Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,331 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,331 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the item I ordered was out of stock but a refund was made quickly. Would use this company again”

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Posted 1 year ago

“Service from PTD was great, shame about FedEx contracting out to couriers who don't know what 'this way up' means. Not what you expect when you pay for delivery”

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Posted 1 year ago

“Service was Ok, if a little slow ... bur postage was free ... my fault that I ordered the wrong size motor brushes.”

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Posted 1 year ago

“First class service,good quality paint thanks.”

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Posted 1 year ago

“Good service!”

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Posted 1 year ago

“As described; well-packed; on time.”

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Posted 1 year ago

“Order process and delivery as it should be.”

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Posted 1 year ago

“Delivery could and should be better. Stevie Wonder the DHL driver delivered my parcel to the wrong address but I received it in the end. As for the hedge trimmer - i am very pleased with it. Hardly weighs anything and does the job.”

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Posted 2 years ago

“Power tools direct were fine but were let down by the courier ( Fedex) they used who neither performed to contract ( next working day) nor were able / willing to give meaningful updates after a non delivery”

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Posted 2 years ago

“Good delivery and we'll packaged.”

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Posted 2 years ago

“Communication was great, delivery was quick and the machine was packaged securely with no damage or issues. Good company to deal with and price was competitive. Only negative aspect was an offer of 5% discount came through after I had purchased the item and after I emailed them asking for the discount I got no response.”

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Posted 2 years ago

“Good price good service”

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Posted 2 years ago

“Great priced, dispatched the next day and delivered the following day. Great service, only jiggle was one pot of pain the lid cracked (intransit) and we lost a small amount of paint. But given we ordered 20Ltrs 100mls loss isn’t much so didn’t complain as I could clearly see it was packed well and transporting them that distance I would expect some minor issue. I’d happily use them again and would highly recommend them.”

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Posted 2 years ago

“Good product. Delivered promptly.”

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Posted 2 years ago

“Good firm. Efficient and fast on delivery with a reliable delivery postal service”

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Posted 2 years ago

“One of the few places that had the joist hanger in the size I needed, good website, smooth checkout experience, and delivery was very fast, and made my weekend easier as a result!”

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Posted 2 years ago

“No issues, product excellent and delivery time as requested”

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Posted 2 years ago

“Good item, good price.”

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Posted 2 years ago

“The packaging was not strong enough, the bag used was completely open at one end when it arrived, fortunately the two wad punches were still in the packet, but they could easily have fallen out of the plastic packet.”

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Posted 2 years ago

“Good service & delivery.”

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Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,331 reviews