The customer service of the company was great and I was impressed with the quality of the brace. Unfortunately while wearing the brace over the next couple months my dog's CCL tear progressed from partial to complete, and then a large bucket handle meniscus tear walking up the stairs (again while wearing the brace). The surgeon looked at her walk in the brace and noted it did not prevent the shear force of her knee. Not sure if it was just for my dog's individual case or a common problem. I really hoped this would work and again was happy with the service and product, it just didn't carry the day for our particular case.