Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,406 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite showing as having stock on their website I had to email chasing the order just to be told it's on back order. Delaying the project.”

Helpful Report

Posted 7 hours ago

“Terrible customer service. No update on my order until I enquired and then told they didn’t know when I would receive it!”

Helpful Report

Posted 1 day ago

“I paid extra to have an express delivery and I am still waiting after a week. Apparently the delivery company can’t find our house. No one else has any trouble.”

Helpful Report

Posted 3 days ago

“Ordered on 11/08/25 — it’s now 19/08/25 and I’m still waiting for my items. What really frustrates me is that everything I ordered was listed as “in stock” at the time. That’s completely misleading and unacceptable. If items aren’t actually available, don’t show them as in stock. Really disappointed with this experience.”

Helpful Report

Posted 1 week ago

“Delivery never turned up. No one to talk to. Left a message, did not get a call back. Total time wasters.”

Helpful Report

Posted 1 week ago

“They were late with the delivery and didn't give me any update to know what was happening and when I decided and told them that I was canceling the order they delivered it to me even though I asked them repeatedly not to send me the order. They did it on purpose so they wouldn't make a refund. After they sent the delivery they told me to send it back at my own expense because that's their policy”

Helpful Report

Posted 3 weeks ago

“Ordered product a week ago, no correspondence or delivery, now been told it’s been delivered to wrong address”

Helpful Report

Posted 1 month ago

“Until chased after expected delivery there was no communication parts would be late. Then no communication as to when parts would arrive.”

Helpful Report

Posted 1 month ago

“The wrong fan was sent out on picture it was Clarke air tower fan they sent floor Clarke air”

Helpful Report

Posted 1 month ago

“Abject Failure to provide service I ordered a tool that was listed as in stock. The item was not in stock. I was only informed of this after chasing up the order a week after placing it and hearing nothing after the order confirmation. They have now cancelled the order with little to no effective communication. This has been a 2 week ordeal. I am without the tool ordered, and the job I got it for is still not done. Power Tools Direct have failed to communicate proactively throughout this whole process and have had to be repeatedly prompted for effective communication. Their website is a joke of a user experience, lacking any relevant detail in the web portal pertaining to orders (I simply get 1 word "pending" or "closed" messages with NO additional context). Do not waste your time with this company.”

Helpful Report

Posted 1 month ago

“Still not received parcel which was due Friday 11th July got ring doorbell checked history was definitely not delivered”

Helpful Report

Posted 1 month ago

“Ordered item for my toilet on 30/06/25. As of 09/07/25 have not received it or heard anything from the company about what is going on. Not very good.”

Helpful Report

Posted 1 month ago

“NOT EASY TO GET HOLD OF 4/5 FOR DEL”

Helpful Report

Posted 2 months ago

“Ordered and paid showed in stock. Received an e mail 3 days later, sorry we can't send you your order due to no stock. I checked on line again and was still showing in stock! Sorry won't order from here again. Refund sent.”

Helpful Report

Posted 2 months ago

“terrible service misleading delivery times, read trustpilot review before placing order”

Helpful Report

Posted 2 months ago

“Incorrect delivery information”

Helpful Report

Posted 2 months ago

“Purchased 4 x 2.5l Paint 21/05 over the internet, order was accepted and money taken, only to receive several days 27/05 later that you could not supply. I would of thought that you could of offered me an alternative brand ???. Money still not been returned. So poor service all round”

Helpful Report

Posted 2 months ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

Helpful Report

Posted 3 months ago

“Previous dealings have been excellent, even exemplary. This time ordered, with additional fee for expedited delivery, but the order wasn't even processed until after the stated delivery date, and a week later still not arrived. The last purchase I will be making unfortunately!”

Helpful Report

Posted 3 months ago

“Money was taken as payment with delivery promised and advertised to arrive by the 8/9th June which is why I bought from this company so we could fit the deck at the weekend. I waited in deliberately on both days to receive the product. At 4pm on Friday I chased this and the lady (Gosia) promised she’d get back straight away to me with news about the product’s whereabouts. No apology or sense of urgency. She didn’t bother! On Monday morning I had to chase again and she seemed v relaxed about the issue and not particularly interested at all. Eventually, after me chasing things up and wasting time, it arrived. Product hasn’t been opened yet so can’t comment but customer service was extremely poor.”

Helpful Report

Posted 3 months ago

Power Tools Direct is rated 4.6 based on 13,406 reviews