Potential Scam Alert: My Experience with PlayerUp Current status: Reund completed Update 2025.01.19 Refund completed Update 2025.1.10: I have confirmed with my credit card bank regarding the refund from PlayerUp. They mentioned that PlayerUp has not provided them with the relevant refund information. Although the refund transaction can be found in the card records, since the necessary details were not submitted to the bank, the refund will not actually appear on the credit card statement. Update 2025.1.3: They solve my issue today and they claim that the transaction cancellation is not correctly linked to refund mechanism. So I guess their telegram support channel is still working atm. On November 5, 2024, I purchased a game account on the PlayerUp platform (Order ID: 10075166573) for $103 USD. However, the transaction was canceled because the seller refused to complete the deal through PlayerUp’s system. After the cancellation, PlayerUp converted my payment into website credits instead of refunding the amount to my original payment method. I attempted to cash out the credits back to my credit card, which I used for the initial payment, but I never received the funds. Over the following weeks, I contacted PlayerUp’s support through their Telegram channel and website messaging system. Despite multiple attempts to resolve the issue, my efforts were met with either no response or unhelpful replies. On December 4, 2024, I finally received a message stating that my refund had been completed, but as of January 2, 2025, I have not received any funds in my account. Further requests for assistance through Telegram have gone unanswered, leaving me to conclude that I may never recover my money. Warning to Potential Users Based on my experience, I strongly caution anyone against using PlayerUp for any type of transaction. Whether the transaction is successful or not, you may encounter issues similar to mine, where funds are withheld or refunds are delayed indefinitely. Their lack of responsive customer support and opaque refund process raise serious concerns about the platform's credibility and reliability. For your safety, consider using more reputable platforms with transparent payment and refund policies. Avoid risking your money on a service that may not have your best interests at heart.