Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,617 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,617 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having submitted and created an account. and made a purchase on 6th January and paid for Delivery (1000586105 Order number) I still have not received the goods? I have purchased these items from a different source Delivery Charge £4.99. Delivered in 3 days. Just not good enough. If you would care to reply Email address. melvynkirk@yahoo.co.uk”

Helpful Report

Posted 8 hours ago

“Very smooth transaction, good communication, packed well and received on time.”

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Posted 9 hours ago

“Ordered set of levels arrived in a couple of days all as email stated.Goods all as described on listing pleased can't wait to use them. Regards Terry Fox”

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Posted 23 hours ago

“Was very disappointed. The advert for the rake I bought said delivery free of charge, but I got charged approaching £16 for an item costing just over £30. The excuse was that the carriage gets added on checkout, but as the advert said Carriage FOC, I never looked. Have asked for a refund, but so far nothing. Also today they have charged another £1, for what I have no idea. All very unsatisfactory as far s I am concerned.”

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Posted 23 hours ago

“Quick and easy to order.Good price and delivered on time”

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Posted 1 day ago

“Item ordered not received after 10 day given royal mail tracking number but unable to track emailed 3 times same response "dispatched with royal mail given tracking number that doesn't work" AVOID THIS COMPANY”

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Posted 1 day ago

“Ordered some loft stilts on the 3rd Jan and paid for express delivery. No update in relation to delivery, have tried to call - no answer and no reply to the emails I have sent chasing.”

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Posted 1 day ago

“Massive delay in sending. Part of order still not arrived and lack of updates”

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Posted 1 day ago

“Excellent”

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Posted 1 day ago

“Great products, prompt delivery, will definitely use the service again.”

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Posted 1 day ago

“What a complete waste of time this company is ! Order items listed as in stock to wait days for your delivery then when chased up you get a notification that your due a refund in several days because of no stock ! DONT EVEN WASTE YOUR TIME GO ELSEWHERE Read the reviews I wish I had .”

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Posted 1 day ago

“Delayed delivery no update, can not get through to office and no response on emails.”

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Posted 1 day ago

“Wrong item sent and I havent had a reply”

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Posted 1 day ago

“Straightforward ordering, delivered on time and great product. We’ll be using you again”

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Posted 2 days ago

“No one answer the phone”

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Posted 2 days ago

“Delivery was good haven't used it yet but looks good quality”

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Posted 2 days ago

“Ordered on 29th December EXPRESS delivery and was advised it would be with us between the 6th and 8th January. Great. Tracking showed sent on 8th and email said should be with us on the 9th. Storm hit and lane down to us full of snow and ice. Royal mail did try again today and could not as far too icy. Parcel was not received at Manchester until early hrs of the friday morning then sent to Buxton for delivery friday afternoon by which time it was snowing hard and Royal Mail would not come down even to our first gate where we could have walked up and got it. Conditions were bad. My partner has been waiting for this and is not happy.By the time our -3 degrees here warms up and the rain arrives to clear our lane down its going to now be next week before we get it. Would like to mention that had we NOT paid for express delivery we would have just thought unlucky with the weather but WE DID and again we were told between 6TH and 8TH we would get it.”

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Posted 2 days ago

“As described and delivered”

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Posted 2 days ago

“Item smaller than anticipated. Had to wait long time for delivery.”

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Posted 3 days ago

“Saw the advert on the internet and the item was just what I wanted, a heavy duty soldering iron for heavier jobs. Ordered just after Christmas. Order arrived in good time and in good condition.”

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Posted 3 days ago

Power Tools Direct is rated 4.6 based on 13,617 reviews