Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,450 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,450 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value product, the only slight issue I had was the time it took from order to delivery, almost 1 full week despite paying £7 for delivery. Other than this, no problems at all, the charger works really well and was priced better than anyone else.”

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Posted 5 days ago

“Pleased with quality and value, took six days to receive.”

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Posted 1 week ago

“My order took a little more time to come then I thought it would, but once received it was all good. Everything was correct.”

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Posted 1 week ago

“Good product, delivery took a while but overall very good.”

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Posted 3 weeks ago

“Everything worked well. Easy to order. ifo on the delivery was good. Delivery on the day stated. It was lucky I was in as there was no option to specify for the parcel to be left in a pre determined place.”

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Posted 3 weeks ago

“Very easy to deal with. I emailed with a query over a date for delivery. Got back to me straight away with confirmation. No issues at all.”

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Posted 1 month ago

“Great quality garden fork at a good price. Very well packaged to protect item and couriers. Slightly slower dispatch than expected, but only by a couple of days. Arrived in undamaged condition.”

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Posted 1 month ago

“it took a while for my small order to be processed but when it was done the delivery was pretty quick and efficient”

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Posted 1 month ago

“Good tools at a reasonable cost”

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Posted 1 month ago

“Product delivered one day earlier than expected; psychologically positive game play! Got what I wanted Usability of website gave some quarms about legitimacy of website Receipt of goods settled the calms No I can’t explain why the degree of uncertainty. Will become included in my personal list of go to websites”

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Posted 2 months ago

“Good prices & one of the few stocking the stone colour trowel mastic I needed for blonde sandstone. A close match obtained too. Very good response from customer services, adding confidence. It would be useful if the delivery estimate at the order point, transferred to the email confirmation, as it left me trying to remember what date to expected delivery.”

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Posted 2 months ago

“Order recieved quickly as per my requirements”

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Posted 2 months ago

“Good range of prducts at decent prices”

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Posted 3 months ago

“great service”

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Posted 3 months ago

“Reliable company to deal with. Quick delivery via Royal Mail. After-sales assistance is prompt and helpful, although via e-mail. I was unable to speak directly on the phone with a technical adviser, which I always prefer, since a quick conversation with an expert can ofter resolve an apparently complex problem with minimum delay or fuss (hence my 4-star rating, which otherwise would have been 5-star). Power Tools Direct have a very good range of brands and products (in this case a Sealey grease gun). Should the need arise in future, I would have no hesitation in buying from them again. James Smith-Ross”

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Posted 3 months ago

“Good choice of tools, reasonable priced, will use them again.”

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Posted 3 months ago

“All was well have been looking for this part for ages but power tools came to the rescue thanks.”

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Posted 3 months ago

“The items I bought 5 stars, sadly let down by a slow delivery, contacted customer services who solved my problem so would use again.”

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Posted 4 months ago

“100% awarded for customer services. 100% awarded for price. 50% for delivery, which was early but sadly poor packaging led to items inside being broken. Bubble wrap would have most likely prevented the damage but also better treatment of the parcel by the courier company would have also helped. My issue was very quickly resolved, so this gives me faith for further purchases.”

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Posted 4 months ago

“the shipping cost was above average / more expensive but the Order arrived ok and the product seems of good quality as advertised, so all good”

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Posted 4 months ago

Power Tools Direct is rated 4.6 based on 13,450 reviews