Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.52

4.5 Rating 13,939 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,939 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“tried calling to find out where my order was sevral times, left a voicemail never had anything back, sent an email never had anything back. it arived 4 days even when it said express delivery. i wouldnt use you again”

Helpful Report

Posted 4 days ago

“Took a week from ordering for dispatch -during this time there was no communication with me on order status. Had to chase to see what was happening.”

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Posted 4 days ago

“My order did not arrive in the given timescale and still hasn't arrived and they are ignoring my email . Do not use”

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Posted 5 days ago

“I have had a lack of customer service as quality personnel did not check part of my order to ensure that I would be able to use the air purifier. The power supply cable is missing from the appliance.”

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Posted 6 days ago

“Paid £7 for express delivery ….after 5 days I’ve just been informed that my delivery has just been shipped ☹️”

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Posted 6 days ago

“Order came very quickly.”

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Posted 6 days ago

“Purchased a compression tester from this company which didn't arrive on time . Contacted them which was a waste of time. Luckily I paid with PayPal so I got them involved . Got the compression tester two day's later . Absolutely shocking customer service i certainly will not use them again and wouldn't recommend them to anyone.”

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Posted 1 week ago

“Ordered around 6 items totalling around £125, an eye watering £17 for standard shipping and handling. After a few days I got two credit memos saying they couldn’t fulfil my order on some items, and removed 3 items and refunded me, all while leaving the shipping price the same. I got frustrated with this as im sick and tired of companies saying they have items and don’t. I asked to cancel my order and refund everything back. First time user of their service and won’t be returning, will stick with Amazon.”

Helpful Report

Posted 1 week ago

“One big problem for this company to fix is setting the customers expectation. If your going to say ' order within the next x hours and get a delivery on x date' then you need to be able to achieve that expectation. To receive an order a day late, is ok, to receive an order 6 days after the planned date is bad and would prevent me using the company again.”

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Posted 1 week ago

“Slow delivery even though they charged for express delivery it took 10 days and very poor communication won’t be using them again.”

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Posted 1 week ago

“Excellent service”

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Posted 1 week ago

“A few dents on the fork handle but not bad, rest of order immaculate, happy with my purchase and will be using again”

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Posted 1 week ago

“An excellent company to deal with. No frills, just good honest equipment at a great price. Service absolutely excellent.”

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Posted 1 week ago

“Absolutely shocking customer service ( it doesn’t exist ) . Ordered AstroTurf glue 10 days ago , paid express delivery so it was with me within 2 days . Still not here , still no response ,Tried phoning 20 times today alone and still nothing . Going to go buy from somewhere else now as I needed the glue last week 🤯🤯 avoid very frustrating”

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Posted 1 week ago

“100% will never buy from them again. They have a phone number on their website that no one ever answers. I have been querying my parcel but only recieving replies back every 3 days. Paid for "express delivery" for something they don't stock. They show prices "inclusive of VAT" and then charge you extra VAT at the checkout. Absolutely dismal customer service”

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Posted 1 week ago

“I am pleased by the prices for high quality goods. Goods were not delivered in the estimate given so that was a bit disappointing but not a disaster luckily. Power Tools Direct need to talk to FedEx 1) about tracking which was messed up. 2) both parcels packaging somewhat crushed, one parcel punctured but goods seem undamaged due to strenght of packaging rather than FedEx handling.”

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Posted 1 week ago

“1st class service”

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Posted 1 week ago

“Finally got to use my new marple chisels and they hold there edge very well.”

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Posted 1 week ago

“Little more to say. Prompt deleivery just as stated. Would certainly use again”

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Posted 1 week ago

“Ordering is so easy and goods are delivered in good time.”

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Posted 1 week ago

Power Tools Direct is rated 4.5 based on 13,939 reviews