If I could put 0 stars I would. I ordered flowers for a birthday and did not receive any communication regarding the delivery tracking process. When I contacted the Prestige Flowers for information, I was told delivery was attempted and that Royal Mail was to blame for the lack of communication and nothing could be done. I was not offered a redelivery fee which I would have happily paid or arrange for pickup as it was less than 24 hours, instead I was told the flowers would be “discarded as it was a perishable item”. To say I am very unhappy with the service and communication is an understatement. As someone who usually uses M&S and have never had this issue before I really hate that I wasted my money and trust on a company that does not pride itself in good customer service.