Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,331 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,331 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for express delivery but took 6 days to arrive In fairness more a DPD issues but not great”

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Posted 2 years ago

“too soon to say I am afraid, I am still waiting for my delivery. Not your fault, I blame the Post Office.”

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Posted 2 years ago

“Would have been nice for an email to say waiting for the item to come in before they could dispatch”

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Posted 2 years ago

“Prices were competitive. However, after placing an order, I received emails the next day advising their stock levels were incorrect so half the order was refunded.”

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Posted 2 years ago

“Power tools direct are fine Courier rubbish haven’t received parcel yet”

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Posted 2 years ago

“Paid £6.95 for next day delivery (ordered late Wednesday so Friday was the delivery date which was perfect as job was Saturday) didn’t arrive until Monday so waste of extra postage. Other than that good product.”

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Posted 2 years ago

“Delivered really quickly but left outside my back door where anyone could have taken it! I also left clear instructions to leave with a neighbour :(”

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Posted 2 years ago

“The walking hammer that I purchased was delivered within a reasonable timescale and was in good condition, however, the shaft of the hammer is not aligned with the hammer head.”

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Posted 2 years ago

“Tools all arrived, but the delivery time was longer than stated even though I paid extra for express delivery.”

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Posted 2 years ago

“Delivery estimate was somewhat optimistic.”

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Posted 2 years ago

“Your service was great. I paid more for a fast delivery, and you dispatched accordingly. However, not too happy with the delivery service. i received a text that the unit would be delivered to my door, and if i am not in then a photo would be taken as proof of delivery. i was not in at the time, had to locate a shop where i could pick the parcel up next day. Need not have paid for quicker delivery, as it didnt happen!”

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Posted 2 years ago

“Item arrived on time and product was good but the fact you cant call in to ask questions is very annoying or order is very annoying”

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Posted 2 years ago

“Unfortunately one part of the order was lost by the courier and the other part arrived in a damaged box with a part missing. They did try to get a part sent out, but that was the wrong one and with delays in the end I cancelled. 6/10 for effort.”

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Posted 2 years ago

“Good service, good product but please think about packaging, the black plastic you wrap the product in is awful, difficult to remove and cannot be recycled, would be great if you could replace with something more sustainable”

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Posted 2 years ago

“Order arrived in good time. However, I sent an enquiry email to sales@powertoolsdirect.com on 24th July and still haven't received a reply.”

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Posted 2 years ago

“Fast and efficient, the product was what I required and was as described. The P&P was the most I have ever paid for anything I’ve ordered on line from a company in this country, didn’t think you could pay so much for postage for something that didn’t require a signature and fit through my letter box.”

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Posted 2 years ago

“very slow delivery ,but arrived in the end”

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Posted 3 years ago

“Good products at great prices but service let down by dispatch time. Paid £8.95 for delivery but was not dispatched for 5 days then sent on a next day service. Working in the trade I need items sooner so will only use when I’m not desperate for items.”

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Posted 3 years ago

“after a long wait, not informed screws out of stock , when emailed, the responder, in my opinion, did not know how to deal with a backorder situation.”

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Posted 3 years ago

“I received my items 2 days late, it would of been longer if I hadn't contacted them to ask why I hadn't received them.”

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Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,331 reviews