LAST UPDATE: I was refunded. Thanks to the support for clarifiy the issue. LAST UPDATE: Being patient... LAST UPDATE: I tried to buy something with the credits PlayerUp gave me. Unfortunately the buyer did not have the expansion "Forza Horizon - Storm Island", which he assured me he had and which is the only reason I want to buy the account. I will ask for a refund, this is definitively too frustrating for me. It is also very unclear how the buyer can change information regarding the seller an viceversa. I just hope I get my money back. ASAP I will ask PayPal for help. UPDATE: The support contacted me and is working on the case... For now I give it 4 stars for the reassuring call! I will give more stars and close the PayPal case, if this issue is completely clarified (either with a refund or if another item will be provided to me). ORIGINAL ISSUE: I did a transaction. Well I tryed that. It did not work out, because the buyer did not send the account. I changed the status to Buyer - Cancel order. The buyer wanted to set to Seller Cancel order, but the option was obscured. PlayerUp support did not answer, but after a while took my cancelation request away. I will have now to open a case via PayPal. I hope I get the money back.