Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.52

4.5 Rating 13,974 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,974 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed my order with express delivery, after enquiring where my delivery was 5 working days later instead of a refund for postage at the least they just cancelled my order with no email to even explain why. Poor service and won’t use again.”

Helpful Report

Posted 9 hours ago

“#AVOID THIS COMPANY AND IT’S PRODUCTS# I bought 5 bull dog manure forks from you and when they arrived they were not the same as the ones advertised. They were I believe substandard cheap imitation fakes. My previous ones were supplied by bull dog direct and they have been great. The worst thing about my experience with you was that when I tried calling or emailing no one EVER answered the phone or replied to my emails. Needless to say I won’t be using you again for my tools.”

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Posted 11 hours ago

“Poor delivery times”

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Posted 12 hours ago

“They use DX for delivery . A Google search in them tells you all the issues. Failed delivery twice and false claim that they tried to deliver. Go elsewhere to someone who uses FedEx or similar.”

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Posted 12 hours ago

“Good prices ,but very slow delivery times ,even when i pay for express delivery ,i have to wait 6-8 working days . I hope it would be fixed in the future.”

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Posted 12 hours ago

“Straightforward online ordering process and very quick delivery of the item, well packaged. Competitive price. Would use Power Tools Direct again without hesitation.”

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Posted 14 hours ago

“Dreadful customer service, phones are unmanned and there is a complete lack of communication. I placed an order based on the delivery window shown online and upgraded the delivery option to get it quicker. I had no communication from the company, after multiple emails (a day after the delivery was due) and multiple calls (all unanswered) I was finally informed they don't even have the item in stock and have no date of this arriving! I will never purchase from here again.”

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Posted 1 day ago

“First class service, everything was 100%”

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Posted 2 days ago

“No customer service”

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Posted 2 days ago

“Bought a product from Power Tools Direct via eBay UK. The sales item said "In stock" with delivery in 3-5 days. After 11 days had passed the order was cancelled by the seller. No communication. Only found out cancellation by logging in to my eBay account. One positive - this purchase was fully refunded.”

Helpful Report

Posted 3 days ago

“DO NOT BUY FROM THIS COMPANY. This is the worst customer service I have ever had from an online company. The item I ordered was quoted as in stock on the 12th May, paid extra for express delivery. Obviously not in stock, which can happen, but no contact whatsoever from the company. They do not reply to contact forms or email, the telephone number provided is not manned and they do not respond to messages left. I asked them to cancel my order and process a refund if the item was not available over a week ago. Today I get an email with a Credit Memo, no explanation no mention of a refund. I will obviously pursue this to get a chargeback.”

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Posted 3 days ago

“price was right, delivery was on time and well packed”

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Posted 3 days ago

“I ordered hose connectors with aqua stop. The items arrived on time and were of a better quality than expected. Will keep the details for this company for another time.”

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Posted 4 days ago

“No delivery cannot find us”

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Posted 5 days ago

“Good products at reasonable prices. Delivery exactly as stated.”

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Posted 5 days ago

“Not so Direct after all . tools show as in stock but still can take over two weeks to turn up.”

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Posted 6 days ago

“I do not like the fact custmers have no phone access although if you search there is a number which was never answered. The delivery company said could not find us they also were really not contactable by telephone. I emailed Power Tools direct and did received a quick reply but had to get parcel redelivered the next day by dealing with delivery company direct and even then they tried to deliver to wrong address, all this chasing is very stressful and time consuming and should be delt with by the retailer, I will not be using this company again simply because the deklivery company let them down and because of lack of communication by Power tools direct with the customer. I emailed delivery instructions to pass to courrier, taking with the delivery driver no contact was made by Power tools in this respect. It would appear that once a sale is completed the retailers do not have the staff to speak directly with the customer.”

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Posted 6 days ago

“Terrible customer service! I have been trying to contact them about my order which I placed two weeks ago, I have not received the order and not heard anything back! Would not recommend!”

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Posted 6 days ago

“Good price, good service and good quality tools”

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Posted 1 week ago

“I placed my first and last order on 7th May with express delivery and have just filed for a refund via PayPal after waiting despatch details for 3 weeks with no updates or replies.”

Helpful Report

Posted 1 week ago

Power Tools Direct is rated 4.5 based on 13,974 reviews