Pay for not received items Ordered a perfume for my girlfriend in mid-December, as a Christmas present. When ordering indicated that it could be delivered at home, however, due to the delay. I wouldn't be home for the holidays. Have the delivery adjusted to delivery at a pick up point. This would be delivered there between Christmas and New Years, I myself was on the other side of the country. The day before New Year's Eve I went home, to pick up this package and to visit family, after all, I had received confirmation that it had been received there. When I arrived at the pick-up point, my package was no longer there, only I knew that a package was waiting for me. In the end, a stranger appears to have received my package, as an unknown signature was visible at Track & Trace. Immediately contacted the company to make this known and ask whether they can start an investigation into this. They indicated that "according to the data of the courier service and the GPS data, this has been delivered". Of course, all data indicates that, because it was also delivered, at the pick-up point. This does not mean that I received it. I also communicated this with the company, but they didn't care, I just had to pay. Indicated that I will not pay for goods not received. Fortunately, I indicated during the order that I wanted to use Klarna, and they eventually canceled the invoice. Now I recently received an email from the company that they regret that I have requested a refund while they have handled this matter correctly, with a payment request, and the statement that my account will be blocked until payment. All in all, this shows very poor customer service where the company wants to charge the consumer for items lost by a courier. If they don't improve customer service and continue to treat consumers in this way, I will never order anything from them again.