Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,501 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,501 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company like the plague. Paid for item next day delivery on a Saturday. Didn’t expect it Monday but atlleast by Tuesday over a week. Excuse after excuse. Don’t waste your time”

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Posted 1 day ago

“Fast and efficient order and delivery”

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Posted 1 day ago

“Order placed last Thursday . No word of dispatch or delivery date. No one answering phones after repeat calls.”

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Posted 2 days ago

“NOT AT ALL IMPRESSED. VERY MISLEADING ADVERTSING. THE GOODS WERE IN STOCK AND AVAILABLE.TWO DELIVERY OPTIONS OFFERED. 2-3 DAYS SELECTED AT ADDITIONAL COST. AFTER 3 DAYS NO DELIVERY RECEIVED AND NO NOTIFICATION OF PROBLEMS . ON QUERYING WAS INFORMED THAT DELIVERY TIME QUOTED IS THE TIME AFTER DESPATCH (IN THE SMALL PRINT) NOT FROM PLACING THE ORDER AND PAYING FOR THE GOODS. THE GOODS HAD STILL NOT BEEN DESPATCHED !!!!!!! TOTAL TIME FROM ORDERING TO RECEIVING GOODS WAS 7 DAYS. I DO NOT AGREE WITH "REVIEWS.io Terms and Conditions" AS THERE ARE NONE AVAILABLE TO REVIEW !!!!!!!”

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Posted 4 days ago

“Item received promptly and as described.”

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Posted 4 days ago

“I've not used mine as yet but I borrowed one from one from a client and was so impressed I asked where he got them from, hence my purchase”

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Posted 5 days ago

“Items arrived on time and in A1 condition.”

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Posted 5 days ago

“Thank you for fast service product is great 👍”

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Posted 1 week ago

“Easy to order, delivered on time”

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Posted 1 week ago

“Excellent service.”

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Posted 1 week ago

“I’m sure I shall order from you again. Very happy in every way.”

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Posted 1 week ago

“Fast efficient service at the right price”

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Posted 1 week ago

“Good service and quick delivery. Product as described and seems like good quality.”

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Posted 1 week ago

“Excellent service from order to delivery. Product exactly as described. Delivery on time, fast efficient service.”

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Posted 2 weeks ago

“Delivered quickly and order was what we wanted.”

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Posted 2 weeks ago

“Excellent product and service, arrived promptly, very pleased and will return again.”

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Posted 2 weeks ago

“Can't edit/change previous review, which may give a false "image" No issues with Power Tools. Issue is purely with Royal Mail(Parcel Force) locally, has been an issue for 2yr's +. Not unreasonable for Power Tools to believe that a Tracked/24 Hr/Signed for Delivery would get through (Nb. Delivery made, on 11th Day)”

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Posted 2 weeks ago

“03.11.25. paid £17.90. 11.11.25 haven't received the order As such, not Power Tools Direct fault, the delivery company used, Royal Mail (Parcel Force) have a 100% delivery failure rate locally. Still annoying when one has forked out cash, not received the order, nor as of yet, a refund. No clarity as to whether or not I will receive a refund”

Helpful Report

Posted 2 weeks ago

“We ordered 3 tins of wood preserver in light brown. After a considerable delay the delivery arrived, with one tin of light brown and two tins of black! On reporting the issue to Power Tools Direct they requested a photograph!! The colours are written on the tins, so what will a photograph show? Having waited weeks for the delivery how long will it be for replacements, and willl they be the right colour?”

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Posted 2 weeks ago

“Very happy with purchase and will buy again from them”

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Posted 2 weeks ago

Power Tools Direct is rated 4.6 based on 13,501 reviews