Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,501 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,501 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“after 9 days of not hearing anything regarding an i order i had placed i emailed to ask what was going on to be told the main item i had ordered was out of stock would i like a refund or wait for it to come in, i repiled asking how long it would be to be told another day later they would find out and let me know. i heard nothing else except to be given a refund for the main item not including the delivery charge and a small hand tool i added to my order to make it up got sent to me hence charging me for the delivery, the main item which was the whole point of the order is still showing as in stock on the website. cant believe i had to wait 9 days to find out and only then because i asked.”

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Posted 2 weeks ago

“Really great service, easy to order and fast delivery Would recommend”

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Posted 2 weeks ago

“Unbelievably bad service. Stock items ordered Monday for express delivery. No delivery info sent & after 4 days I phoned to ask what was going on. Several phone calls, voicemail each time. No-one phoned back. I emailed asking for you to phone back, you didnt. Then get email from fedex saying items will be delivered following Monday - too late.”

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Posted 3 weeks ago

“I paid £7:99 for express delivery whick took 7days. Not that good really.”

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Posted 3 weeks ago

“Excellent service and we are delighted. Easy to order and arrived in a couple of days, exactly as expected. Can highly recommend both product and company.”

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Posted 3 weeks ago

“Customer service is brilliant - an item was delivered damaged and within an hour of advising them I was offered a refund or replacement.”

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Posted 3 weeks ago

“I ordered ‘in stock ‘ items & paid for express delivery as they were needed for a job. After several days I called & got told ‘oh you should receive them tomorrow’, then ‘oh, we haven’t received them yet’. 10 days later, the same excuse. Rude customer service, she talked over me quite forcefully then started yakking to someone else whilst in mid conversation with me. No apology for such bad service. Eventually I got a refund. I definitely WOULD NOT recommend them.”

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Posted 3 weeks ago

“From ordering to delivery everything was easy and efficient .”

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Posted 3 weeks ago

“Ordered an item that was slightly more expensive than the £6.95 I paid for express delivery. After 3 days of waiting I still did not receive it. Contacted customer service and was simply told they were having issues with suppliers and apologized and thanked me for my patience!!!! In my opinion the item should not have been advertised or marked out of stock if they did not have it.”

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Posted 3 weeks ago

“Easy to use website shopping, fast delivery, well packed up. Cheers chaps.”

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Posted 3 weeks ago

“Order the scissors easily it arrived as promised and does the job as described”

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Posted 3 weeks ago

“Great service”

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Posted 3 weeks ago

“Website easy to use . Came pack well .Did feel delivery was bit costly but sectors was good price .Item perfect”

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Posted 3 weeks ago

“The Heater is very good but the delivery option leaves a lot to be desired. Ordered Monday Arrived Friday Afternoon. FedEx sent a message to say it would be delivered between 8-30 and 12-30, it arrived at 16-30. A day wasted sat waiting for a delivery. Very Poor Service for £25.”

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Posted 3 weeks ago

“What more can I say but excellent service delivery service spot on thank you👍”

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Posted 3 weeks ago

“Placed order 22/10 chased 24/10 got told waiting stock, asked if they could find out when got told No waiting on feed back no attempt to help, 30/10 just got an email to say they have cancelled my order as cannot fulfil, no courtesy call nothing!”

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Posted 4 weeks ago

“Easy to follow online store, large selection, sensible pricing, clear ordering process and very quick delivery, ideal.”

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Posted 4 weeks ago

“Arrived exactly when said Thank you”

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Posted 1 month ago

“As described, arrived on time, good price”

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Posted 1 month ago

“Easy to use website and very efficient service”

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Posted 1 month ago

Power Tools Direct is rated 4.6 based on 13,501 reviews