The order that i’d bought as a gift was in poor condition and badly finished. I contacted the company with photo evidence and asked for a replacement. The company requested that I post the item back at my own expense so that they could review the item themselves, despite the evidence already documented, and only then would they consider sending a replacement and refund the cost of postage if they deemed my complaint to be valid. They could give me no timescale for this transaction which meant that I’d risk having no gift to give at all. 100% would not buy from them again.