“I have been a regular client for years, until recent when I tried to place an order through their application.
I had issues on the app that was swapping me from one profile to another (Spain and Portugal page) even though I am registered on portuguese page and have done already various orders the same way. Basically, when app went to Spain page, the prices were different. For example the same cream on spanish page costs 37euros while on portuguese page costs 44 euros. I've sent an email to Perfumes Club describing my problem and asking why the difference in the prices. The reply I've received was actually quite surprising. Regarding my problem with app, they were explaining me how to register on their website, which obviously if they read my email, they would know that I am already client and not that recent. The explanation for the price difference is that the taxes are different and also there is a cost of delivery and logistics. I was quite unpleasantly surprised knowing that if my order is lower than 100 euros I have to pay 5 euros of the delivery but what I didn't know that I pay 5 euros of delivery and also the difference in price that also include the costs of delivery. So, I can only imagine when they say that 100 euros is without the delivery costs when actually we pay very well for that delivery. (at least in Portugal). When I send respond them the second time, I had a same feeling- my email was not really read because they were telling something else that no one even mention. I, as a regular client, am deeply disappointed and they knowing this still haven't done anything to improve. At the end, don't be fooled by the samples they sent you with the orders as they charge you for that.
Well, at the end their loss as I will spend my money somewhere else.”
