Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,618 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,618 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tools all arrived, but the delivery time was longer than stated even though I paid extra for express delivery.”

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Posted 3 years ago

“Delivery estimate was somewhat optimistic.”

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Posted 3 years ago

“Your service was great. I paid more for a fast delivery, and you dispatched accordingly. However, not too happy with the delivery service. i received a text that the unit would be delivered to my door, and if i am not in then a photo would be taken as proof of delivery. i was not in at the time, had to locate a shop where i could pick the parcel up next day. Need not have paid for quicker delivery, as it didnt happen!”

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Posted 3 years ago

“Item arrived on time and product was good but the fact you cant call in to ask questions is very annoying or order is very annoying”

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Posted 3 years ago

“Unfortunately one part of the order was lost by the courier and the other part arrived in a damaged box with a part missing. They did try to get a part sent out, but that was the wrong one and with delays in the end I cancelled. 6/10 for effort.”

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Posted 3 years ago

“Good service, good product but please think about packaging, the black plastic you wrap the product in is awful, difficult to remove and cannot be recycled, would be great if you could replace with something more sustainable”

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Posted 3 years ago

“Order arrived in good time. However, I sent an enquiry email to sales@powertoolsdirect.com on 24th July and still haven't received a reply.”

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Posted 3 years ago

“Fast and efficient, the product was what I required and was as described. The P&P was the most I have ever paid for anything I’ve ordered on line from a company in this country, didn’t think you could pay so much for postage for something that didn’t require a signature and fit through my letter box.”

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Posted 3 years ago

“very slow delivery ,but arrived in the end”

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Posted 3 years ago

“Good products at great prices but service let down by dispatch time. Paid £8.95 for delivery but was not dispatched for 5 days then sent on a next day service. Working in the trade I need items sooner so will only use when I’m not desperate for items.”

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Posted 3 years ago

“after a long wait, not informed screws out of stock , when emailed, the responder, in my opinion, did not know how to deal with a backorder situation.”

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Posted 3 years ago

“I received my items 2 days late, it would of been longer if I hadn't contacted them to ask why I hadn't received them.”

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Posted 3 years ago

“Customer service needs attention, contact number on site is not answered. Email only, which was not answered particularly swiftly. Products took a week to arrive despite quoting a 2-3 day delivery window. Items badly wrapped for transport, black plastic wrap used which is not recyclable. Shame as pricing is competitive.”

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Posted 3 years ago

“It was all fine but ultimately it was let down by the delivery driver failing to allow enough time for us to answer the door. This meant that we had to wait a further day & then make a separate journey to another village several miles away. The inconvenience we suffered was therefore caused by the driver`s impatience.”

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Posted 3 years ago

“Neither brilliant nor terrible”

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Posted 3 years ago

“Product I ordered turned out to be out of stock. They were still advertising in stock even after they discovered this. Emails were one line responses, phone lines were not accepting calls. Got a refund but very disappointed with the whole interaction.”

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Posted 3 years ago

“The product was as ordered and fit for purpose. However, I ordered on the basis of delivery in 5-7 days .... after 7 days of hearing nothing I chased and received a confirmation late that evening (technically into Day 8 after the order) that it was shipped and I would receive the item the next day. Given the lack of communication until I chased up, I get the strong impression that my order had been lost or forgotten until I took action.”

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Posted 3 years ago

“Goods as ordered but unfortunately had to chase order and weren't despatched for nearly two weeks.”

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Posted 3 years ago

“50mm box spanner was ok, but paid extra for 2-3 delivery and got it after 4th day”

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Posted 3 years ago

“Very slow delivery but good price.”

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Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,618 reviews