Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.59

4.6 Rating 12,829 Reviews

95 %

of reviewers recommend Power Tools Direct

4.6

Based on 12,829 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 5th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some problems but overall very good”

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Posted 7 months ago

“Easy to order and PTD had what I wanted in stock, unlike a lot of local suppliers. Competitively priced too. So a big plus there. I prefer to have goods delivered to a local pick up point if possible rather than my house which unfortunately is not possible with Royal Mail. Their predicted delivery days are also very unreliable. So, an alternative courier option would be good.”

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Posted 7 months ago

“The box arrived without any outer wrapping and had been re-sealed in transit. Some of the small bits were missing and it was a pretty frustrating couple of hours trying to figure out what was missing as they don't give you a parts list! However after a couple of e-mails to Power Tools Direct they gave me a full refund so that was pretty good service. Things will go wrong, and when they do, it's how the thing is dealt with that's important.”

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Posted 7 months ago

“My order arrived sooner than I expected and the parcel contained the right products. Well done! However, some of the spray bottles were leaking as they were packed laid down instead of standing up. I know it is not easy to have the right packaging for everything. I can't rate 5 stars because of the leak (it could be due to the transportation as well) but I will definitely order again with Power Tools Direct. Thank you.”

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Posted 7 months ago

“Good delivery.service Thanks”

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Posted 8 months ago

“No problems, good service and prompt delivery.”

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Posted 8 months ago

“Delivered as ordered and on time”

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Posted 8 months ago

“item was great.”

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Posted 8 months ago

“Excellent response re-delivery time and fair pricing”

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Posted 8 months ago

“Quick dispatch but the item arrived before we could track it.”

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Posted 9 months ago

“as described”

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Posted 9 months ago

“Good service”

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Posted 9 months ago

“Service was fine though erection information was limited. We expected a line that you could wind up”

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Posted 9 months ago

“Unfortunately the item I ordered was out of stock but a refund was made quickly. Would use this company again”

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Posted 9 months ago

“Service from PTD was great, shame about FedEx contracting out to couriers who don't know what 'this way up' means. Not what you expect when you pay for delivery”