hour delivery, that's TOO long.
Now, i realise that's Royal mail's fault. So why the low score?
Perfumes Club aren't interested.
Their rep, Christopher, said take it up with Royal Mail. That's his words. Or more precisely, 'as mentioned in the previous email...' 'any future incidents, take it up with Royal mail'
To consider they've had my money for weeks and i don't yet have the goods i paid for, THEY are responsible for chasing it up, not the buyer.
Terrible attitude.
The only reason for the 2 stars instead of 1 is the good price for the item. Not that it's any good if i never get it!”
“Shocking company. Chose them as they were the cheapest around for the perfume I wanted. Dispatch was a bit on the slow side but fully tracked with royal mail, great.
Tracking showed that it was "out for delivery" on the 20th and then it just disappeared. Royal mail wouldn't tell me anything as I didn't have a sorry we missed you card so I tried asking perfumes club, 3 times, if they could check on it.
Each time they just replied with a generic, here's your tracking link speak to royal mail reply.
These companies need to learn that their responsibilities do not end the second an item leaves their warehouse! Won't ever use these jokers again, even though the parcel did eventually arrive.”
“Disgusting customer service. I was missing an item and told if I didn’t have a picture of the box that they couldn’t do anything! I had to wait 6 weeks for delivery as well. I didn’t realise that the item was missing until the next day after I discarded the box. Not sure what that proves? Do not buy from this dodgy company!!”
“This is the worst. l have ordered prada perfume on the 15th of December. They have provided me with RM tracking details which shows no movement since 23rd . Today is the 08th of December and they refuses to refund. l will have to go further , but it's such a shame. An absolute nightmare”
