Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,406 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it took a while for my small order to be processed but when it was done the delivery was pretty quick and efficient”

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Posted 1 week ago

“Good tools at a reasonable cost”

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Posted 1 week ago

“Product delivered one day earlier than expected; psychologically positive game play! Got what I wanted Usability of website gave some quarms about legitimacy of website Receipt of goods settled the calms No I can’t explain why the degree of uncertainty. Will become included in my personal list of go to websites”

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Posted 2 weeks ago

“Good prices & one of the few stocking the stone colour trowel mastic I needed for blonde sandstone. A close match obtained too. Very good response from customer services, adding confidence. It would be useful if the delivery estimate at the order point, transferred to the email confirmation, as it left me trying to remember what date to expected delivery.”

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Posted 2 weeks ago

“Order recieved quickly as per my requirements”

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Posted 1 month ago

“Good range of prducts at decent prices”

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Posted 1 month ago

“great service”

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Posted 1 month ago

“Reliable company to deal with. Quick delivery via Royal Mail. After-sales assistance is prompt and helpful, although via e-mail. I was unable to speak directly on the phone with a technical adviser, which I always prefer, since a quick conversation with an expert can ofter resolve an apparently complex problem with minimum delay or fuss (hence my 4-star rating, which otherwise would have been 5-star). Power Tools Direct have a very good range of brands and products (in this case a Sealey grease gun). Should the need arise in future, I would have no hesitation in buying from them again. James Smith-Ross”

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Posted 1 month ago

“Good choice of tools, reasonable priced, will use them again.”

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Posted 2 months ago

“All was well have been looking for this part for ages but power tools came to the rescue thanks.”

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Posted 2 months ago

“The items I bought 5 stars, sadly let down by a slow delivery, contacted customer services who solved my problem so would use again.”

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Posted 2 months ago

“100% awarded for customer services. 100% awarded for price. 50% for delivery, which was early but sadly poor packaging led to items inside being broken. Bubble wrap would have most likely prevented the damage but also better treatment of the parcel by the courier company would have also helped. My issue was very quickly resolved, so this gives me faith for further purchases.”

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Posted 2 months ago

“the shipping cost was above average / more expensive but the Order arrived ok and the product seems of good quality as advertised, so all good”

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Posted 3 months ago

“Item as described . Postal service poor .”

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Posted 3 months ago

“Delivery went very smoothly and if you could feedback to Palletways that the delivery man was excellent at getting the item in the garage. As for Sealy’s instructions they are not at all clear and what should have taken an hour or two took 4 hours to complete. Overall very happy with Power Tools Direct.”

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Posted 4 months ago

“Easy to order. Good service”

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Posted 4 months ago

“Quick and easy to order. Quick shipment and delivery. Thank you.”

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Posted 4 months ago

“Good website but thought I'd ordered a smaller plunger than the one that arrived”

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Posted 4 months ago

“Received my order today exactly what I was looking for at a great price. I paid £10.95 for express delivery which took 5 working days. Never the less, easy to use web site and good service I would highly recommend Power Tools Direct and would use them again.”

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Posted 5 months ago

“I purchased a generator going to 13days no delivery no update or tracking number. I wonder if this business is genuine. Generator that valued at 805.00”

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Posted 6 months ago

Power Tools Direct is rated 4.6 based on 13,406 reviews