Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,257 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,257 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returned a faulty paint spraying unit 2 weeks ago and had nothing but a very hard time trying to get a refund. Their attitude was extremely poor from the initial call and the blame came like a shower of bullets from the obnoxious customer service agent. We normally use ITS when purchasing tools for our team and this experience will ensure that continues. Still awaiting any news on refund btw......”

Helpful Report

Posted 11 hours ago

“Placed an order and paid on 15th got no update until i emailed them asking a week later on 22nd. Recieved notification on 24th they cant supply the majority of the order as no stock even though their website says item in stock and delivery would be within 3 days. Do not use”

Helpful Report

Posted 1 week ago

“Product was never received. Would never order from this company again due to the delivery charge and the failure to do such thing. No option on the chosen delivery companies site to find your delivery when not delivered. Poor all round.”

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Posted 1 week ago

“Would not recommend Drop shipped no stock Customer service is terrible”

Helpful Report

Posted 1 week ago

“I ordered a 44mm punch wad, 19mm punch came. Tried calling all day, no answer. Drove to their depot, told me they didn't have the correct item there and would have to replace it next week. No apology or customer care. Dreadful; avoid if you care about receiving the correct item on time with good resolution if it goes wrong.”

Helpful Report

Posted 1 week ago

“Everything from communication to delivery. Order was placed Monday evening so you had it at start of business Tuesday. it took 3 days to pick and you finally shipped it on the day it was due for delivery. Sales team response (Gosia) was apathetic even when she could be bothered to reply. it ended with, your wont get your goods in time, bad luck...and then left for the easter break. it goes without saying. I will not be using you again and certainly will not recommend. Goods if they ever get here will be returned for refund. I suspect the returns and refund will be as painful as the sale and delivery. :-(”

Helpful Report

Posted 2 weeks ago

“Still waiting for my goods. Chased however no confirmed delivery date advised”

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Posted 2 weeks ago

“Goods not arrived”

Helpful Report

Posted 3 weeks ago

“Placed an order 10 days ago. Unable to get hold of customer services, No dispatch information. No update, No idea when or if i will be getting the order. Have had a number of promotional emails which is even more annoying. Would not recommend.”

Helpful Report

Posted 1 month ago

“Shocking delivery. Over 7 days no confirmation email no reply from customer service. Won't be using again”

Helpful Report

Posted 1 month ago

“Disappointing Experience with Power Tools Direct - Misrepresentation and Poor Customer Service. We recently purchased some parts washer brushes and hose from Power Tools Direct, only to be severely disappointed by both the product and the customer service. The product was marketed as suitable for parts washers, with no mention of any pH restrictions on the website. However, when the package arrived, I discovered that the manufacturer recommends a pH range of 6 to 8, which made the product unsuitable for my needs. If this information had been clearly disclosed on the website, I would not have purchased it. When I reached out to customer service, I was informed that they could only offer a partial refund, excluding the original delivery charges, as they claimed to be just the retailer and not responsible for the manufacturer’s misrepresentation. This response is highly disappointing and fails to acknowledge my rights under the UK Consumer Rights Act 2015, which clearly states that if a product is misrepresented, I am entitled to a full refund, including original delivery costs, within 30 days. It took a month of chasing to receive the partial refund, which is both frustrating and unacceptable. Power Tools Direct’s handling of this issue has left me extremely dissatisfied. It's a real shame, as we were hoping to find a reliable supplier for all our consumable needs, but after this experience, I will be taking my business elsewhere. Buyer beware: be cautious when shopping with Power Tools Direct. Their lack of transparency and poor customer service has soured what could have been a good business relationship.”

Helpful Report

Posted 1 month ago

“Ordered and paid for an item plus £6.95 Express parcel delivery. Order successful and was given a delivery date of 3 days. On the delivery day, I received an email saying they have cancelled my order due to to 'item being out of stock' and 'unable to restock'. Not a very satisfactory shopping experience. Why wait until the day of delivery to tell me there was a problem with my order? I believe they did not want to sell at the price they advertised for and simply cancelled my order. Should have read the reviews about stock not actually being in stock and finding out days after. Ordered from Homebase and received the next day.”

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Posted 1 month ago

“Very very slow shipping and delivery”

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Posted 1 month ago

“Do not use, total waste of time, ordered 4 items all were supposed to be in stock. telephoned after a few days, told order should be dispatched on Tuesday. Phoned again on Tuesday to be told order not processed awaiting stock. why not tell the truth, will not use again”

Helpful Report

Posted 1 month ago

“Ordered with delivery stated in 2 days. 2 days later, no tracking, no delivery and was told "it will be delivered today or tomorrow". Tomorrow came and went, and following up....told the item was out of stock, and may be in the following week. Pathetic service....and now lost a customer.”

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Posted 2 months ago

“Ordered from these guys twice, first time they said there was damage to our order and would we accept something else. Second time we ordered they messaged us 2 days later to say they had none in stock. Won't waste our time in future”

Helpful Report

Posted 2 months ago

“Ordered from these 10 days ago del charge of £35 to the highlands, still no delivery and no communication Avoid”

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Posted 3 months ago

“I ordered four items that were either more expensive at Screwfix or not available at all. This should have been a joyful experience. Days later, while I was waiting for the courier to arrive, I got four separate emails cancelling each item, due to being out of stock! These jokers are running a system that doesn't decrement stock as it is sold. The work I had planned to do couldn't be done. The only thing that did work was the refund to my credit card. I had thought with four separate cancellations, I might have to phone to get the carriage refunded, but they at least got this right. I will NEVER buy anything from these incompetent idiots again.”

Helpful Report

Posted 3 months ago

“Very poor service. I brought an item which stated was 'in stock' only to find that the item wasn't actually available for two months. I wasn't notified about this until I chased for a delivery date. The company said that they had email me but could not provide evidence. I checked my spam mail and confirm that they did not communicate the delay in delivery. It seems that this company is happy to keep your money for months in the full knowledge that they can not fulfil their order. If I could give this company zero stars I would.”

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Posted 3 months ago

“I still haven't received my order”

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Posted 3 months ago

Power Tools Direct is rated 4.6 based on 13,257 reviews