Firstly the vase i ordered for mothers day with the large rose medley bouquet was not sent. Yes they arrived on mothering sunday by royal mail but not in water they came in a flat box which i find weird as they were ordered on the thursday and this company only has work hours from 9 to 5 mon to fri. The flowers had browned by tuesday which is two days later and my mum threw them out and didnt tell me so i wouldnt be upset by the £49.99 price i paid. Thirdly i contacted them by only way email they took days for reply which was please send photos of flowers so i replied my mother has allready binned them and doesnt use a smartphone. My mum is 66 and has been able to keep flowers alive for 2 weeks trimming feeding etc and knows not to keep them near a heat source. So after near on 2 weeks from first complaint i have now been offered a ten pound voucher for their company now i dont feel that is fair. I had asked them to replace the flowers and not a refund but thats what after 2 weeks they have offered me. I would not reccommend or use them again as they are very unprofessional and have really poor client custom. Im so angry with them for the let down for my mum. I could have bought okay a smaller bouquet from M&S for £15 and got a seven day guarantee on the flowers and lastly the £6.99 delivery charge is shocking whilst spending near £50. I hope this helps people as im totally un happy with them on every level. Terrible performance no stars just a stick from me sadly!!!!!!!!!