Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.50

4.5 Rating 14,178 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,178 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for delivery which was supposed to be by 3pm today dx not express no email or information when it is coming tracking is a total waste of time!”

Helpful Report

Posted 4 months ago

“The delivery date wasn’t correct, 5 extra days to wait for order, inconvenient and not the fist time the delivery took too long, will look to shop elsewhere in future”

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Posted 4 months ago

“The customer service here is appalling. I placed an order for two pairs of safety trainers on Friday night, expecting them by Wednesday. No tracking info was provided, so I had to chase it up myself on Tuesday. I wasted half my Wednesday waiting around, only to find out they didn't even bother to ship the item until the day it was supposed to arrive! I replied stating that their incompetence had wasted my time and that customers should be informed of delays. The reply I got was dismissive and frosty, hidebound by 'T&Cs' with zero regard for the customer. Easily the worst service I’ve dealt with in ages. No thanks at all to Gosia.”

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Posted 4 months ago

“Took 8 days to despatch, phone not answered. Had to chase up despatch. Rather disappointing service”

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Posted 5 months ago

“Great item at a very reasonable price, but very slow delivery. £6.95 for express delivery that took 5 days to arrive. Very poor, not sure I will use again. This was not down to Royal Mail has the label was only printed Friday, which was 5 working days post order.”

Helpful Report

Posted 5 months ago

“Good prices but very slow dispatch and difficult to get hold of customer service - email only. Delivery charge was expensive but as a next-day service you can stomach paying it... if the order is packed and packed same or next day. On this occasion I waited a week until querying (via email as phone system doesn't allow you to speak to customer services), recieved an email resopnse after 3 days and order was dispatched - so 11 days from order to delivery. Are the cheap prices worth it? You decide”

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Posted 5 months ago

“I did not receive my order when due. The parcel was damaged and returned by the courier.”

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Posted 5 months ago

“Quick delivery”

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Posted 5 months ago

“Great price but offset by high-ish delivery. Not easy to contact by phone. Chosen deliverer DX didn't deliver because we were not in, somewhat outdated requirement. Overall ok.”

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Posted 6 months ago

“They falsely advertise that items are in stock ("order in next 2h for two days delivery"), while in reality "There has been a slight delay with our supplier, and we are currently still awaiting the arrival of the goods" after being me chasing order after promised arrival date has passed. Because of drop shipping they are inundated with customers' enquiries hence communication is slow.”

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Posted 6 months ago

“item ordered and delivered, unfortuneatly it was broken. Contacted Power Tools and was asked if I wanted money back or a new item , which I choose , came safely this time but still packaged the same way as the initial delivery.”

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Posted 7 months ago

“Poor communication on delivery and customer services ignored my request by email for feedback on where my order was!”

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Posted 7 months ago

“Paid for postage when add said it was free , no reply to my email queri. But the claw hammer is excellent and arrived very quickly”

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Posted 7 months ago

“Received no confirmation of the order. On placing the order took the option for express delivery. The actual delivery took an unreasonable time - numerous days to arrive. Phoned the helpline left a message asking about its whereabouts- had no order number but left contact details - did not receive a response. A sorry story - customer service would have avoided these problems”

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Posted 7 months ago

“Still haven’t received the product I’ve been asked to review.”

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Posted 8 months ago

“Slightly disappointed that I had to chase my order only to find one item was not in stock and this held up tge rest if the delivery. Eventually got a response and it was sorted. Happy with the items delivered.”

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Posted 8 months ago

“Have made 2 orders recently (both for floor adhesive), both gave a delivery date when ordering (“order in x hours/minutes for delivery by date”), but both were delayed by almost a week. I wasn’t notified of either delay. I got in contact with their customer service the first time (didn't bother the second time) - who did respond very quickly - as I hadn't heard anything the morning of the supposed delivery day, and they said that they're still awaiting the arrival of the goods. If the items in the order were out of stock and that more were on their way - or ordered specially from the supplier - this either should've been made clear in the item description or I should've received an email to notify me of this. Very basic level of information that customers should be provided!”

Helpful Report

Posted 9 months ago

“Ordered an item and paid for gast track courier delivery. Four working days later as it hadn’t arrived I emailed PTD and received a reply stating they had supply issues and were sure I would be understanding and they would advise me when it was being dispatched. No offer to chase up or refund the extra postage costs. Three days later, item was delivered by Courier without any advanced warning. Item is fine but if you are going to charge a premium for delivery, you ( literally) need to deliver that.”

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Posted 9 months ago

“I paid £7:99 for express delivery whick took 7days. Not that good really.”

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Posted 9 months ago

“Nearly 2 weeks since ordering and still not received my goods , in this day it's not good enough,”

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Posted 10 months ago

Power Tools Direct is rated 4.5 based on 14,178 reviews