“I put in an order and immediately canceled it due to my family chose to go out instead. I was charged $65 and they refused to refund saying the merchant already started the order. Absurd an order could possibly get started in 2 minutes. And if the order couldn't be canceled why did I not receive the order. Postmates has a cancellation option on the website and they will not take responsibility. I always feel bad for customer service people having to recite the company nonsense, they do not have any control. The representative was as understanding as he could be. It is the company that is stealing my money.”
I ordered from Postmates recently. The restaurant that I ordered from could not take orders at the time. The restaurant canceled the order. Postmates did not charge me for the cancellation; however, I was told that I would not be refunded the money until two days later. This is unacceptable especially since this was my mail money for today.
The order was $41. I received an email saying that they would credit the Postmates account before I called customer service. My account was never credited back to the APP, which makes more sense to me.
I would not suggest ordering unless you call the restaurant first.
Oh no! Your Postmates order has been cancelled because the merchant is too busy to take orders. Don't worry, you weren't charged and a credit was applied to your account for the inconvenience. Visit https://support.postmates.com for more information.
I would not suggest ordering unless you call the restaurant first.”