Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.50

4.5 Rating 14,178 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,178 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 20th of August and still hasn't been delivered 1st of September. Not great.”

Helpful Report

Posted 2 days ago

“Plenty of communication from Power Tools Direct so I knew when to expect my parcel. It took 4 days. For a small item the delivery charge of £5.95 doubled the price of what I ordered, although the original price was good. Unfortunately the parcel must have got battered during it's 4 days with Royal Mail and the weedkiller box was damaged, damp and discoloured. The outer packaging was not damaged so the only liquid inside must be the weedkiller. Royal Mail is not a suitable courier for this hazardous product. Otherwise all good.”

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Posted 5 days ago

“Emailed 2 times to see when it will be dispatched never had a reply”

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Posted 1 week ago

“Not very good communication wasn’t clear about the cost of delivery until I checked out also said next day delivery it took over a week to deliver”

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Posted 1 week ago

“Item arrived well packaged, but why did it take from a Thursday when I placed my order, until the Monday before it was dispatched from your business. You should be able to do better. Fortunately the courier was quick.”

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Posted 2 weeks ago

“I was intised in to buying these spanner rings with a "sponsored product" in the goole search It showed a metal spannering @ £6.14 with postagle "free of charge" However when I orded them I was charged £4.96 When they arrived they were plastic rather than the metal ones in the advert.”

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Posted 3 weeks ago

“The products and pricing were good, but most of the oitems I bought were out of stock and there was a delay (12 days) before they were eventually delivered.”

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Posted 1 month ago

“Delivery a whole week late”

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Posted 1 month ago

“The tool I ordered was fine for the job and priced competitively. However, it arrived 2 days later than the given date, with no warning or explanation. This was very inconvenient as I was relying on the delivery date the company had given me.”

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Posted 2 months ago

“Good value for money. But very very slow delivery”

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Posted 2 months ago

“They required a reminder, which could not be by phone. Their website still lists a phone number for order queries, so they need some improvements, but the tools supplied (Faithful router bits) are satisfactory.”

Helpful Report

Posted 2 months ago

“I do not like the fact custmers have no phone access although if you search there is a number which was never answered. The delivery company said could not find us they also were really not contactable by telephone. I emailed Power Tools direct and did received a quick reply but had to get parcel redelivered the next day by dealing with delivery company direct and even then they tried to deliver to wrong address, all this chasing is very stressful and time consuming and should be delt with by the retailer, I will not be using this company again simply because the deklivery company let them down and because of lack of communication by Power tools direct with the customer. I emailed delivery instructions to pass to courrier, taking with the delivery driver no contact was made by Power tools in this respect. It would appear that once a sale is completed the retailers do not have the staff to speak directly with the customer.”

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Posted 3 months ago

“Took a week from ordering for dispatch -during this time there was no communication with me on order status. Had to chase to see what was happening.”

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Posted 3 months ago

“Excellent Price but slow delivery and slow responses and updates”

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Posted 3 months ago

“Product is exceptional,service not so much,10day delivery and poor communication.”

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Posted 3 months ago

“i was supplied with a product that was already 13 months old, it only had 18 month shelf life and gets more and more difficult to work with as it ages, their responce was send un used products back for refund. i dont have the time or want to pay for retuns, and wouldnt need to if they suppied good product”

Helpful Report

Posted 3 months ago

“My order was to be delivered by DX Express on Tuesday 28 April between 12.24 and 14.24. Nothing materialised. Received e-mail from DX stating ''We tried to deliver your item for Power Tools Direct Online Ltd today 28 April 2026 13.14'' This was an outright lie as there is ALWAYS someone at the property. Sent e-mail to your company bringing this matter to your attention. but no ack or reply received. E-mail from DX received today Thursday 30 April 2026 confirming re-delivery arranged between 12.23 and 14.23. Item delivered at 12.36.”

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Posted 4 months ago

“Very good products but the delivery service is very slow, not recommended if you require items soon.”

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Posted 4 months ago

“would have higher , but lack off info, lets then down”

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Posted 4 months ago

“Took 2 weeks to deliver something in a day and age where amazon can deliver to you the same day. Other than that the product is great.”

Helpful Report

Posted 4 months ago

Power Tools Direct is rated 4.5 based on 14,178 reviews