“Order placed and paid for on the 7th, Aug 12th an email my order was send, aug 20th and still no order delivered. Send an email and got a ticket 3 days ago. Still no reply!”
“I'm grateful for these reviews. When the order form demanded my TIN to complete, I googled TIN and discovered they wanted my national insurance number. This alarmed me and prompted a search for company reviews. I was on the verge of wasting my money just as so many on here have done.”
“If I could leave 0 stars, I would. This company is a scam. Buyer beware - they do not ship the product but they do take your money. Over 3 mos, no product and no refund.”
“Ordered Acqua di Gio parfum, 200 ml, for around the same price other online retailers were charging for 100ml. Seemless ordering process and relatively quick delivery. First class service and will use again.”
“I've been waiting for more than a month to receive my order. I've written to them 100 times and they tell me they can't cancel the order. Of course, if it takes more than a month, it's normal that I don't want it, right? Well, they won't refund me. And they say I have to take care of the shipping costs myself.”
“This company is a scam. I never received my package. I contacted Perfume’s Club customer service and there was no resolve. Do not purchase anything from this company.”
“Ordered item over 8 days ago no communication no deliver update email sent to customer services no reply guessing it is actually a scam website, you live and learn £70 quid lighter..”
“Ordered here for the 2nd time so knew the site was legit but after reading the reviews I was a bit worried. The price for what I purchased was considerably cheaper than the UK prices.
Order process was good and the tracking was really good. Item received exactly what I ordered also so very happy.
Thought I would post the review to add some balance to the negative ones.”
“Ordered a GHD duet product that I want to return as it has a Spanish moulded plug on it. Not only did it take 14 days to arrive but there was no mention of the plug not being a uk one on their website. I didn’t know it was a Spanish company. They say they show the European plug on their website as a pop up but thats not true. Hopefully I can get a refund via PayPal.”
“I recently had an extremely disappointing experience with Perfume's Club. I ordered a specific product that was listed as in stock on their website. However, after placing the order, I received the unpleasant notification that the product was canceled due to lack of stock.Despite expressing my dissatisfaction with this situation, I received only automated and impersonal responses, with no attempt to address the issue. Furthermore, I discovered that while my order was being canceled, the price of the product had been increased, which I find unacceptable.This experience has eroded my trust in Perfume's Club and their ability to handle customer relationships with integrity. I cautiously advise considering purchases from this company, given their questionable practices and lack of transparency in communication.”
“I ordered some items from this company which is not based in the UK (just to make everyone aware of it, they are based in Spain). They did not send me all the items ordered. I reached out to them promptly and followed all the steps as per their process to resolve this situation. However, they ran out of options and could not send me any further documents to complete (the process to get a refund from this company is extremely complicated and will get you nowhere). I got a final email saying that they can not review the DORn form which was sent out of the time that we are allowed to start the claim (this document was sent to them quickly enough within 3 working days). Basically, it seems like this company wants to take the money from the customers and deliberately is not sending all items ordered to keep the money for the items that they never sent. Please stay away from this website if you do not want to end up in my situation which is extremely frustrating. I will be contacting my bank to see if I can claim the funds for the missing items and also will log a complaint with Royal Mail regarding this fraudulent company.”
“No indication it wasn't a UK company till you've paid then told 8 - 10 days for delivery only found out today how dodgy they are not got my stuff yet and dont know if i will get it but would never have used them having read the reviews online should have done checks beforehand trustpilot reviews are hilarious you can clearly see the ones they've written themselves”
“Similar to others - product was missing from the box. Box was not packed appropriately allowing crushing. Product was damaged and missing. Their resolution? Contact the shipping company and raise a claim with them. Far better to pay higher prices from domestic shippers who care about their reputation.”
“If there were negative stars this FRAUDULENT COMPANY would get 5!!!
Order $400 worth of stuff 6 weeks ago. I contacted them today and what do ya know, the box was “destroyed at customs”. Shampoo must be dangerous?? CMON!!!! Complete scam as they never contacted me regarding said damage.
Still waiting for an order…DEMAND A REFUND!!!!
Thinking about ordering….DONT!!
Perfume Club…Carethy…ALL COMPLETELY FRAUDULENT SCAMMERS!!”
