Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,331 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,331 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service needs attention, contact number on site is not answered. Email only, which was not answered particularly swiftly. Products took a week to arrive despite quoting a 2-3 day delivery window. Items badly wrapped for transport, black plastic wrap used which is not recyclable. Shame as pricing is competitive.”

Helpful Report

Posted 3 years ago

“It was all fine but ultimately it was let down by the delivery driver failing to allow enough time for us to answer the door. This meant that we had to wait a further day & then make a separate journey to another village several miles away. The inconvenience we suffered was therefore caused by the driver`s impatience.”

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Posted 3 years ago

“Neither brilliant nor terrible”

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Posted 3 years ago

“Product I ordered turned out to be out of stock. They were still advertising in stock even after they discovered this. Emails were one line responses, phone lines were not accepting calls. Got a refund but very disappointed with the whole interaction.”

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Posted 3 years ago

“The product was as ordered and fit for purpose. However, I ordered on the basis of delivery in 5-7 days .... after 7 days of hearing nothing I chased and received a confirmation late that evening (technically into Day 8 after the order) that it was shipped and I would receive the item the next day. Given the lack of communication until I chased up, I get the strong impression that my order had been lost or forgotten until I took action.”

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Posted 3 years ago

“Goods as ordered but unfortunately had to chase order and weren't despatched for nearly two weeks.”

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Posted 3 years ago

“50mm box spanner was ok, but paid extra for 2-3 delivery and got it after 4th day”

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Posted 3 years ago

“Very slow delivery but good price.”

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Posted 3 years ago

“Goods arrived but took far too long. My bank account debited on 18 February but goods arrived 1 march.”

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Posted 3 years ago

“Excellent product, delivery not as advertised, took 8 days from order.”

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Posted 3 years ago

“good quality tool .comunication and delivery poor”

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Posted 3 years ago

“good product poor delivery”

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Posted 3 years ago

“Unfortunately I am old school and I like to speak to someone on the phone when I have a problem not by email otherwise your service would be excellent Dave Taylor Beeston Concrete Garages Ltd”

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Posted 3 years ago

“Ordered my items and was never told that it was out of stock 4 weeks later”

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Posted 3 years ago

“Decent price for product, slightly let down by pricey postage and slow delivery time.”

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Posted 3 years ago

“I purchased a sealey fertiliser spreader which is fine but I wanted to convert it to a ball hitch tow so ordered the recommended TB36 ball hitch which is useless. It does not fit the spreader as stated and is a complete waste of money. Perhaps one of your team can send me comprehensive instructions on how this ball hitch is fitted and prove me wrong”

Helpful Report

Posted 3 years ago

“Power tools were good for our order, but DHL were a shambles. Chased DHL every day in the end we had to collect from the DHL depot in Enfield. Power tools would have got a better rating if they had dealt with a better courier company. They need to review this.”

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Posted 3 years ago

“Paid for express delivery but didn’t arrive for a couple of weeks”

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Posted 3 years ago

“The shipping method was stated as '2-3 Day Express Parcel'. It actually took 14 days before the shipment was arranged and then the delivery was made the next day.”

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Posted 3 years ago

“Great products at good prices but I didn't get delivery when specified and I had to chase to find out what was happening. I think if you cant meet the delivery date that you should be in touch with the customer”

Helpful Report

Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,331 reviews