Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,330 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problem with ordering delivery was fine,the only problem was the packaging was not any good when it arrived paint tins dinted both lids had sprung pair leaking. I did email the company to let them know bur no reply.”

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Posted 10 months ago

“One bottle in a pack of five did not have the top secured tightlyresulting in a slight leek. Other wise a great service, thank you.”

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Posted 10 months ago

“Delivered promptly. Good value.”

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Posted 10 months ago

“Ì wish to order satin varnish but I don't want it express delivery, how do I select the cheapest delivery?”

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Posted 11 months ago

“Very easy transaction. Good communication from the vendor and quick dispatch and timely delivery. Postage costs are reasonable. Happy overall”

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Posted 11 months ago

“Great online service very disappointed not delivered to my address when I paid for this had to collect from pick up point.”

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Posted 11 months ago

“We ordered a Clarke garden seive and paid extra for a quick delivery. The seive is very good , however it was nealy a week before we received it! From the trcking information it looks as if it was several days before it was even despatched.”

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Posted 1 year ago

“Great service delivery was on time .”

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Posted 1 year ago

“I was looking for a Clarke Tools wire wheel for a bench grinder. PTD 's website listed one but showed a photo of a cheap non-descript one which would not have fit the Clarke 6 inch grinder. I emailed PTD asking which wheel they are actually selling. After some initial denials they stated that the photo was of the wrong item and replaced it with a pic of a Clarke wheel. I then had no hesitation in buying one. Although the website was very misleading, I believe that the company is pretty good and would recommend them because: 1) they did actually respond to my question, 2) they swiftly corrected the error and 3) they supplied the correct item within 2 days at a competetive price”

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Posted 1 year ago

“Weighs a bit but thats what you want. Timely service too.”

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Posted 1 year ago

“Pleased with service”

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Posted 1 year ago

“Ordering and updates great. Only one criticism, lost some of the liquid out of the bottles, whilst in transit. Need to seal the tops better. Otherwise great product”

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Posted 1 year ago

“My 1st experience so holding a star back 🤣”

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Posted 1 year ago

“Delivered what I wanted on time”

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Posted 1 year ago

“Overall, very good. Order was not in stock and this was not relayed until I got in touch via email. However, the agent was swift in finding out what the issue was and giving me options. Within days my order was then delivered.”

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Posted 1 year ago

“got goods after wait but worth wait”

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Posted 1 year ago

“Good communication, product arrived as ordered and in the specified time frame. Item was not packaged that well being only partially wrapped in black plastic top and bottom. Nevertheless the item arrived in good condition via DHL.”

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Posted 1 year ago

“The website was easy to use, always a help with making a purchase. The products are at a nice price and whenever I've had to speak with the staff they are polite, easy to do business with.”

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Posted 1 year ago

“Sales disappointing , no contact by phone Email only Customer service dept very good to react Promptly especially Andrew Would use again”

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Posted 1 year ago

“Paid extra for speedy delivery but still took normal time and it said with courier and it came with royal mail but product was fine .”

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Posted 1 year ago

Power Tools Direct is rated 4.6 based on 13,330 reviews