Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,450 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,450 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a 4 piece Stanley Carpenter tool set for my Grandson, who is now at college, studying Carpentry. My husband is a retired Carpenter and when I showed him, he said it was brilliant and how he wished, many years ago, when he started, he had such a great set of tools. They are brilliant and boxed so well. My Grandson will be well chuffed. Service was great, prices very competitive. Thank you Power Tools Direct. Will certainly recommend you.”

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Posted 11 hours ago

“Arrived as promised. Wipes were at a very good price. 5 in epoxy very handy adhesive. Pleased with the service and purchase.”

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Posted 1 day ago

“Great communications relating to order and super fast delivery.”

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Posted 1 day ago

“All as it should be.”

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Posted 1 day ago

“Great service”

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Posted 5 days ago

“The tool delivered was a quality item from Fiskars. I rang before delivery to request it was suitably packaged for postage due to the cost of the item but was told this was left to the warehouse team. On delivery these expensive loppers simply had bubble wrap on the handles and cutting head. The aluminium adonized handles had been left exposed. If these had been scratched up during postage I would have sent them back as damaged goods with all the usual time and both to customer and you. Luckily, they weren't, but I'd suggest more attention to packing quality/expensive items properly to avoid any dissapointment. Nothing wrong with speed of delivery. Many thanks”

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Posted 5 days ago

“ordered different mastics, full delivery came when they said it would, no issues”

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Posted 5 days ago

“Good value product, the only slight issue I had was the time it took from order to delivery, almost 1 full week despite paying £7 for delivery. Other than this, no problems at all, the charger works really well and was priced better than anyone else.”

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Posted 5 days ago

“My first purchase, good service no complaints.”

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Posted 5 days ago

“The weeder is very sturdy and I’m sure will last a lifetime.Good service arrived quick and well packed.”

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Posted 1 week ago

“Excellent quality, swift delivery, incredible price! What more could you want? Thank you”

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Posted 1 week ago

“Pleased with quality and value, took six days to receive.”

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Posted 1 week ago

“My order took a little more time to come then I thought it would, but once received it was all good. Everything was correct.”

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Posted 1 week ago

“Item not arrived, no customer service available. Delivery service is awful.”

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Posted 1 week ago

“Easy to navigate website and to place the order. Quick delivery, tracking number received once order confirmed so easy to keep track of delivery”

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Posted 1 week ago

“Fairly poor service, order and payment taken taken but took almost three weeks to arrive, Then upon reciept the parts that did arrive were not as pictured ( double flute SDS Plus drill bits, but singlr flute and not very good quality)”

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Posted 1 week ago

“I've been waiting for the shipment for almost two weeks and I didn't get it until I called and asked and reminded them.a It was supposed to be a fast shipment heee”

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Posted 1 week ago

“Good quality cloth backing to the abrasive tape.”

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Posted 1 week ago

“Excellent and very fast delivery”

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Posted 1 week ago

“Hello I am informing you about my GROSS MISCONDUCT COMPLAINT in regards of TWO my previous orders from Power Tools Direct • Order No 1000562911 placed on 27-08-2025 • Order No 1000567443 placed on 23-09-2025 In both cases you have advertised the goods as IN STOCK and gave the option of express courier delivery within 3 days !!!!!!!!!!!!!!!!!! Later it turns out that you have taken the order (and the money) and you start play dumb, delaying delivery (as in my first order case) by WEEKS!!!!!!!!!! When I have people working on site and waiting for the ordered goods with EXPRESS delivery. In both my orders, Power Tools Direct STILL HAVE the goods advertised on the selling website as IN STOCK!!!!! Still taking the orders (and money) and still giving the option of courier EXPRESS parcel delivery!!!!!!!!!!!! I have taken the screen shots with date and time to prove my statements and TRUE MISCONDUCT ACCUSATIONS!!!!!!!! Would I recommend the Power Tools Direct as the good and honest seller ? NO, NO, NO !!!!!!! Definitely I would state the Power Tools Direct act DELIBERATELY misguiding the potential Clients and this is a FRAUD. Anna Meldner MScArch Company Secretary LuxBlue ltd”

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Posted 2 weeks ago

Power Tools Direct is rated 4.6 based on 13,450 reviews