Quality, fit for bin! My mum has used Prestige 4 or 5 times to send me flowers, each time they have arrived brown , old and mouldy. You have to pick off the dead bits to get a presentable bunch! And the following day they are only fit for bin! I've let it go most times as i didn't want to upset her saying how bad they were. But finally had enough of her being ripped off for old dead flowers! Told her never to use this company again. The "free" chocolates also taste like plasticine, so not a freebie really unless you have no tastebuds. When i have sent pictures to them of the poor quality they will only offer replacement even though they admit they are bad quality, the replacements they send are also dead and brown on the times i've accepted it. This time i said i'd rather they just refund her, but they won't discuss unless she contacts them direct. So now i've had to send her pictures of the dead flowers upsetting her so she can try and get a refund. Customer services don't seem to really care either.