Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.52

4.5 Rating 13,974 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,974 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Sealy Rechargeable Aluminium folding magnetic base pocket Torch. Very good quality and strong magnet. The three independant lights, each having two brightness levels, are very bright giving excellent view of the underside of a vehicle, engine bay, etc. This would have been a 5 star rating had the price been more competative...”

Helpful Report

Posted 2 weeks ago

“I am pleased by the prices for high quality goods. Goods were not delivered in the estimate given so that was a bit disappointing but not a disaster luckily. Power Tools Direct need to talk to FedEx 1) about tracking which was messed up. 2) both parcels packaging somewhat crushed, one parcel punctured but goods seem undamaged due to strenght of packaging rather than FedEx handling.”

Helpful Report

Posted 3 weeks ago

“More communication on delivery process and updates needed”

Helpful Report

Posted 3 weeks ago

“Should be quicker getting parts out that's all I can say that is bad , do that and the job is sorted .”

Helpful Report

Posted 3 weeks ago

“Too slow with delivery, but item very good as described”

Helpful Report

Posted 3 weeks ago

“We got the metal watering can today, it was well boxed up BUT it had a few chips on it and there was a slight dent on it.”

Helpful Report

Posted 1 month ago

“got my delivery on time w3ell packeged the correct paint i ordered an the delivery driver was very pleasant”

Helpful Report

Posted 1 month ago

“I confidently made my order from Powertools Direct, but then a while later I couldn't find any confirmation email. I was unsure if I had deleted it by mistake (as I had ordered lots of things from different places). I then read the reviews of Powertools direct and got very concerned. After my initial panic I realised that most people who were unhappy, were concerned about communication and extended delivery times. I decided to put my faith in Power Tools Direct and leave them to there work without hassling them. They sent out my items as expected, missing the promised 3 day delivery, but my parcel arrived safely after about 9 days. All items were not only in very good condition, but they were of the expected quality I was hoping for based on the information on the website. I would use Powertools Direct again if I needed to. I think they need to put some energy into communication and give people a clearer expectation of delivery times. With those measures in place they would be extremely competitive.”

Helpful Report

Posted 1 month ago

“Some delay in recieving the goods, but goods were as described”

Helpful Report

Posted 1 month ago

“After a short hiccup I received my order relatively quick, so no complaints from me”

Helpful Report

Posted 1 month ago

“Very good company to order from keep you informed about ur product”

Helpful Report

Posted 1 month ago

“I was pleased with your service but I do wonder if your systems have been hacked. The morning I was expecting the delivery I received a text from a courier saying they had been unable to deliver my package. Half way through responding I realised it was a scam. I very rarely purchase over the internet and so do not receive deliveries very often. I hadn't had one of these delivery text scams for over a year so to get one on the morning I was expecting a delivery seemed too much of a coincidence.”

Helpful Report

Posted 2 months ago

“Took a while to arrive but all good once received.”

Helpful Report

Posted 2 months ago

“great prices ,but the delivery time could be better ,,had to wait 6 days for a few boxes of screws ..other wise quite happy ,”

Helpful Report

Posted 2 months ago

“Good service”

Helpful Report

Posted 2 months ago

“Item received well packaged. Perhaps postage could have been a little quicker, otherwise service was fine.”

Helpful Report

Posted 2 months ago

“xxxxxxxxxxx”

Helpful Report

Posted 2 months ago

“WELL PACKAGED, ACCURATE DESCRIPTION OF ITEM. THANK YOU.”

Helpful Report

Posted 2 months ago

“Quick delivery, well wrapped ( difficult shape, so can't of been easy) , great price, have saved this seller for future purposes, as I don't have alot of worktop space in my garage, having a permanent vice bolted down would of got in the way, plus where the holes would of gone through the worktop ,once I removed the vice , would of had to find some sort of plug, with this clamp down vice, solved all my problems, study built and easy to use”

Helpful Report

Posted 2 months ago

“All ok, just a long time between order and dispatch”

Helpful Report

Posted 3 months ago

Power Tools Direct is rated 4.5 based on 13,974 reviews