Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,617 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,617 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t received the product I’ve been asked to review.”

Helpful Report

Posted 3 weeks ago

“Slightly disappointed that I had to chase my order only to find one item was not in stock and this held up tge rest if the delivery. Eventually got a response and it was sorted. Happy with the items delivered.”

Helpful Report

Posted 1 month ago

“Have made 2 orders recently (both for floor adhesive), both gave a delivery date when ordering (“order in x hours/minutes for delivery by date”), but both were delayed by almost a week. I wasn’t notified of either delay. I got in contact with their customer service the first time (didn't bother the second time) - who did respond very quickly - as I hadn't heard anything the morning of the supposed delivery day, and they said that they're still awaiting the arrival of the goods. If the items in the order were out of stock and that more were on their way - or ordered specially from the supplier - this either should've been made clear in the item description or I should've received an email to notify me of this. Very basic level of information that customers should be provided!”

Helpful Report

Posted 1 month ago

“Ordered an item and paid for gast track courier delivery. Four working days later as it hadn’t arrived I emailed PTD and received a reply stating they had supply issues and were sure I would be understanding and they would advise me when it was being dispatched. No offer to chase up or refund the extra postage costs. Three days later, item was delivered by Courier without any advanced warning. Item is fine but if you are going to charge a premium for delivery, you ( literally) need to deliver that.”

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Posted 1 month ago

“I paid £7:99 for express delivery whick took 7days. Not that good really.”

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Posted 2 months ago

“Nearly 2 weeks since ordering and still not received my goods , in this day it's not good enough,”

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Posted 2 months ago

“item good delivery slow”

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Posted 2 months ago

“The tool delivered was a quality item from Fiskars. I rang before delivery to request it was suitably packaged for postage due to the cost of the item but was told this was left to the warehouse team. On delivery these expensive loppers simply had bubble wrap on the handles and cutting head. The aluminium adonized handles had been left exposed. If these had been scratched up during postage I would have sent them back as damaged goods with all the usual time and both to customer and you. Luckily, they weren't, but I'd suggest more attention to packing quality/expensive items properly to avoid any dissapointment. Nothing wrong with speed of delivery. Many thanks”

Helpful Report

Posted 3 months ago

“Product and price ok but paid over £10 delivery, and waited too long. They had to wait for stock to come in then shipped it to me.”

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Posted 3 months ago

“Well I was wanting to provide a 5 star review, however, that is not possible. I ordered a digital torque adapter that arrived without batteries. On double checking the website nowhere did it say anything like "batteries not included". Being an electronic device one expects that it will include batteries. I contacted customer service on 19.08.25 to complain as I consider their advert to be misleading. To date (22.08.25) I have not had a reply.”

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Posted 4 months ago

“It's a pity that one of the tyres is deflated as I now have to find a garage to have air inflated so as to be able to use the damn thing. I can see from reviews that others have had the same issue all from the lack of detail. But will you ever solve this one fault?”

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Posted 6 months ago

“Price of items was very good, unfortunately, interaction with customer was poor. Items were delayed for delivery due to low stock but I was not notified of this which in turn delayed the job for my customer.”

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Posted 6 months ago

“Hinges were fine but dispatch was quite slow, and given that postage was £6.95, I was hoping for a quicker delivery.”

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Posted 7 months ago

“No indication that item was out of stock until I emailed about non delivery”

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Posted 7 months ago

“They didn't have the main part of my order in stock, so they just sent me the other smaller part of the order that was less than the £6.95 PP costs. Why did they not have the stock shown on the website, or send me an email to inform me what was going on...”

Helpful Report

Posted 8 months ago

“Slow delivery. 7 days after ordering and still waiting”

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Posted 9 months ago

“Prices good, but one of 3 items short stock. the order arrived a day late so i had to buy away. no refund on expensive postage offered. the prices were good not sure i will use again.”

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Posted 10 months ago

“Slow delivery”

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Posted 10 months ago

“I can’t thank Benito Gabriel and his team enough for their outstanding help in recovering my money from a scam platform. They were thorough, responsive, and extremely efficient, ensuring that I got every dollar back. Their expertise and dedication made a stressful situation much easier to navigate. I highly recommend their services to anyone dealing with similar issues! 𝐄𝐦𝐚𝐢𝐥..𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

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Posted 11 months ago

“I had to contact you to chase up the order as no email was sent confirming the order had been sent only then I received a confirmation email no apologies nothing.”

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Posted 1 year ago

Power Tools Direct is rated 4.6 based on 13,617 reviews