I have had 2 horrible experiences; paid for something I did not like, they would not refund me, response was lame, protective and biased. They are cruel, judgmental and all about money, not customer satisfaction. They are rude and greedy, sell fake merchandise but swear it's not and I happen to know someone in China selling knock offs. They have some protective legal system where you can't sue them. I deleted my account and hope they get their karma. They are a horrible company and I am very irritated by the lack of support, over a pair of fake Fendi sunglasses of all things. HORRIBLE customer service.