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Power Tools Direct Reviews

4.6 Rating 13,254 Reviews
94 %
of reviewers recommend Power Tools Direct
4.6
Based on 13,254 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Could Be Better
Read Power Tools Direct Reviews
Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Power Tools Direct 5 star review on 12th August 2024
Anna
Power Tools Direct 5 star review on 12th August 2024
Anna
Power Tools Direct 5 star review on 5th March 2024
Robin Bailey
Power Tools Direct 5 star review on 9th February 2024
H Asryan
Power Tools Direct 5 star review on 9th February 2024
H Asryan
Power Tools Direct 5 star review on 22nd November 2023
Razvan
Power Tools Direct 5 star review on 27th October 2023
Gary
37
Anonymous
Anonymous  // 01/01/2019
Great product at a great price and super fast delivery, well happy with purchase and service provided , many thanks power tools direct
Helpful Report
Posted 1 day ago
Easy to use website with great selection of products. Good prices, timely delivery. Will happily do business with Power Tools Direct again. Cheers.
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Posted 1 day ago
Excellent service and very competitive prices.
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Posted 2 days ago
Compressor up and running, well pleased, exactly as advertised and at a good price.
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Posted 3 days ago
Items delivered promptly after dispatch. Good price compared to other stores. Securely packaged.
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Posted 3 days ago
Great products at an affordable price, delivered on time and well packaged, definitely recommended
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Posted 3 days ago
First class service and quick delivery
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Posted 4 days ago
Supplied product was good. That it required two weeks and a nudge (when at checkout it said 2 business days) not so.
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Posted 4 days ago
excellent delivery service,exacty as ordered & stated,website easy to use & straightforeward. 10/10
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Posted 4 days ago
They didn't have the main part of my order in stock, so they just sent me the other smaller part of the order that was less than the £6.95 PP costs. Why did they not have the stock shown on the website, or send me an email to inform me what was going on...
Helpful Report
Posted 5 days ago
Placed an order and paid on 15th got no update until i emailed them asking a week later on 22nd. Recieved notification on 24th they cant supply the majority of the order as no stock even though their website says item in stock and delivery would be within 3 days. Do not use
Helpful Report
Posted 1 week ago
Excellent service, good website and very competitive price for item I wanted . Will use again .
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Posted 1 week ago
Found what I needed easily, very few sites had what I wanted. Reasonable price. Can't fault the service received.
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Posted 1 week ago
Delivery went very smoothly and if you could feedback to Palletways that the delivery man was excellent at getting the item in the garage. As for Sealy’s instructions they are not at all clear and what should have taken an hour or two took 4 hours to complete. Overall very happy with Power Tools Direct.
Helpful Report
Posted 1 week ago
Product was never received. Would never order from this company again due to the delivery charge and the failure to do such thing. No option on the chosen delivery companies site to find your delivery when not delivered. Poor all round.
Helpful Report
Posted 1 week ago
Would not recommend Drop shipped no stock Customer service is terrible
Helpful Report
Posted 1 week ago
I ordered a 44mm punch wad, 19mm punch came. Tried calling all day, no answer. Drove to their depot, told me they didn't have the correct item there and would have to replace it next week. No apology or customer care. Dreadful; avoid if you care about receiving the correct item on time with good resolution if it goes wrong.
Helpful Report
Posted 1 week ago
Everything from communication to delivery. Order was placed Monday evening so you had it at start of business Tuesday. it took 3 days to pick and you finally shipped it on the day it was due for delivery. Sales team response (Gosia) was apathetic even when she could be bothered to reply. it ended with, your wont get your goods in time, bad luck...and then left for the easter break. it goes without saying. I will not be using you again and certainly will not recommend. Goods if they ever get here will be returned for refund. I suspect the returns and refund will be as painful as the sale and delivery. :-(
Helpful Report
Posted 1 week ago
Easy to order. Good service
Helpful Report
Posted 1 week ago
I ordered two sets of Allen keys in the evening about 5.00pm and received them lunchtime the next day. Superb service...
Helpful Report
Posted 2 weeks ago
Power Tools Direct is rated 4.6 based on 13,254 reviews