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Power Tools Direct Reviews

4.6 Rating 13,282 Reviews
94 %
of reviewers recommend Power Tools Direct
4.6
Based on 13,282 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Power Tools Direct Reviews
Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025
Ashley Thomason
Power Tools Direct 5 star review on 12th August 2024
Anna
Power Tools Direct 5 star review on 12th August 2024
Anna
Power Tools Direct 5 star review on 5th March 2024
Robin Bailey
Power Tools Direct 5 star review on 9th February 2024
H Asryan
Power Tools Direct 5 star review on 9th February 2024
H Asryan
Power Tools Direct 5 star review on 22nd November 2023
Razvan
38
Anonymous
Anonymous  // 01/01/2019
As many other reviews say, item was showing in stock but actually isn't, hence delays in sending and of course, zero communication unless chased and chased. Disgraceful way to do business, intentionally misleading and being dishonest to your paying customers just to get them to order. You do not deserve the business, all will not get mine ever again.
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Posted 1 week ago
Just what we needed good value
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Posted 1 week ago
Great price and service will use again
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Posted 1 week ago
Good quick service Machine is just the job and good company to deal with for extra spares
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Posted 2 weeks ago
Very quick with delivery and keep you up to date from when you order till you recieve your order💯
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Posted 2 weeks ago
Very pleased with my purchase from Power Tools. Good quality at a reasonable cost and fairly speedy delivery. Recommend a close look at their website for an interesting range of all types of tools etc. thank you
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Posted 2 weeks ago
Returned a faulty paint spraying unit 2 weeks ago and had nothing but a very hard time trying to get a refund. Their attitude was extremely poor from the initial call and the blame came like a shower of bullets from the obnoxious customer service agent. We normally use ITS when purchasing tools for our team and this experience will ensure that continues. Still awaiting any news on refund btw......
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Posted 2 weeks ago
Fast service goods spot on
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Posted 2 weeks ago
Great product at a great price and super fast delivery, well happy with purchase and service provided , many thanks power tools direct
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Posted 2 weeks ago
Easy to use website with great selection of products. Good prices, timely delivery. Will happily do business with Power Tools Direct again. Cheers.
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Posted 2 weeks ago
Excellent service and very competitive prices.
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Posted 2 weeks ago
Compressor up and running, well pleased, exactly as advertised and at a good price.
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Posted 3 weeks ago
Items delivered promptly after dispatch. Good price compared to other stores. Securely packaged.
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Posted 3 weeks ago
Great products at an affordable price, delivered on time and well packaged, definitely recommended
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Posted 3 weeks ago
First class service and quick delivery
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Posted 3 weeks ago
Supplied product was good. That it required two weeks and a nudge (when at checkout it said 2 business days) not so.
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Posted 3 weeks ago
excellent delivery service,exacty as ordered & stated,website easy to use & straightforeward. 10/10
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Posted 3 weeks ago
They didn't have the main part of my order in stock, so they just sent me the other smaller part of the order that was less than the £6.95 PP costs. Why did they not have the stock shown on the website, or send me an email to inform me what was going on...
Helpful Report
Posted 3 weeks ago
Placed an order and paid on 15th got no update until i emailed them asking a week later on 22nd. Recieved notification on 24th they cant supply the majority of the order as no stock even though their website says item in stock and delivery would be within 3 days. Do not use
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Posted 3 weeks ago
Excellent service, good website and very competitive price for item I wanted . Will use again .
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Posted 3 weeks ago
Power Tools Direct is rated 4.6 based on 13,282 reviews