Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,282 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,282 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As many other reviews say, item was showing in stock but actually isn't, hence delays in sending and of course, zero communication unless chased and chased. Disgraceful way to do business, intentionally misleading and being dishonest to your paying customers just to get them to order. You do not deserve the business, all will not get mine ever again.”

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Posted 1 week ago

“Just what we needed good value”

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Posted 1 week ago

“Great price and service will use again”

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Posted 1 week ago

“Good quick service Machine is just the job and good company to deal with for extra spares”

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Posted 2 weeks ago

“Very quick with delivery and keep you up to date from when you order till you recieve your order💯”

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Posted 2 weeks ago

“Very pleased with my purchase from Power Tools. Good quality at a reasonable cost and fairly speedy delivery. Recommend a close look at their website for an interesting range of all types of tools etc. thank you”

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Posted 2 weeks ago

“Returned a faulty paint spraying unit 2 weeks ago and had nothing but a very hard time trying to get a refund. Their attitude was extremely poor from the initial call and the blame came like a shower of bullets from the obnoxious customer service agent. We normally use ITS when purchasing tools for our team and this experience will ensure that continues. Still awaiting any news on refund btw......”

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Posted 2 weeks ago

“Fast service goods spot on”

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Posted 2 weeks ago

“Great product at a great price and super fast delivery, well happy with purchase and service provided , many thanks power tools direct”

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Posted 2 weeks ago

“Easy to use website with great selection of products. Good prices, timely delivery. Will happily do business with Power Tools Direct again. Cheers.”

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Posted 2 weeks ago

“Excellent service and very competitive prices.”

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Posted 2 weeks ago

“Compressor up and running, well pleased, exactly as advertised and at a good price.”

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Posted 3 weeks ago

“Items delivered promptly after dispatch. Good price compared to other stores. Securely packaged.”

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Posted 3 weeks ago

“Great products at an affordable price, delivered on time and well packaged, definitely recommended”

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Posted 3 weeks ago

“First class service and quick delivery”

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Posted 3 weeks ago

“Supplied product was good. That it required two weeks and a nudge (when at checkout it said 2 business days) not so.”

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Posted 3 weeks ago

“excellent delivery service,exacty as ordered & stated,website easy to use & straightforeward. 10/10”

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Posted 3 weeks ago

“They didn't have the main part of my order in stock, so they just sent me the other smaller part of the order that was less than the £6.95 PP costs. Why did they not have the stock shown on the website, or send me an email to inform me what was going on...”

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Posted 3 weeks ago

“Placed an order and paid on 15th got no update until i emailed them asking a week later on 22nd. Recieved notification on 24th they cant supply the majority of the order as no stock even though their website says item in stock and delivery would be within 3 days. Do not use”

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Posted 3 weeks ago

“Excellent service, good website and very competitive price for item I wanted . Will use again .”

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Posted 3 weeks ago

Power Tools Direct is rated 4.6 based on 13,282 reviews