Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,406 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite showing as having stock on their website I had to email chasing the order just to be told it's on back order. Delaying the project.”

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Posted 15 minutes ago

“Ordering was straight forward, and goods arrived on time.”

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Posted 1 day ago

“Terrible customer service. No update on my order until I enquired and then told they didn’t know when I would receive it!”

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Posted 1 day ago

“i am very happy with power tools i wil bye again thank you.”

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Posted 2 days ago

“Excellent service, fast despatch, postage a bit heavy though.”

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Posted 2 days ago

“I paid extra to have an express delivery and I am still waiting after a week. Apparently the delivery company can’t find our house. No one else has any trouble.”

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Posted 3 days ago

“Fresh solder paint was just what I needed to complete a model for my railway.”

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Posted 4 days ago

“Flawless transaction.”

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Posted 5 days ago

“Well I was wanting to provide a 5 star review, however, that is not possible. I ordered a digital torque adapter that arrived without batteries. On double checking the website nowhere did it say anything like "batteries not included". Being an electronic device one expects that it will include batteries. I contacted customer service on 19.08.25 to complain as I consider their advert to be misleading. To date (22.08.25) I have not had a reply.”

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Posted 5 days ago

“East to order, quick delivery and good value for money.”

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Posted 6 days ago

“Ordered on 11/08/25 — it’s now 19/08/25 and I’m still waiting for my items. What really frustrates me is that everything I ordered was listed as “in stock” at the time. That’s completely misleading and unacceptable. If items aren’t actually available, don’t show them as in stock. Really disappointed with this experience.”

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Posted 1 week ago

“Excellent price fast delivery kept updated on arrival cheers John p”

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Posted 1 week ago

“Thanks for the quick delivery”

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Posted 1 week ago

“Delivery never turned up. No one to talk to. Left a message, did not get a call back. Total time wasters.”

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Posted 1 week ago

“it took a while for my small order to be processed but when it was done the delivery was pretty quick and efficient”

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Posted 1 week ago

“Good tools at a reasonable cost”

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Posted 1 week ago

“Good price and arrived on time”

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Posted 1 week ago

“Had the hedge trimmer in stock, good price, and was delivered in quick time - what could be better….”

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Posted 1 week ago

“Great Service compressor looks really well made good delivery power tools direct were great to deal with 5 star 🌟”

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Posted 1 week ago

“No problems. Thanks”

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Posted 1 week ago

Power Tools Direct is rated 4.6 based on 13,406 reviews