LE: I'll start this review with my second experience: In less then one hour bought the item I wanted with the store credit playerup offered me from my not so great first experience. Process started in less then 30 minutes after I submited the buy form. Seller delivered in ~ 15 minutes ... checked and secured the account in another 10 minutes and that was it. It actually made me trust playerup again and I will use them in the future. Based on my second experience i'll rate 5 with the mention that if they have a super busy period they can have big delays and if you are on your first playerup purchase ( like i was on my first experience ) you can get frustrated or anxious. Original post: My first experience: 1. Created an account and tried to pay an item through paypal. Always redirected me to authorize.net to input my credit card info even if I selected paypal everytime. Gave up. 2. [ 19.04.2024 at 13:21 ] Bought store credit in the exact amount of the item I wanted to purchase. Paypal finished payment but authorize.net's website gave an error and the payment wasn't automatically registered by playerup. Opened a ticket right away. 3. [ 20.04.2024 at 12:49, 24 hours later ] The site responded to that issue but actually the credits appeared in my account around ~ 16:00 4. [ 20.04.2024 at 19:18 ] Submitted form to buy the item Received automated response that transaction will happen in 1 to 24 hours. 5. [ 21.04.2024 at 07:xx, 12 hours later ] The credit was deducted from my account balance. 6. [ 22.04.2024 at 09:27, more then 36 hours after I submitted the form ] Seller informs me that playerup just started selling the item to another buyer. 7. [ 22.04.2024 at 17:21, almost 48 hours after I submitted the form ] I receive mail: Pre Middleman Order Startup - Transaction ID: 98407810-90 8. [ 23.04.2024 at 04:36 ] seller informed Playerup and me on 3 way conversation that the account was sold in another transaction, on the Playerup site nonetheless 9. [ 05.02.2024 at 13:48 ] after more tickets submitted managed to refund the amount to store credit 10 [ 05.02.2024 at 14:34 ] managed to get my money back in my bank account So ... 14 days LE After speaking to Playerup about this further, it seems part of the problem was on my end which I don't fault them for. Playerup did resolve all my problems. So, the new rating will be composed of this: 5 out of 5 stars for fairness, good support 3 out of 5 stars for the delays and the lack of automation. That's a general rating of 4 out of 5 !