Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,266 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,266 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a fantastic company, I've bought several times from them. The only reason I haven't rated 5stars this time, is because of a delay in recieving my items. The delay hasn't been each time I've ordered from them, just this last one. If you are patient with your orders, then look no farther, as the communication is brilliant, as are the tools/parts they provide. Im happy as always with their service and I will definitely shop with them again.”

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Posted 12 hours ago

“I was a little worried when I first read the reviews, but I have to admit this company is great. The prices are the lowest around for most items. The only things I can fault are the lack of communication regarding delivery and the slightly longer delivery times (only a day or two), otherwise I would have given them 5 stars.”

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Posted 3 weeks ago

“A good company to deal with quickly delivered products.”

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Posted 1 month ago

“Great service great price great product”

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Posted 1 month ago

“The service was a bit slow getting to me, otherwise decent screws and screw bits. Only items I have bought up to now.”

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Posted 1 month ago

“Good value product from a supplier fairly local. After seven days, I had to chase the delivery but I received an apology & delivery the next day b”

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Posted 1 month ago

“Courier damaged 3 out of 4 of the order, couldnt be helped by powertools direct, just waiting for replacement order now”

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Posted 1 month ago

“Very easy process and deliverd on time but wen I resived my good ther wos one bolt mising on the grass hook”

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Posted 1 month ago

“Service and delivery was impressive and earlier than expected. The quality of the product is abysmal given the price (instructions poor and the lead hose leaks)”

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Posted 2 months ago

“Your service for ordering fine. Delivery rubbish. Still waiting for delivery, no card seen. Request for delivery to safe place by garage side door or behind bins. Said they tried & left a card. Probably left somewhere else not at the Requested place. Why ask for a safe place if they don't follow Request. Very upset about item not reaching my friend, as ment as a Birthday present.”

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Posted 3 months ago

“I did encounter some issues with the despatch and tracking information, i placed the order on the 26th of June and i rang the phone number a few times, and i did not get any person to speak to me, so i sent about four e mails over a period of about four or five days, still nothing, i had recived four e mails to confirm the order but i had no days or times or no courier detalis, so i approached trading standards for advice, and after coming off to trading standards (i had an email to give me a DX courier number reference) the phone i had an email from kirsty, she was apologic and kind, the next day the package arrive on the 7th of July from DX courier at about 1245pm approx, when i unpacked the package it was obvious that the packaging was good and it was packaged with care and love, the product once unwrapped, the items were all very new good condition, and the product quality was very good also, so at the start i had issues, but they did honour and fullfill the order, i would congratulate powertools for good prices for the utems and the condition of the products is very good and cared for, so the out come was good. I do wish you all well at powertools, and i hope that i can buy items with you in the future. This feedback is very honest.”

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Posted 3 months ago

“Great product ordered and good quality. Delivery was quite long from date of purchase to receiving goods. Waiting for item to arrive from supplier”

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Posted 3 months ago

“Easy to use website and quick delivery. Notifications of delivery a little scarce though?”

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Posted 3 months ago

“A very he3lpful and positive company but using Royal Mail for 'express deliveries' is perhaps dubious as Royal Mail don't seem to understand the concept. A 2nd class stamp would have been quicker than the express service I pade for.”

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Posted 3 months ago

“I purchased a Sealy Rechargeable Aluminium folding magnetic base pocket Torch. Very good quality and strong magnet. The three independant lights, each having two brightness levels, are very bright giving excellent view of the underside of a vehicle, engine bay, etc. This would have been a 5 star rating had the price been more competative...”

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Posted 5 months ago

“I am pleased by the prices for high quality goods. Goods were not delivered in the estimate given so that was a bit disappointing but not a disaster luckily. Power Tools Direct need to talk to FedEx 1) about tracking which was messed up. 2) both parcels packaging somewhat crushed, one parcel punctured but goods seem undamaged due to strenght of packaging rather than FedEx handling.”

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Posted 5 months ago

“More communication on delivery process and updates needed”

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Posted 5 months ago

“Should be quicker getting parts out that's all I can say that is bad , do that and the job is sorted .”

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Posted 5 months ago

“Too slow with delivery, but item very good as described”

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Posted 5 months ago

“We got the metal watering can today, it was well boxed up BUT it had a few chips on it and there was a slight dent on it.”

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Posted 5 months ago

Power Tools Direct is rated 4.5 based on 14,266 reviews