Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,329 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,329 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reliable company to deal with. Quick delivery via Royal Mail. After-sales assistance is prompt and helpful, although via e-mail. I was unable to speak directly on the phone with a technical adviser, which I always prefer, since a quick conversation with an expert can ofter resolve an apparently complex problem with minimum delay or fuss (hence my 4-star rating, which otherwise would have been 5-star). Power Tools Direct have a very good range of brands and products (in this case a Sealey grease gun). Should the need arise in future, I would have no hesitation in buying from them again. James Smith-Ross”

Helpful Report

Posted 3 days ago

“Good choice of tools, reasonable priced, will use them again.”

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Posted 1 week ago

“All was well have been looking for this part for ages but power tools came to the rescue thanks.”

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Posted 2 weeks ago

“The items I bought 5 stars, sadly let down by a slow delivery, contacted customer services who solved my problem so would use again.”

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Posted 3 weeks ago

“100% awarded for customer services. 100% awarded for price. 50% for delivery, which was early but sadly poor packaging led to items inside being broken. Bubble wrap would have most likely prevented the damage but also better treatment of the parcel by the courier company would have also helped. My issue was very quickly resolved, so this gives me faith for further purchases.”

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Posted 4 weeks ago

“the shipping cost was above average / more expensive but the Order arrived ok and the product seems of good quality as advertised, so all good”

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Posted 1 month ago

“Item as described . Postal service poor .”

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Posted 1 month ago

“Delivery went very smoothly and if you could feedback to Palletways that the delivery man was excellent at getting the item in the garage. As for Sealy’s instructions they are not at all clear and what should have taken an hour or two took 4 hours to complete. Overall very happy with Power Tools Direct.”

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Posted 2 months ago

“Easy to order. Good service”

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Posted 2 months ago

“Quick and easy to order. Quick shipment and delivery. Thank you.”

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Posted 2 months ago

“Good website but thought I'd ordered a smaller plunger than the one that arrived”

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Posted 3 months ago

“Received my order today exactly what I was looking for at a great price. I paid £10.95 for express delivery which took 5 working days. Never the less, easy to use web site and good service I would highly recommend Power Tools Direct and would use them again.”

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Posted 3 months ago

“I purchased a generator going to 13days no delivery no update or tracking number. I wonder if this business is genuine. Generator that valued at 805.00”

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Posted 5 months ago

“First time using power tools direct, l saw the price of the generator, good price just waiting for delivery”

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Posted 5 months ago

“A wide range of products available, but delivered outside of the time stated. Still will be back. 🏆⭐🎖️🌟”

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Posted 7 months ago

“Great delivery service and a good price”

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Posted 7 months ago

“Tool was great but delivery wasn't next day !!”

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Posted 8 months ago

“A good selection of tools. We ordered a dust extractor which some of the site search functions fid not find. It was delivered promptly.”

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Posted 8 months ago

“Good seletion of products, well packaged but delivery was slow.”

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Posted 9 months ago

“No problem with ordering delivery was fine,the only problem was the packaging was not any good when it arrived paint tins dinted both lids had sprung pair leaking. I did email the company to let them know bur no reply.”

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Posted 10 months ago

Power Tools Direct is rated 4.6 based on 13,329 reviews