Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 14,085 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,085 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 20th July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This place has awful customer service and is really slow to deliver”

Helpful Report

Posted 2 months ago

“Advertises delivery dates they do not meet. Do not reply to emails or answer the phone. Do not recommend.”

Helpful Report

Posted 2 months ago

“I was extremely disappointed with the level of customer service received regarding order #1000616705. I placed my order on 6th May and, after still awaiting delivery, contacted the company requesting an update as I had a customer relying on these items. Despite sending a polite enquiry asking for a delivery timeframe, I initially received no response or update. The order was eventually delivered on Friday 15th May and I did receive an email, however there was no apology or explanation for the delay — simply notification that it had been shipped. Delays can happen and most customers understand that. As a business owner myself, I completely appreciate that things do not always go to plan. However, basic customer service and communication go a long way, and that was unfortunately lacking throughout this experience. To add to the disappointment, the items arrived in a cardboard box that was clearly not strong enough to support the weight inside. The packaging had torn during transit and looked damaged on arrival. Thankfully the items themselves had not been damaged, but that seemed more down to luck than adequate packaging. Overall, the issue was not simply the delay itself — it was the lack of communication, absence of any explanation or apology, and poor packaging that made this a frustrating experience.”

Helpful Report

Posted 2 months ago

“Not good: I'm very disappointed given the positive Trust Pilot reviews. 1) I paid express delivery to which one is defaulted (£7.95 increasing to £9.95 once I added an item, cancelling out the 5% discount ) when I ordered on 4 May so expect to receive the parcel that week - as per the timer on the order page. It did not arrive. After leaving a voicemail and emailing, I receive a standard email explaining issues with staff shortage. 2) DX delivery despite rescheduling delivery twice (due to being away) and receiving confirmation, the courier leaves the parcel outside my house. 3) However, I only received part of the order on 13 May - after ordering on 4 May. I am still awaiting the rest of my order...”

Helpful Report

Posted 2 months ago

“My order did not arrive in the given timescale and still hasn't arrived and they are ignoring my email . Do not use”

Helpful Report

Posted 2 months ago

“Paid £7 for express delivery ….after 5 days I’ve just been informed that my delivery has just been shipped ☹️”

Helpful Report

Posted 2 months ago

“Purchased a compression tester from this company which didn't arrive on time . Contacted them which was a waste of time. Luckily I paid with PayPal so I got them involved . Got the compression tester two day's later . Absolutely shocking customer service i certainly will not use them again and wouldn't recommend them to anyone.”

Helpful Report

Posted 2 months ago

“Ordered around 6 items totalling around £125, an eye watering £17 for standard shipping and handling. After a few days I got two credit memos saying they couldn’t fulfil my order on some items, and removed 3 items and refunded me, all while leaving the shipping price the same. I got frustrated with this as im sick and tired of companies saying they have items and don’t. I asked to cancel my order and refund everything back. First time user of their service and won’t be returning, will stick with Amazon.”

Helpful Report

Posted 2 months ago

“Slow delivery even though they charged for express delivery it took 10 days and very poor communication won’t be using them again.”

Helpful Report

Posted 2 months ago

“Absolutely shocking customer service ( it doesn’t exist ) . Ordered AstroTurf glue 10 days ago , paid express delivery so it was with me within 2 days . Still not here , still no response ,Tried phoning 20 times today alone and still nothing . Going to go buy from somewhere else now as I needed the glue last week 🤯🤯 avoid very frustrating”

Helpful Report

Posted 2 months ago

“100% will never buy from them again. They have a phone number on their website that no one ever answers. I have been querying my parcel but only recieving replies back every 3 days. Paid for "express delivery" for something they don't stock. They show prices "inclusive of VAT" and then charge you extra VAT at the checkout. Absolutely dismal customer service”

Helpful Report

Posted 2 months ago

“Took 20 days for item to arrive and they charged £10 for delivery!”

Helpful Report

Posted 2 months ago

“very hard to get answer by email or phone”

Helpful Report

Posted 2 months ago

“I don't often do this: do not do business with this company. I ordered adhesive last week that I needed for a job at the weekend. The advertised delivery on the product page (for delivery x/x/x order by xx:xx) said it would have arrived in good time. It didn't. Here's where the fun starts... try contacing them. I've called maybe 35 or 40 times over two days (that's a lot of surface area) and the phone has never been answered. I emailed but the auto-response email has red flags: "please don't email repeatedly," "due to staff shortages, processing is slower than usual". If this was the case, it should have been clearly indicated on the site. As mentioned, I needed this quicky. Now I need it urgently and have sourced elsewhere - but I can't even get hold of Power Tools Direct company to request a refund!”

Helpful Report

Posted 2 months ago

“Order never come ,was ment to be next day ,tried emailing no response ,and no answer on any number !!! Disappointed!”

Helpful Report

Posted 2 months ago

“Been over a week and still not received item i ordered and no tracking details not happy at all give till Tuesday 12/5/2026 if not here by then will want money back. Will get in touch with bank about it.”

Helpful Report

Posted 2 months ago

“£35 paid for handling and delivery on the 27th April for some wood augers and boxes of screws still awaiting delivery on the 9th May. Very poor service (even allowing for the Bank Holiday) do not use this company!”

Helpful Report

Posted 2 months ago

“Poor communication. Adhesive was not delivered the next day and there was no response on the website or the phone number. I will be cancelling my order as it has messed up my project plan due to the delay.”

Helpful Report

Posted 2 months ago

“Scammers! Taken £180 on 4th may. No indication as to when I goods will arrived. Tried to call them several time and haven't had an answer. Sent 3 emails and still no answer. Horrendous service! AVOID!!”

Helpful Report

Posted 2 months ago

“Taken money but no stock, then email to say items have been dispatched from Gosia? Then email saying refunded, no stock Gave tracking number for items not in stock? Very poor”

Helpful Report

Posted 2 months ago

Power Tools Direct is rated 4.5 based on 14,085 reviews