Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.52

4.5 Rating 13,974 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,974 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed my order with express delivery, after enquiring where my delivery was 5 working days later instead of a refund for postage at the least they just cancelled my order with no email to even explain why. Poor service and won’t use again.”

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Posted 10 hours ago

“#AVOID THIS COMPANY AND IT’S PRODUCTS# I bought 5 bull dog manure forks from you and when they arrived they were not the same as the ones advertised. They were I believe substandard cheap imitation fakes. My previous ones were supplied by bull dog direct and they have been great. The worst thing about my experience with you was that when I tried calling or emailing no one EVER answered the phone or replied to my emails. Needless to say I won’t be using you again for my tools.”

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Posted 12 hours ago

“Poor delivery times”

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Posted 12 hours ago

“They use DX for delivery . A Google search in them tells you all the issues. Failed delivery twice and false claim that they tried to deliver. Go elsewhere to someone who uses FedEx or similar.”

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Posted 13 hours ago

“Dreadful customer service, phones are unmanned and there is a complete lack of communication. I placed an order based on the delivery window shown online and upgraded the delivery option to get it quicker. I had no communication from the company, after multiple emails (a day after the delivery was due) and multiple calls (all unanswered) I was finally informed they don't even have the item in stock and have no date of this arriving! I will never purchase from here again.”

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Posted 1 day ago

“No customer service”

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Posted 2 days ago

“Bought a product from Power Tools Direct via eBay UK. The sales item said "In stock" with delivery in 3-5 days. After 11 days had passed the order was cancelled by the seller. No communication. Only found out cancellation by logging in to my eBay account. One positive - this purchase was fully refunded.”

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Posted 3 days ago

“DO NOT BUY FROM THIS COMPANY. This is the worst customer service I have ever had from an online company. The item I ordered was quoted as in stock on the 12th May, paid extra for express delivery. Obviously not in stock, which can happen, but no contact whatsoever from the company. They do not reply to contact forms or email, the telephone number provided is not manned and they do not respond to messages left. I asked them to cancel my order and process a refund if the item was not available over a week ago. Today I get an email with a Credit Memo, no explanation no mention of a refund. I will obviously pursue this to get a chargeback.”

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Posted 3 days ago

“No delivery cannot find us”

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Posted 5 days ago

“Terrible customer service! I have been trying to contact them about my order which I placed two weeks ago, I have not received the order and not heard anything back! Would not recommend!”

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Posted 6 days ago

“I placed my first and last order on 7th May with express delivery and have just filed for a refund via PayPal after waiting despatch details for 3 weeks with no updates or replies.”

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Posted 1 week ago

“I've made an order 2 weeks ago and waiting patiently. No updates since then. Definitely scammers”

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Posted 1 week ago

“Ordered 6 items on the19/5/2026 to be delivered 20-21 /5/2026 all for a draper wet/dry,shampoo vacumme filters etc On the 26/5/2026 I was informed by PayPal I was getting a refund of £14.78, the original cost was £31.48 None of these items have been delivered i suspect never posted the refund is an insult As there is no answer on phone just a automated answer to wich nobody replies same as email sent on the 19/5/2026 asking for confirmation of order iam at an ends on what to do Questions below I've noticed have notation for never sent,no delivery courier used and delivery never made”

Helpful Report

Posted 1 week ago

“Three days it took your delivery company to drop off my order. Two wasted days of waiting in. No explanation from them and no response to my questions sent to them.”

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Posted 1 week ago

“Supposed to be fast service for price paid for delivery. What a F---ing joke NO UPDATES NO TRACKING HOW LONG IS IT GOING TO TAKE??????????”

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Posted 1 week ago

“Ordered two of the product, only received one. No delivery note included. I emailed immediately and left it for a week because the automated message stated they were receiving a high volume of messages. No response. Now I'm out of pocket. Very unhappy.”

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Posted 1 week ago

“It was advertised as free delivery and it was not. I have the screenshot.”

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Posted 1 week ago

“Not very good dilivery service. Wont bother ordering from them again.”

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Posted 1 week ago

“I am waiting for my order for 12 days already and it didn't come, wrote to support few days ago - no answer. Very disappointing.”

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Posted 1 week ago

“I haven't received my order after 10 days. Ive emailed several times and rang with no reply.. Terrible company. Id like my order or a refund”

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Posted 2 weeks ago

Power Tools Direct is rated 4.5 based on 13,974 reviews