Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.54

4.5 Rating 13,715 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 2nd March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No communication no unswerving the phone all easy to sell the product has a fault and now i can't contact any one please be aware when you purchase something in power tools direct”

Helpful Report

Posted 1 week ago

“Aftyer being a Power Tools Customer for several years I was extremely disappointed this year after nearly 3 weeks from the Order, Power Tools have now offered a Refund. Poor overall service - which in part seems to be caused by a poor Delivery Contractor: a change may be required by Power Tools”

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Posted 1 week ago

“Worked well.”

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Posted 1 week ago

“Great product. Perfect delivery. Excellent packaging. Amazing!”

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Posted 1 week ago

“i was very happy with the service.. i ordered an M22x1.5 tap and it arrived in 4 days from my online order.. no fuss or problems from the delivery couriers either.. i will definately use power tools again”

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Posted 1 week ago

“Great website highly recommend quick delivery and good value.”

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Posted 1 week ago

“I needed two circuit breakers urgently in case my one spare from elsewhere also wouldn't work and I'd be stuck. A joy to receive them in very short time in 5 days across the weekend, which isn't bad is it!”

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Posted 1 week ago

“Excellent price, prompt delivery, quality products (gardening hand tools)”

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Posted 1 week ago

“Great website, good value and prompt delivery, wecwere kept informed via email on the progress of our parcel. Thank you.”

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Posted 1 week ago

“Good price and delivered promptly”

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Posted 1 week ago

“The delivery was sent late and so did not arrived 2 days later than promised when I ordered it. The after service was appalling and I had to ask for a manager to explain why the delivery was late as the sales team gave me false information. It was only on the 3rd communication after the late delivery that I actually received an apology and seemed to be given grudgingly and only because I mentioned I had not been been given one. From the tone of the messages it feels like the customer doesn’t matter even if you don’t get it right.”

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Posted 1 week ago

“Excellent price and good service”

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Posted 1 week ago

“Good service with prompt delivery, but initial advert from Google wad misleading ad stated Free Delivery then added Delivery charge when purchasing. This happened twice, so a bit dishonest. Still a good price though”

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Posted 1 week ago

“Have used these before, good and quick service, can throughly recommend them”

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Posted 1 week ago

“A good selection of products, reliable delivery, well packed and value for money, who can grumble.”

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Posted 1 week ago

“I placed an order with power tools direct on the 26th Jan and after a slow start chasing my order I read some of the reviews and started to think this was a scam company and I submitted a review stating this however my order did finally arrive and my product (Helly Hansen boots) are excellent. I apologise to PTD for the negative review and would definitely purchase from them in the near future .”

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Posted 2 weeks ago

“Good boots but delivery took a bit longer than expected”

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Posted 2 weeks ago

“placed my order with express courier delivery after 6 days and no delivery I contacted company only to be informed they are waiting stock. If I had not made the enquiry I would have been waiting how long? At no time did not inform me of the situation about stock shortage, I wasted my time and now waiting my refund as I have now sourced them else.”

Helpful Report

Posted 2 weeks ago

“They falsely advertise that items are in stock ("order in next 2h for two days delivery"), while in reality "There has been a slight delay with our supplier, and we are currently still awaiting the arrival of the goods" after being me chasing order after promised arrival date has passed. Because of drop shipping they are inundated with customers' enquiries hence communication is slow.”

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Posted 3 weeks ago

“Unable to track this item.”

Helpful Report

Posted 3 weeks ago

Power Tools Direct is rated 4.5 based on 13,715 reviews