Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,266 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,266 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“got my delivery on time w3ell packeged the correct paint i ordered an the delivery driver was very pleasant”

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Posted 5 months ago

“I confidently made my order from Powertools Direct, but then a while later I couldn't find any confirmation email. I was unsure if I had deleted it by mistake (as I had ordered lots of things from different places). I then read the reviews of Powertools direct and got very concerned. After my initial panic I realised that most people who were unhappy, were concerned about communication and extended delivery times. I decided to put my faith in Power Tools Direct and leave them to there work without hassling them. They sent out my items as expected, missing the promised 3 day delivery, but my parcel arrived safely after about 9 days. All items were not only in very good condition, but they were of the expected quality I was hoping for based on the information on the website. I would use Powertools Direct again if I needed to. I think they need to put some energy into communication and give people a clearer expectation of delivery times. With those measures in place they would be extremely competitive.”

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Posted 5 months ago

“Some delay in recieving the goods, but goods were as described”

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Posted 6 months ago

“After a short hiccup I received my order relatively quick, so no complaints from me”

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Posted 6 months ago

“Very good company to order from keep you informed about ur product”

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Posted 6 months ago

“I was pleased with your service but I do wonder if your systems have been hacked. The morning I was expecting the delivery I received a text from a courier saying they had been unable to deliver my package. Half way through responding I realised it was a scam. I very rarely purchase over the internet and so do not receive deliveries very often. I hadn't had one of these delivery text scams for over a year so to get one on the morning I was expecting a delivery seemed too much of a coincidence.”

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Posted 6 months ago

“Took a while to arrive but all good once received.”

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Posted 6 months ago

“great prices ,but the delivery time could be better ,,had to wait 6 days for a few boxes of screws ..other wise quite happy ,”

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Posted 6 months ago

“Good service”

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Posted 6 months ago

“Item received well packaged. Perhaps postage could have been a little quicker, otherwise service was fine.”

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Posted 6 months ago

“xxxxxxxxxxx”

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Posted 6 months ago

“WELL PACKAGED, ACCURATE DESCRIPTION OF ITEM. THANK YOU.”

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Posted 7 months ago

“Quick delivery, well wrapped ( difficult shape, so can't of been easy) , great price, have saved this seller for future purposes, as I don't have alot of worktop space in my garage, having a permanent vice bolted down would of got in the way, plus where the holes would of gone through the worktop ,once I removed the vice , would of had to find some sort of plug, with this clamp down vice, solved all my problems, study built and easy to use”

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Posted 7 months ago

“All ok, just a long time between order and dispatch”

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Posted 7 months ago

“Good service with prompt delivery, but initial advert from Google wad misleading ad stated Free Delivery then added Delivery charge when purchasing. This happened twice, so a bit dishonest. Still a good price though”

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Posted 7 months ago

“I placed an order with power tools direct on the 26th Jan and after a slow start chasing my order I read some of the reviews and started to think this was a scam company and I submitted a review stating this however my order did finally arrive and my product (Helly Hansen boots) are excellent. I apologise to PTD for the negative review and would definitely purchase from them in the near future .”

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Posted 8 months ago

“Good boots but delivery took a bit longer than expected”

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Posted 8 months ago

“First time I have rdered from this company... frame ledge and braced door ... Communication was good... the office contacted me to sort out delivery date but then it was changed by them and they thankfully let me know in good time.. the door was well wrapped delivery driver was lovely. The installer didn't express any problems othe than it was very knotty. All fitted and two coats of weathershield....”

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Posted 8 months ago

“Everything fine with purchase of goods but after that slow processing and delivery. Would use again though.”

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Posted 8 months ago

“Item smaller than anticipated. Had to wait long time for delivery.”

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Posted 9 months ago

Power Tools Direct is rated 4.5 based on 14,266 reviews