Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,450 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,450 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item not arrived, no customer service available. Delivery service is awful.”

Helpful Report

Posted 1 week ago

“Fairly poor service, order and payment taken taken but took almost three weeks to arrive, Then upon reciept the parts that did arrive were not as pictured ( double flute SDS Plus drill bits, but singlr flute and not very good quality)”

Helpful Report

Posted 1 week ago

“I've been waiting for the shipment for almost two weeks and I didn't get it until I called and asked and reminded them.a It was supposed to be a fast shipment heee”

Helpful Report

Posted 1 week ago

“Hello I am informing you about my GROSS MISCONDUCT COMPLAINT in regards of TWO my previous orders from Power Tools Direct • Order No 1000562911 placed on 27-08-2025 • Order No 1000567443 placed on 23-09-2025 In both cases you have advertised the goods as IN STOCK and gave the option of express courier delivery within 3 days !!!!!!!!!!!!!!!!!! Later it turns out that you have taken the order (and the money) and you start play dumb, delaying delivery (as in my first order case) by WEEKS!!!!!!!!!! When I have people working on site and waiting for the ordered goods with EXPRESS delivery. In both my orders, Power Tools Direct STILL HAVE the goods advertised on the selling website as IN STOCK!!!!! Still taking the orders (and money) and still giving the option of courier EXPRESS parcel delivery!!!!!!!!!!!! I have taken the screen shots with date and time to prove my statements and TRUE MISCONDUCT ACCUSATIONS!!!!!!!! Would I recommend the Power Tools Direct as the good and honest seller ? NO, NO, NO !!!!!!! Definitely I would state the Power Tools Direct act DELIBERATELY misguiding the potential Clients and this is a FRAUD. Anna Meldner MScArch Company Secretary LuxBlue ltd”

Helpful Report

Posted 2 weeks ago

“I ordered my lift a week ago and I’m still waiting for it. I’ve asked for help from the service team but just been sent a screen image of the shipping which does not help me in the slightest! Paid 80 pounds for delivery and still yet to receive anything!”

Helpful Report

Posted 2 weeks ago

“Very unprofessional approach. Ordered goods with express delivery. After two weeks, I had to return the order and wait another week for delivery... never again.”

Helpful Report

Posted 3 weeks ago

“They do not keep all items in stock as advertised. Make sure you check. We had to call to find this informaiton out. They still cannot give me a due date into their warehouse, then they will ship on the Premium Express Delivery Service. Not that Express as ive been waiting over a week already. Wont be using this company for any future purchases.”

Helpful Report

Posted 4 weeks ago

“Not a great experience. Placed 2 orders this year. 1st order had to chase for the £7.95 express delivery. Eventually delivered 12 days after ordering. 2nd order again had to chase after 6 days of waiting for any info. Told there were delays with some products (despite being listed as in stock on the website). Had to cancel as they could not give a lead time. Prices are great but of no use if delivery takes ages or the items ordered aren’t actually available.”

Helpful Report

Posted 1 month ago

“Despite showing as having stock on their website I had to email chasing the order just to be told it's on back order. Delaying the project.”

Helpful Report

Posted 1 month ago

“Terrible customer service. No update on my order until I enquired and then told they didn’t know when I would receive it!”

Helpful Report

Posted 1 month ago

“I paid extra to have an express delivery and I am still waiting after a week. Apparently the delivery company can’t find our house. No one else has any trouble.”

Helpful Report

Posted 1 month ago

“Ordered on 11/08/25 — it’s now 19/08/25 and I’m still waiting for my items. What really frustrates me is that everything I ordered was listed as “in stock” at the time. That’s completely misleading and unacceptable. If items aren’t actually available, don’t show them as in stock. Really disappointed with this experience.”

Helpful Report

Posted 1 month ago

“Delivery never turned up. No one to talk to. Left a message, did not get a call back. Total time wasters.”

Helpful Report

Posted 1 month ago

“They were late with the delivery and didn't give me any update to know what was happening and when I decided and told them that I was canceling the order they delivered it to me even though I asked them repeatedly not to send me the order. They did it on purpose so they wouldn't make a refund. After they sent the delivery they told me to send it back at my own expense because that's their policy”

Helpful Report

Posted 2 months ago

“Ordered product a week ago, no correspondence or delivery, now been told it’s been delivered to wrong address”

Helpful Report

Posted 2 months ago

“Until chased after expected delivery there was no communication parts would be late. Then no communication as to when parts would arrive.”

Helpful Report

Posted 2 months ago

“The wrong fan was sent out on picture it was Clarke air tower fan they sent floor Clarke air”

Helpful Report

Posted 2 months ago

“Abject Failure to provide service I ordered a tool that was listed as in stock. The item was not in stock. I was only informed of this after chasing up the order a week after placing it and hearing nothing after the order confirmation. They have now cancelled the order with little to no effective communication. This has been a 2 week ordeal. I am without the tool ordered, and the job I got it for is still not done. Power Tools Direct have failed to communicate proactively throughout this whole process and have had to be repeatedly prompted for effective communication. Their website is a joke of a user experience, lacking any relevant detail in the web portal pertaining to orders (I simply get 1 word "pending" or "closed" messages with NO additional context). Do not waste your time with this company.”

Helpful Report

Posted 2 months ago

“Still not received parcel which was due Friday 11th July got ring doorbell checked history was definitely not delivered”

Helpful Report

Posted 2 months ago

“Ordered item for my toilet on 30/06/25. As of 09/07/25 have not received it or heard anything from the company about what is going on. Not very good.”

Helpful Report

Posted 3 months ago

Power Tools Direct is rated 4.6 based on 13,450 reviews