It has been a very good experience since we decided to try the custom brace from Posh instead of surgery for our dog's CCL tear. Sadly she was only 3 years when it happened and we do not know exactly how it happened but she's a vigorous, big dog with no off switch when it comes to exercise. Posh staff worked closely with us during the sizing at the start and the brace arrived to Canada quickly and without border charges. It took a few days to get comfortable and adept at putting the brace on properly and during this time Posh staff remained available and helpful until we got things right. After a few months of consistent use and accompanying therapies like cold laser, supplements and homeopathics, limping had disappeared. A couple of minor setbacks from overdoing it caused us to move back in our progression but there has not been any limping observed for the past 3 months and things are looking encouraging. 2 more months of discipline in the recovery program and we'll have completed a year. The bottom shell of our brace became very well worn (she's a big dog with lots of force and unexpected "drop and roll in the grass or snow). Posh built a new bottom shell for us and shipped for our installation onto the brace. That was simple and it has resolved the issue. Excellent customer service! We hold out hope that a full recovery is possible given how things have been going for a while now. We'll be nervous to take her out without the brace for exercixe that first time but will consult with Posh staff before doing so, when the timing seems right. We feel this is the best we could do outside of surgery and are pleased that it does seem to be a good alternative, if you have the time and discipline to put into the recovery process.