I ordered a Mother's Day gift from Prestige Flowers, spending over £50 including delivery, and paid extra specifically for guaranteed Sunday delivery. My elderly parents live in a block of flats, and the courier couldn’t even be bothered to wait for them to get to the door – just left a missed delivery card and disappeared. I contacted Royal Mail and was told the redelivery wouldn’t happen until Tuesday – completely missing the point of a Mother's Day gift. When the flowers finally arrived, it was even more disappointing: just four wilted rose stems and mostly leaves. It looked nothing like the bouquet advertised. The only usable items were a small cake and card – hardly worth the money I paid. I contacted Prestige Flowers to request a refund, but they outright refused and didn’t even offer any form of compensation or alternative solution. Absolutely appalling customer service. I won’t be using them again and strongly advise others to avoid them – overpriced, unreliable, and uninterested in making things right.