Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,825 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,825 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality goods, delivered on time.”

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Posted 5 days ago

“Order still not received after over a week, emails ignored and no one ever answers the phone - avoid!!”

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Posted 5 days ago

“Very good service - thank you.”

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Posted 6 days ago

“No problems from start to finish.”

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Posted 1 week ago

“Excellent. Fast delivery. Would use again 100% Many thanks”

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Posted 1 week ago

“After a short hiccup I received my order relatively quick, so no complaints from me”

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Posted 1 week ago

“The address on the package was not mine, for some reason it had 15 Jerome close on it. Because of this it took me 3 days to locate. I don’t know if it was you guys or Royal Mail that changed my address but it left me very frustrated.”

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Posted 1 week ago

“Easy to order. Great prices. Excellent Delivery”

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Posted 1 week ago

“Very good company to order from keep you informed about ur product”

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Posted 1 week ago

“Not Evan got my order”

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Posted 1 week ago

“Very good company giving very good service. My order was delivered 5 days after ordering and was exactly as ordered. Again, very good service!”

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Posted 1 week ago

“No complaints here, would definitely recommend this company.”

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Posted 1 week ago

“Always good quality products at very competitive prices”

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Posted 1 week ago

“Excelent range of tools, excellent comunication and delivery.”

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Posted 1 week ago

“Still not received my order, nor any reply to my emails chasing it! Have a look at their reviews and you will notice far more bad ones than good, so I don’t think the 4.5 overall rating is correct do you?! This is why people turn to Amazon rather than local businesses when they treat you like this - at least Amazon gets the order to you next day! Very disappointed and will never use this company again and would urge anyone else to steer clear too. I will be seeking a refund via PayPal.”

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Posted 2 weeks ago

“Great bag of potting soil for my indoor plants, arrived safely and in great condition, thanks 👍”

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Posted 2 weeks ago

“The delivery date wasn’t correct, 5 extra days to wait for order, inconvenient and not the fist time the delivery took too long, will look to shop elsewhere in future”

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Posted 2 weeks ago

“The customer service here is appalling. I placed an order for two pairs of safety trainers on Friday night, expecting them by Wednesday. No tracking info was provided, so I had to chase it up myself on Tuesday. I wasted half my Wednesday waiting around, only to find out they didn't even bother to ship the item until the day it was supposed to arrive! I replied stating that their incompetence had wasted my time and that customers should be informed of delays. The reply I got was dismissive and frosty, hidebound by 'T&Cs' with zero regard for the customer. Easily the worst service I’ve dealt with in ages. No thanks at all to Gosia.”

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Posted 2 weeks ago

“Took a week before item was posted”

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Posted 2 weeks ago

“Wood filler supplied at a very good price. Delivered quickly and well packaged. Couldn't have asked for better service.”

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Posted 2 weeks ago

Power Tools Direct is rated 4.5 based on 13,825 reviews