Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,259 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,259 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order and PTD had what I wanted in stock, unlike a lot of local suppliers. Competitively priced too. So a big plus there. I prefer to have goods delivered to a local pick up point if possible rather than my house which unfortunately is not possible with Royal Mail. Their predicted delivery days are also very unreliable. So, an alternative courier option would be good.”

Helpful Report

Posted 1 year ago

“The box arrived without any outer wrapping and had been re-sealed in transit. Some of the small bits were missing and it was a pretty frustrating couple of hours trying to figure out what was missing as they don't give you a parts list! However after a couple of e-mails to Power Tools Direct they gave me a full refund so that was pretty good service. Things will go wrong, and when they do, it's how the thing is dealt with that's important.”

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Posted 1 year ago

“My order arrived sooner than I expected and the parcel contained the right products. Well done! However, some of the spray bottles were leaking as they were packed laid down instead of standing up. I know it is not easy to have the right packaging for everything. I can't rate 5 stars because of the leak (it could be due to the transportation as well) but I will definitely order again with Power Tools Direct. Thank you.”

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Posted 1 year ago

“Good delivery.service Thanks”

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Posted 1 year ago

“No problems, good service and prompt delivery.”

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Posted 1 year ago

“Delivered as ordered and on time”

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Posted 1 year ago

“item was great.”

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Posted 1 year ago

“Excellent response re-delivery time and fair pricing”

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Posted 1 year ago

“Quick dispatch but the item arrived before we could track it.”

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Posted 1 year ago

“as described”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Service was fine though erection information was limited. We expected a line that you could wind up”

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Posted 1 year ago

“Unfortunately the item I ordered was out of stock but a refund was made quickly. Would use this company again”

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Posted 1 year ago

“Service from PTD was great, shame about FedEx contracting out to couriers who don't know what 'this way up' means. Not what you expect when you pay for delivery”

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Posted 1 year ago

“Service was Ok, if a little slow ... bur postage was free ... my fault that I ordered the wrong size motor brushes.”

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Posted 1 year ago

“First class service,good quality paint thanks.”

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Posted 1 year ago

“Good service!”

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Posted 1 year ago

“As described; well-packed; on time.”

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Posted 1 year ago

“Order process and delivery as it should be.”

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Posted 1 year ago

“Delivery could and should be better. Stevie Wonder the DHL driver delivered my parcel to the wrong address but I received it in the end. As for the hedge trimmer - i am very pleased with it. Hardly weighs anything and does the job.”

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Posted 1 year ago

Power Tools Direct is rated 4.6 based on 13,259 reviews