Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,825 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,825 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good description and reasonably quick delivery”

Helpful Report

Posted 15 hours ago

“I ordered a box of collated screws for express delivery which was £7.95 on the 24/03/2026. They did not arrive until 04/04/2026. I tried to contact customer services with no response. I had to find another website for the screws as the job needed to be completed that week.”

Helpful Report

Posted 1 day ago

“Placed an order with this company 7 days ago, with delivery 14th or 15th of April. On the 16th I rang them just for it to go to an answer phone message every time. Rang again on the 17th same thing again, so sent a message. A few hours later had a message back just showing all their reviews but no answer to where my goods are. This is a joke ,that they don’t even answer the phone, bad Company be aware….”

Helpful Report

Posted 1 day ago

“Some delay in recieving the goods, but goods were as described”

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Posted 1 day ago

“Always a pleasure to deal with Power Tools Direct.”

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Posted 1 day ago

“would have higher , but lack off info, lets then down”

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Posted 1 day ago

“Prompt dispatch”

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Posted 1 day ago

“2 to 3 days delivery turned to 8 days”

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Posted 1 day ago

“Said free delivery, charged £8 for express, no other options, 4 days later, nothing has arrived”

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Posted 1 day ago

“Ordered over a week ago. No delivery nor dispatch information. Two ‘Welcome’ and ‘Thanks for your order’ emails telling me how great they are. One delivery enquiry submitted by me and ignored by them. No product. No news. Definitely no more orders going their way from me. Rubbish service.”

Helpful Report

Posted 2 days ago

“Amazing prices - like unbeatable. I got 4 garden tools for £50. A roughneck spade and edging iron, kent and stowe handtool and a draped metal brush - for £50 is insane value. The delivery time was a bit longer than usual - tool about 10 days, but the value is insanely good. Try to get 4 good tools for £50 out of b&q or amazon - it literally wont happen. 5 stars, will buy again.”

Helpful Report

Posted 2 days ago

“Took 2 weeks to deliver something in a day and age where amazon can deliver to you the same day. Other than that the product is great.”

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Posted 2 days ago

“AVOID - I was sent the wrong product and they wouldn't arrange a collection or issue the refund despite emailing them several times. PS. I'm writing this 4 weeks after ordering - No resolution - AVOID AVOID AVOID”

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Posted 2 days ago

“Excellent service. PTD could not have been more helpful.”

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Posted 3 days ago

“Not delivered on time. Had to contact them several times for my order to eventually be posted.”

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Posted 3 days ago

“Never anseer phones or reply to emails AVOID”

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Posted 4 days ago

“Product arrived Promptly, great service.”

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Posted 4 days ago

“Still waiting for delivery which was supposed to be by 3pm today dx not express no email or information when it is coming tracking is a total waste of time!”

Helpful Report

Posted 5 days ago

“Ordered 4 April, it is now cob 13 April. Order still showing as 'processing'. No reply to email and they never answer the phone. I appreciate we have had Easter but getting no reply to the only 2 methods they provide to contact them is shoddy. A reply saying they are experiencing delays would be enough. At the moment my money has disappeared into a black hole, I need the items or an ETA so I know whether to just buy it from Screwfix or if it will turn up tomorrow. Unimpressed so far. I can't even tell if their trade counter is still in operation to go and collect it in person. A complete lack of information or contact.”