Linda M.
On February 18, 2023 I tried to place an order on Postmates website for 2 hamburgers for $30. I kept getting the message that the restaurant seemed to be a long way from my home. It is 1 mile. I tried several times and kept getting the same message. I never received a confirmation on the website that any of my attempts were successful (in another words a confirmation on the site that the order was placed). I finally gave up and went to the DoorDash site and successfully complete a $30 order for the same two hamburgers. However, there was one Postmates order that was completed though I did not receive a confirmation on the site. When the driver arrived with an order and said it was Postmates, there was total confusion as we told him we ordered from Door Dash. After several minutes he said, "Oh, I see the mistake, here is your order." We thought it was our DoorDash Order, but later found out is was a Postmates order. The DoorDash order arrived 10 minutes later on our porch but we weren't expecting a 2nd order so it stayed on the porch all night and the hamburgers were ruined. I asked Postmates to give me a credit for $30 because it was the problems with the website (message about restaurant being a long way away and not getting on order confirmation on the website). The consequence of all this is I paid $60 for 2 hamburgers (as the 2nd 2 were ruined). Postmates offered me a $10 credit on my next purchase, which means nothing to me as why would I use Postmates again afther this horrible experience. I am on social security and the result is I paid $60 for 2 hamburgers. Postmates needs to correct website regaring the erroneous message, which may have resulted in me not getting a confirmation that an order was placed. (I did get a confirmation email from Postmates after I placed the DoorDash order, which I did not see until the next day.) What kind of a business does not stand behind the peformance of their website. I would like a $30 credit to my paypal acct.
1 year ago
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Postmates has a 1.0 average rating from 11 reviews
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