Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,440 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,440 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price quick delivery”

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Posted 2 weeks ago

“fast efficient service thank you”

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Posted 2 weeks ago

“Great experience making a purchase from Power Tools Direct. The product was well-priced and delivered on time”

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Posted 2 weeks ago

“Having waited for a long while for my previous supplier to have my items in stock. I found your company. Items packed very sturdily and recieved faster than I expected.”

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Posted 3 weeks ago

“They do not keep all items in stock as advertised. Make sure you check. We had to call to find this informaiton out. They still cannot give me a due date into their warehouse, then they will ship on the Premium Express Delivery Service. Not that Express as ive been waiting over a week already. Wont be using this company for any future purchases.”

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Posted 3 weeks ago

“Very good service, quick delivery”

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Posted 3 weeks ago

“Had to wait for a week for a package to arrive. Polite customer service, but delivery struggles...”

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Posted 3 weeks ago

“Very easy to deal with. I emailed with a query over a date for delivery. Got back to me straight away with confirmation. No issues at all.”

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Posted 3 weeks ago

“Excellent value :And friendly helpfull customer service, Highly recommended.”

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Posted 3 weeks ago

“Great quality garden fork at a good price. Very well packaged to protect item and couriers. Slightly slower dispatch than expected, but only by a couple of days. Arrived in undamaged condition.”

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Posted 4 weeks ago

“Great choice, competitive prices.”

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Posted 1 month ago

“super fast service, quite heavy chunks as well so I was very pleased”

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Posted 1 month ago

“Excellent quality ,delivered on time easy to use. Im very satisfied thank you”

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Posted 1 month ago

“Not a great experience. Placed 2 orders this year. 1st order had to chase for the £7.95 express delivery. Eventually delivered 12 days after ordering. 2nd order again had to chase after 6 days of waiting for any info. Told there were delays with some products (despite being listed as in stock on the website). Had to cancel as they could not give a lead time. Prices are great but of no use if delivery takes ages or the items ordered aren’t actually available.”

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Posted 1 month ago

“Despite showing as having stock on their website I had to email chasing the order just to be told it's on back order. Delaying the project.”

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Posted 1 month ago

“Ordering was straight forward, and goods arrived on time.”

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Posted 1 month ago

“Terrible customer service. No update on my order until I enquired and then told they didn’t know when I would receive it!”

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Posted 1 month ago

“i am very happy with power tools i wil bye again thank you.”

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Posted 1 month ago

“Excellent service, fast despatch, postage a bit heavy though.”

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Posted 1 month ago

“I paid extra to have an express delivery and I am still waiting after a week. Apparently the delivery company can’t find our house. No one else has any trouble.”

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Posted 1 month ago

Power Tools Direct is rated 4.6 based on 13,440 reviews