Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 14,082 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,082 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 20th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did encounter some issues with the despatch and tracking information, i placed the order on the 26th of June and i rang the phone number a few times, and i did not get any person to speak to me, so i sent about four e mails over a period of about four or five days, still nothing, i had recived four e mails to confirm the order but i had no days or times or no courier detalis, so i approached trading standards for advice, and after coming off to trading standards (i had an email to give me a DX courier number reference) the phone i had an email from kirsty, she was apologic and kind, the next day the package arrive on the 7th of July from DX courier at about 1245pm approx, when i unpacked the package it was obvious that the packaging was good and it was packaged with care and love, the product once unwrapped, the items were all very new good condition, and the product quality was very good also, so at the start i had issues, but they did honour and fullfill the order, i would congratulate powertools for good prices for the utems and the condition of the products is very good and cared for, so the out come was good. I do wish you all well at powertools, and i hope that i can buy items with you in the future. This feedback is very honest.”

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Posted 1 week ago

“Great product ordered and good quality. Delivery was quite long from date of purchase to receiving goods. Waiting for item to arrive from supplier”

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Posted 1 week ago

“Good service and prompt delivery”

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Posted 1 week ago

“Great website! Easy to find what I was looking for and from ordering to delivery was excellent”

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Posted 2 weeks ago

“Great help! Difficult to buy jobber drill, supplied no problem.”

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Posted 2 weeks ago

“Totally unacceptable delivery. Item was due on the 2nd and here I am on the 6th and still no sign of the delivery. Delivery company is letting the side down - choose another one. No one to speak regarding ETA or a delivery refund. Apparently the item has been in their depot for Four Days. Reluctant to order for Powertools direct if they continue to use DX delivery”

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Posted 2 weeks ago

“Delivery a whole week late”

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Posted 2 weeks ago

“Easy to buy from Good information about the delivery Prompt delivery All good”

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Posted 2 weeks ago

“Having paid for express delivery it still took a week to arrive. The item was poorly packaged and looked like it had been kicked around a football pitch. Luckily the item survived its ordeal and works correctly but not the service I would expect.”

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Posted 2 weeks ago

“Great service and fast and accurate delivery”

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Posted 2 weeks ago

“Not much to say, ordered online, never spoke to anyone, goods arrived as expected. All good.”

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Posted 2 weeks ago

“Very pleased with the ordering of my item, and customer services, my orders is of a high quality and Ian very pleased from start to finish.”

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Posted 2 weeks ago

“Great item and price. Dispatched as expected but would have been nice if it had come next day as I thought it might - item was purchased before 8pm as website states for next day delivery. Still good service though, thank you.”

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Posted 2 weeks ago

“Easy to use website with a smooth transaction Delivery time Scales perfect and firmly packed. Recommend”

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Posted 2 weeks ago

“Ordered paint swatches, website said 3-5 days delivery. Day 5 I chased up to be told some items were out of stock and would be despatched when back in - no timescale given. I emailed to ask re timescale, but no reply. 3 days later I get a partial refund notification from PayPal, with no other details. I then get an email from this company saying they're looking into when stock will be available to send out! I finally got some of my items the following day, but was angry to see they were still selling the same out of stock items on their website the whole time! Not a great experience, and will not be shopping here again.”

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Posted 2 weeks ago

“Excellent service, would highly recomend power tools direct, quick and efficient.”

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Posted 2 weeks ago

“CANNOT SCORE NO STARS OR I WOILD HAVE. NO COMMUNICATIONS OF WHEN GOODS WIL BE RECIEVED. TELEPHONE NUMBER ON WEBSITE TELLS YOU THEY HAVE NO TELEPHONE ACCESS. TOOK FIVE EMAILS TO GET A RESPONSE. WIL NOT BE USING AGAIN”

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Posted 2 weeks ago

“Excellent service and would highly recommend”

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Posted 2 weeks ago

“product reach within allable days great job done”

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Posted 2 weeks ago

“Have used these stain removers in the past & excellent. Easily ordered although took a while to arrive but fault was with the courier.”

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Posted 2 weeks ago

Power Tools Direct is rated 4.5 based on 14,082 reviews