Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,406 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I expected the goods I ordered on Monday & Tuesday and the latest but they did not arrive until the Wednesday - caused us problems to get a job done - so very dissapointed!”

Helpful Report

Posted 9 months ago

“Fake ratings. Awful service. Nothing more than a drop shipping company. Avoid.”

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Posted 9 months ago

“Ordered 3 items and paid for express delivery. Sent emails. 7 days later package out for delivery. All items arrived damaged as packaging consisted of winding black bin liner roll around them. Sharp edges had perforated packaging. All handles had perforated packaging and were damaged. Contacted them. Asked to supply photos of damage to packaging, goods and how items were packed in box. Bit difficult when there is no box!! Did I want a refund or replacement. Requested replacement. Received returns label but then I have to package items safely and arrange a day to wait for the courier to collect. Received an email saying that I have received a refund. Contacted again to find out why no replacement as items in stock. Returns department did not realise I wanted replacements. Easier to press a few keys on a computer than fulfill and repackage my order??? They say they are sorry about what happened and if I still want the goods I can reorder on the website!!! DO NOT THINK SO!”

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Posted 10 months ago

“Paid for express delivery, now been waiting 8 days. Customer service non existent!”

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Posted 10 months ago

“Was promised 2 day delivery have been waiting 7 days”

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Posted 10 months ago

“Terrible company. Ordered product over a week ago. Still not turned up or had any response from my efforts to find out what’s going on with the delivery. Not ideal when you pay extra for delivery when you’re relying on the product for a job!! Will Never use again. Recommend you AVOID!!!”

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Posted 10 months ago

“Terrible paid for express delivery never received item no communication don't buy anything from”

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Posted 11 months ago

“terrible service , ordered on 3rd still no delivery on the 9th , held job up , emailled and left messages 4 times , no response , un manned phone rang all day throughout the day , in the end had to order elksewhere and will be claiming refund ,”

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Posted 11 months ago

“Need my order next day maybe two. Not three weeks. poor”

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Posted 11 months ago

“compressor pump arrived with a damaged pully due to no packaging in the orginal box. telephoned 4 times not answering the phone . I have emailed them and sent pictures no responce. I need a replacement pulley pump is intack. I will be contacting my credit card company.”

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Posted 11 months ago

“part arrived damaged due to no packaging in the orginal box. I have attempted to contact them by phone 4 times not answering the phone have also emailed them with pictures, no responce very dissapointed I am going to contact my credit company. I do not wan to return the pump I just need a replacement pulley.”

Helpful Report

Posted 11 months ago

“Express delivery is a con, you won’t get it, all you’ll get is slow delivery and poor communications. Ordered from them 3 times and EVERY time I’ve had to chase them for the order otherwise it just sits as ‘processing’. If you don’t chase it, you simply don’t get it. Recently paid £7.95 for express delivery. They sat on the order for over a week. I chased it, no reply. So I emailed a few days later to say cancel it as I’d now bought elsewhere and they quickly marked it as dispatched and said it was too late. I pointed out I’d paid for express delivery and they just said ‘yeah, sorry’. No offer to refund the express delivery charge for a service I didn’t receive. They’re simply conning people and making money out of excess delivery charges. There are much better and reliable suppliers out there so save yourself the hassle and use them instead of these guys who are just playing at it.”

Helpful Report

Posted 11 months ago

“Paid for express shipping for it to arrive 6 days later!!! Sent 3 emails no reply…. Lesson learnt not to buy from them again.”

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Posted 11 months ago

“Invoice number 1000406461 Order number 1000502927 My purchase arrived in an open package, three tubes of sealant, no good to me as the nozzles had dissappeared, as I needed them the next day I had an eight mile round trip to get some and an extra cost. I have already sent a message to you and have had no reply to date. Martyn Long”

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Posted 11 months ago

“Advertised as free delivery, then requires £5.95. Not exactly free more like bait!”

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Posted 1 year ago

“Advertised HG stove glass cleaner with Free Delivery then added postal charge at check out ?”

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Posted 1 year ago

“Would rate this lower if it was possible I have ordered twice from these and the first item took over a week and the second still hasn't arrived six days later”

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Posted 1 year ago

“WITHOUT DOUBT THE WORST CUSTOMER SERVICE OUT THERE … *AVOID THIS COMPANY*”

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Posted 1 year ago

“Poor communication ,”

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Posted 1 year ago

“SOME OF THE WORST CUSTOMER SERVICE OUT THERE ….. NO RESPONSE TO EMAILS NO RESPONSE TO TELEPHONE CALLS NO RESPONSE TO ANYTHING I WOULD RECOMMEND YOU AVOID THIS COMPANY AND OPT TO SPEND YOUR MONEY ELSEWHERE ….”

Helpful Report

Posted 1 year ago

Power Tools Direct is rated 4.6 based on 13,406 reviews