The roses were a gift for my birthday and they arrived 18th July. They are now in the compost bin (27th July). They withered without opening within four or five days even though I took great care of them but because I didn't send a photograph within 48 hours of them arriving at my address, they wouldn't replace them. I did send a photograph and complaint nine days after receipt but guess what - their guarantee is only for seven days! Not at all impressed with this company. The sender would have spent in excess of £20 on this bouquet and it was a bitter disappointment. Should I tell her? What would you do? I was offered a £5 gift card but refused it. I wouldn't have used it.