Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,261 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,261 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered ref 1000626708 and still waiting Sent 4 emails via their website and had no response. I have tried calling but their phone number is unobtainable”

Helpful Report

Posted 3 months ago

“Placed an order on Jume 18th, for a Kent and Stowe Capability spade, paying the extra for express delivery. Now, on June 23rd, I still do not have my order, despite literally living within a mile of the warehouse. However, they no longer allow you to collect your order, unlike back when there was a trade counter. Unfortunately, since that shut, the service has declined markedly. Email goes without a response. The phoneline, despite working well enough to provide a message, tells you that there is no working phoneline and to email any queries - not much good when they go without a response. I had planned to order quite a lot more stuff, but based on this latest transaction, I'm having second thoughts. 😒”

Helpful Report

Posted 3 months ago

“Placed large order on 14th June and paid extra extra for express delivery. 8 days later no delivery, no response from Sales email address querying order. The phone number listed rings out to message stating they have no active phone number. Do not truse reviews here at - check trustpilot reviews 3.3 wirh 2200 reviews Directors also have similar company "BUILDING SUPPLIES DIRECT LTD " registered with many bad reviews, Do not recommend to use this company.”

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Posted 3 months ago

“I ordered Tuesday and paid £6.99 postage but still not arrived as is was a father's day present very disappointed”

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Posted 3 months ago

“I am very furious because I ordered something a week before father's day and it clearly said if I ordered something i should receive it before 17th June we'll it's clearly gone past 17th June and still not happy about it very poor service in my opinion I won't be ordering anything here again”

Helpful Report

Posted 3 months ago

“Process orders that have been cancelled Advertise free delivery hit you with Sneaky last min £40+ charges and don’t respond,”

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Posted 3 months ago

“truley shocking company. when you ring the phoine message says we dont take calls anymore so email us and when you email you get no response. i placed my order on staurday for delivery as stated on there website weds or thursday still nothing after a week of my customer complaining to me in the end i got my money back from paypal so beware and shop elswhere.”

Helpful Report

Posted 3 months ago

“Haven't received my order yet”

Helpful Report

Posted 3 months ago

“9 days after ordering.. No confirmation email.. No direct phone line.. & no reply to emails.!! Stay away from this company.. I had to get my bank to reclaim my money”

Helpful Report

Posted 4 months ago

“No sign of delivery of my order, emails are ignored and no updates. Assuming the item has been "lost". Not a very good service. Won't ever use this place again.”

Helpful Report

Posted 4 months ago

“Now over a week for "in stock" items purchased with Express Delivery, still showing only as "Processing". Customer Services just state will notify when shipped. Had to buy elsewhere to continue the job.”

Helpful Report

Posted 4 months ago

“Awfully slow. Avoid at all costs. Paid extra for express delivery on a Wednesday morning, with the site stating delivery would be within 1-2 days. I enquire where it is on Friday afternoon and it hasn’t even left the warehouse! I’ve now got no screws for a job starting tomorrow! Avoid these amateurs and order from a more reputable company!”

Helpful Report

Posted 4 months ago

“poor service, no invoice, lack of resonse emails from them after ordering”

Helpful Report

Posted 4 months ago

“Placed order over week ago and it still says processing, I’ve email and tried to call but the automated machine says they have no phone working and email is quickest as monitored in day but as stated emailed and still no answer Looks like I’m going to have to claim charge back”

Helpful Report

Posted 4 months ago

“No deliver of package, no phone lines, no one answers emails. My order number: 1000624259 and my invoice number: 1000515199 It was supposed to be delivered yesterday Tuesday 9th. Nothing arrived. Please can someone contact me urgently: 07855 771237”

Helpful Report

Posted 4 months ago

“1 Star Very disappointing experience from start to finish. I placed an order for a tile cutter and heard nothing for almost a week. During that time, I tried contacting the company for an update. My emails went unanswered and every attempt to call resulted in an engaged tone, making it impossible to speak to anyone. When I eventually contacted the company to ask where my order was, I received no explanation for the delay, but coincidentally received a dispatch confirmation the same day. By that point I had already been forced to purchase another tile cutter locally because I had a time-sensitive job to complete. I returned the unused item at my own expense (£12 postage) and once again found myself having to chase for updates. Tracking showed the return had been delivered and signed for, yet I received no communication regarding my refund until I contacted the company again. The most frustrating part of the whole experience was the lack of communication. At no point did the company provide a satisfactory explanation for the delay, nor did they acknowledge the inconvenience caused. Every update seemed to come only after I made contact myself. The refund has now been processed, but only after repeated enquiries. While I have received my money back, the overall service fell well below what I would expect from an online retailer. Based on my experience, I would not use this company again and cannot recommend them.”

Helpful Report

Posted 4 months ago

“Poor customer service order took ages to arrive until I finally emailed. When it did arrive (a draper digging hoe) the head was loose on the handle and after half an hour digging in light soil with no stones the metal blade has already got some serious chips in. This leads to me to believe it’s likely not genuine draper tools. Will be avoiding in future.”

Helpful Report

Posted 4 months ago

“Very poor. Express Delivery took 6 days due to "staff shortages". When I asked for the delivery charge back, told delivery times just estimates. Pull the other one. Martin Avery”

Helpful Report

Posted 4 months ago

“The pair of boots I ordered are great, no complaints there. However, instead of me receiving them in a few days it took the best part of three weeks to arrive. During that time I tried contacting the company via email and phone. All I got was an email saying they have staff shortages and don’t send other emails as my query will end up back of the queue. I’ve given only one star due to the poor customer service”

Helpful Report

Posted 4 months ago

“Placed my order with express delivery, after enquiring where my delivery was 5 working days later instead of a refund for postage at the least they just cancelled my order with no email to even explain why. Poor service and won’t use again.”

Helpful Report

Posted 4 months ago

Power Tools Direct is rated 4.5 based on 14,261 reviews