Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,330 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time I've ordered from Power Tools Direct. Good range of products at decent prices. But. Customer service isn't brilliant. No update on delivery, so after a week emailed but no reply. Next day got a delivery notification from the courier. Not sure if it was coincidence or not but not great that a whole week went by with nothing...”

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Posted 1 year ago

“the item arrived in parts. now have to find time to put it together - not good!”

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Posted 1 year ago

“I paid extra for next day delivery, and it arrived 5 days later”

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Posted 1 year ago

“Ordered on a Monday, and paid the extra for express delivery. Items dispatched on Thursday and received on Friday. Expected items a little quicker as I would normally from other sites. A little slow to dispatch. But items were competitively priced.”

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Posted 1 year ago

“Product was fine. Perhaps we have got too used to next day delivery but, for someting stated to be 'in stock' despatch was very slow. 'Delivery by Thursday' turned into delivery by the next Tuesday. Fedex did deliver 24 hours after collection though.”

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Posted 1 year ago

“Good good”

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Posted 1 year ago

“Great product, slow delivery.”

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Posted 1 year ago

“This is a very poor website, you struggle through with your’e order, then it will not let you pay, site keeps jumping from one thing to another. very Poor, dreading now what the goods will be like, we shall see, if I receive them.”

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Posted 1 year ago

“Ordered 4 items only 3 arrived after sending me e mail confirming everything was in order after 3/4 days new invoice was raised delivery was iminent showing 3 items for delivery apparently only 3 in stock”

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Posted 1 year ago

“Good price for a well known product, but certainly not express delivery 1 week from order to delivery isnt express service. Save your money not worth it.”

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Posted 1 year ago

“Item fine. Delivery slow and expensive”

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Posted 1 year ago

“Website good and clear. Had the screwdriver I was wanting, and at a good price. But cost of delivery was high. Made the screwdriver expensive!”

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Posted 1 year ago

“Products are good but delivery and communication is not good. Order placed on 31 January. Delivery on 13 February”

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Posted 1 year ago

“Only received half my order with no explanation why or if the rest of the order is coming later”

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Posted 1 year ago

“We have used you a few times, mostly for Timco screws and your prices are ok but your deliveries take too long, why does it take a week to deliver?”

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Posted 1 year ago

“nothing wrong with the order just takes 4/5 days for delivery.NOT NEXT DAY”

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Posted 1 year ago

“Bought a box of stixall extreme power white adhesive not sure if the date on the tubes are a production date or a best before date if it’s the latter the date on them is 28/11/23”

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Posted 1 year ago

“It would be really helpful if you could speak to somebody as email response is not the quickest and you lose that customer relationship”

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Posted 1 year ago

“Item took long time to arrive, needed to chase a few times.”

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Posted 1 year ago

“Ordered ctc800c Received an email with credit no explanation. Had to contact company to find out what happened, they said it’s out of stock but it is still available online. Very odd. I bought from machine mart instead”

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Posted 1 year ago

Power Tools Direct is rated 4.6 based on 13,330 reviews