Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.54

4.5 Rating 13,715 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 2nd March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All ok, just a long time between order and dispatch”

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Posted 5 days ago

“Good service with prompt delivery, but initial advert from Google wad misleading ad stated Free Delivery then added Delivery charge when purchasing. This happened twice, so a bit dishonest. Still a good price though”

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Posted 1 week ago

“I placed an order with power tools direct on the 26th Jan and after a slow start chasing my order I read some of the reviews and started to think this was a scam company and I submitted a review stating this however my order did finally arrive and my product (Helly Hansen boots) are excellent. I apologise to PTD for the negative review and would definitely purchase from them in the near future .”

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Posted 2 weeks ago

“Good boots but delivery took a bit longer than expected”

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Posted 2 weeks ago

“First time I have rdered from this company... frame ledge and braced door ... Communication was good... the office contacted me to sort out delivery date but then it was changed by them and they thankfully let me know in good time.. the door was well wrapped delivery driver was lovely. The installer didn't express any problems othe than it was very knotty. All fitted and two coats of weathershield....”

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Posted 1 month ago

“Everything fine with purchase of goods but after that slow processing and delivery. Would use again though.”

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Posted 1 month ago

“Item smaller than anticipated. Had to wait long time for delivery.”

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Posted 1 month ago

“Saw the advert on the internet and the item was just what I wanted, a heavy duty soldering iron for heavier jobs. Ordered just after Christmas. Order arrived in good time and in good condition.”

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Posted 1 month ago

“Easy to order, have used before and always happy with delivery time. Excellent service!”

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Posted 2 months ago

“Well packaged bag.”

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Posted 2 months ago

“Very good service”

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Posted 2 months ago

“Service from your company was good and prompt. Service from your delivery provider was poor. Difficult to answer the questions regarding delivery as the item has yet to be delivered!”

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Posted 2 months ago

“My order was packaged satisfactorily and delivered in time.”

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Posted 2 months ago

“Very good prices, lots of products, Maybe because of time of year postage was delayed.”

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Posted 2 months ago

“A very good deal and comm7nication with customer services re delivery was excellent.”

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Posted 2 months ago

“great price and service via email was good, could not speak to someone on the phone was a bit frustrating, but once i realised the emails were in spam i could see what was going on.”

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Posted 3 months ago

“The prices from power tools direct are very very good but getting the items posted out to me seems to be a very slow process and i am still waiting for an order.”

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Posted 3 months ago

“Good tools at a good price. Finding and ordering is straightforward. Delivery could perhaps be a bit quicker.”