Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.54

4.5 Rating 13,715 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 2nd March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price but offset by high-ish delivery. Not easy to contact by phone. Chosen deliverer DX didn't deliver because we were not in, somewhat outdated requirement. Overall ok.”

Helpful Report

Posted 6 days ago

“They falsely advertise that items are in stock ("order in next 2h for two days delivery"), while in reality "There has been a slight delay with our supplier, and we are currently still awaiting the arrival of the goods" after being me chasing order after promised arrival date has passed. Because of drop shipping they are inundated with customers' enquiries hence communication is slow.”

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Posted 3 weeks ago

“item ordered and delivered, unfortuneatly it was broken. Contacted Power Tools and was asked if I wanted money back or a new item , which I choose , came safely this time but still packaged the same way as the initial delivery.”

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Posted 1 month ago

“Poor communication on delivery and customer services ignored my request by email for feedback on where my order was!”

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Posted 1 month ago

“Paid for postage when add said it was free , no reply to my email queri. But the claw hammer is excellent and arrived very quickly”

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Posted 1 month ago

“Received no confirmation of the order. On placing the order took the option for express delivery. The actual delivery took an unreasonable time - numerous days to arrive. Phoned the helpline left a message asking about its whereabouts- had no order number but left contact details - did not receive a response. A sorry story - customer service would have avoided these problems”

Helpful Report

Posted 1 month ago

“Still haven’t received the product I’ve been asked to review.”

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Posted 2 months ago

“Slightly disappointed that I had to chase my order only to find one item was not in stock and this held up tge rest if the delivery. Eventually got a response and it was sorted. Happy with the items delivered.”

Helpful Report

Posted 2 months ago

“Have made 2 orders recently (both for floor adhesive), both gave a delivery date when ordering (“order in x hours/minutes for delivery by date”), but both were delayed by almost a week. I wasn’t notified of either delay. I got in contact with their customer service the first time (didn't bother the second time) - who did respond very quickly - as I hadn't heard anything the morning of the supposed delivery day, and they said that they're still awaiting the arrival of the goods. If the items in the order were out of stock and that more were on their way - or ordered specially from the supplier - this either should've been made clear in the item description or I should've received an email to notify me of this. Very basic level of information that customers should be provided!”

Helpful Report

Posted 3 months ago

“Ordered an item and paid for gast track courier delivery. Four working days later as it hadn’t arrived I emailed PTD and received a reply stating they had supply issues and were sure I would be understanding and they would advise me when it was being dispatched. No offer to chase up or refund the extra postage costs. Three days later, item was delivered by Courier without any advanced warning. Item is fine but if you are going to charge a premium for delivery, you ( literally) need to deliver that.”

Helpful Report

Posted 3 months ago

“I paid £7:99 for express delivery whick took 7days. Not that good really.”

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Posted 3 months ago

“Nearly 2 weeks since ordering and still not received my goods , in this day it's not good enough,”

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Posted 4 months ago

“item good delivery slow”

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Posted 4 months ago

“The tool delivered was a quality item from Fiskars. I rang before delivery to request it was suitably packaged for postage due to the cost of the item but was told this was left to the warehouse team. On delivery these expensive loppers simply had bubble wrap on the handles and cutting head. The aluminium adonized handles had been left exposed. If these had been scratched up during postage I would have sent them back as damaged goods with all the usual time and both to customer and you. Luckily, they weren't, but I'd suggest more attention to packing quality/expensive items properly to avoid any dissapointment. Nothing wrong with speed of delivery. Many thanks”

Helpful Report

Posted 4 months ago

“Product and price ok but paid over £10 delivery, and waited too long. They had to wait for stock to come in then shipped it to me.”

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Posted 5 months ago

“Well I was wanting to provide a 5 star review, however, that is not possible. I ordered a digital torque adapter that arrived without batteries. On double checking the website nowhere did it say anything like "batteries not included". Being an electronic device one expects that it will include batteries. I contacted customer service on 19.08.25 to complain as I consider their advert to be misleading. To date (22.08.25) I have not had a reply.”

Helpful Report

Posted 6 months ago

“It's a pity that one of the tyres is deflated as I now have to find a garage to have air inflated so as to be able to use the damn thing. I can see from reviews that others have had the same issue all from the lack of detail. But will you ever solve this one fault?”

Helpful Report

Posted 7 months ago

“Price of items was very good, unfortunately, interaction with customer was poor. Items were delayed for delivery due to low stock but I was not notified of this which in turn delayed the job for my customer.”

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Posted 7 months ago

“Hinges were fine but dispatch was quite slow, and given that postage was £6.95, I was hoping for a quicker delivery.”

Helpful Report

Posted 9 months ago

“No indication that item was out of stock until I emailed about non delivery”

Helpful Report

Posted 9 months ago

Power Tools Direct is rated 4.5 based on 13,715 reviews