so far, absolutely terrible. Ordered flowers on 24 Oct for delivery the next day (the 25th.) Did not arrive. Royal Mail did mess delivery up - apparently came to wrong depot and then back to Swindon depot, and apparently I shall not get the flowers until next week. Unlikely to be much good by then, and in any case the special occasion for which they were ordered has come and gone. Prestige say they'll be fine because of aqua pack, but if not, have asked me to submit photos of the flowers if and when they arrive. Moral: Don't order from Prestige and make sure any delivery is not through Royal Mail. Prestige should reimburse me immediately- they should take my word and not ask for proof with photos. Their service, and Royal Mail's, have been dreadful. Will certainly never use them again.