Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 14,081 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,081 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service , delivered on time.”

Helpful Report

Posted 6 minutes ago

“Excellant service thank you”

Helpful Report

Posted 38 minutes ago

“Delivery time more like 3 weeks not days”

Helpful Report

Posted 1 hour ago

“Really quick service, here a day earlier than I expected. Good product, so far as I can tell, firm seems excellent.”

Helpful Report

Posted 1 hour ago

“........................”

Helpful Report

Posted 1 day ago

“expecting me to do a review before the product has arrived!”

Helpful Report

Posted 1 day ago

“Great price well packaged delivered on time”

Helpful Report

Posted 1 day ago

“The delivery was 1 day late. Very frustrating”

Helpful Report

Posted 3 days ago

“Their website says it offers next day courier delivery and telephone customer service. I made my order 7 days ago and it's still "processing". Tried calling them and there's just an automated message saying the phone line doesnt work. Reading the reviews below, I can see that (very) late delivery is a widespread problem with this business.”

Helpful Report

Posted 4 days ago

“Your service for ordering fine. Delivery rubbish. Still waiting for delivery, no card seen. Request for delivery to safe place by garage side door or behind bins. Said they tried & left a card. Probably left somewhere else not at the Requested place. Why ask for a safe place if they don't follow Request. Very upset about item not reaching my friend, as ment as a Birthday present.”

Helpful Report

Posted 5 days ago

“The products and pricing were good, but most of the oitems I bought were out of stock and there was a delay (12 days) before they were eventually delivered.”

Helpful Report

Posted 6 days ago

“Dispatch was very quick it arrived the following day good quality good price would definitely recommend power tools direct.”

Helpful Report

Posted 6 days ago

“Excellent first class service.i placed my order on Monday 6th july power tools direct said they would deliver my order Thursday 9th or Friday 10th which they did,they said they would email when it was dispatched which they did.i am highly satisfied.”

Helpful Report

Posted 1 week ago

“Order an item and paid for the express delivery as needed it quickly. A week later it still hadn’t been dispatched, tried calling the contact number but an automated reply states the number isn’t in use so had to email them. Received an automated response stating if the email is about and order they are delayed due to staff shortages. Later I got an actual reply this time blaming no stock and that some should be arriving in a few days! The fact that the website makes no mention of products being out of stock and there being zero contact from them regarding this until I asked where my order was is extremely poor customer service!!!! Looking at all the latest reviews it’s clear this is a widespread issue yet their website still makes no mention of this and gives delivery dates that are clearly going to be missed!!!!”

Helpful Report

Posted 1 week ago

“Not had any update on order after a week! Unable to contact on phone and haven’t responded to email!”

Helpful Report

Posted 1 week ago

“very good business to deal with”

Helpful Report

Posted 1 week ago

“Offered qick delivery which i chose but turned out there was no stock. Got the product eventually which was delivered quickly but later than anticipated due to no stock at time of ordering. Still charged the extra! Tried ringing but no telephone service so had to complain by email but got a very curt reply. I won't be using your company again, ever!”

Helpful Report

Posted 1 week ago

“I made an order online and it was marked as in stock and payment was taken. A few days later the order was cancelled and said it was out of stock and it could not be fulfilled. The item was a DeWalt drill set and it was a lot cheaper than the other websites. I suspect it may have been a pricing error but rather than admit to it - I just received an item not in stock email and a refund.”

Helpful Report

Posted 1 week ago

“Great price for sealant.”

Helpful Report

Posted 1 week ago

“I did encounter some issues with the despatch and tracking information, i placed the order on the 26th of June and i rang the phone number a few times, and i did not get any person to speak to me, so i sent about four e mails over a period of about four or five days, still nothing, i had recived four e mails to confirm the order but i had no days or times or no courier detalis, so i approached trading standards for advice, and after coming off to trading standards (i had an email to give me a DX courier number reference) the phone i had an email from kirsty, she was apologic and kind, the next day the package arrive on the 7th of July from DX courier at about 1245pm approx, when i unpacked the package it was obvious that the packaging was good and it was packaged with care and love, the product once unwrapped, the items were all very new good condition, and the product quality was very good also, so at the start i had issues, but they did honour and fullfill the order, i would congratulate powertools for good prices for the utems and the condition of the products is very good and cared for, so the out come was good. I do wish you all well at powertools, and i hope that i can buy items with you in the future. This feedback is very honest.”

Helpful Report

Posted 1 week ago

Power Tools Direct is rated 4.5 based on 14,081 reviews