Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,331 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,331 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for express shipping for it to arrive 6 days later!!! Sent 3 emails no reply…. Lesson learnt not to buy from them again.”

Helpful Report

Posted 10 months ago

“Invoice number 1000406461 Order number 1000502927 My purchase arrived in an open package, three tubes of sealant, no good to me as the nozzles had dissappeared, as I needed them the next day I had an eight mile round trip to get some and an extra cost. I have already sent a message to you and have had no reply to date. Martyn Long”

Helpful Report

Posted 10 months ago

“Advertised as free delivery, then requires £5.95. Not exactly free more like bait!”

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Posted 10 months ago

“Advertised HG stove glass cleaner with Free Delivery then added postal charge at check out ?”

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Posted 10 months ago

“Would rate this lower if it was possible I have ordered twice from these and the first item took over a week and the second still hasn't arrived six days later”

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Posted 10 months ago

“WITHOUT DOUBT THE WORST CUSTOMER SERVICE OUT THERE … *AVOID THIS COMPANY*”

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Posted 10 months ago

“Poor communication ,”

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Posted 11 months ago

“SOME OF THE WORST CUSTOMER SERVICE OUT THERE ….. NO RESPONSE TO EMAILS NO RESPONSE TO TELEPHONE CALLS NO RESPONSE TO ANYTHING I WOULD RECOMMEND YOU AVOID THIS COMPANY AND OPT TO SPEND YOUR MONEY ELSEWHERE ….”

Helpful Report

Posted 11 months ago

“I wanted to order 4 cans of plasti-kote Azelea garden paint which was advertised with free delivery. On completion a £9 delivery charge was added?. I left a vm with customer service to date I have had no response or reply as to why the item advertised did not qualify for free delivery so I have not ordered. I understand that a company has to make a profit and sometimes it uses outside delivery drivers but it needs to be made clearer and not mislead customers , even ordering 1 item will still incur a charge so the items are not as advertised. Reading reviews on trustpilot this seems a unreliable company to deal with and I don't want the hassle of trying to get a refund if my order goes wrong, buyer beware!”

Helpful Report

Posted 11 months ago

“I've tried a number of times with messages on the phone and emails the jet wash we brought has broken after 3 times of using it , noone as got back intouch”

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Posted 11 months ago

“Terrible service , dispatch time and delivery very slow with no communication, won't purchase from these again.”

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Posted 11 months ago

“I find it almost incomprehensible that a company could advertise a device with a 5 stroke engine?? Unless of course they have modified the engine and registered a patent??”

Helpful Report

Posted 11 months ago

“I placed the entire order for a whole week but still received no news. After asking, I received the package but the screws still missing. It took more than ten days after I placed the order to be told that the goods were not in stock. Refund still not received. It’s a very bad shopping experience.”

Helpful Report

Posted 11 months ago

“Order placed, order not delivered, email sent to query delivery then the order was sent next day but didn’t arrive next day. It’s due Monday over a week after it was ordered. Pushed a big job back and made my company look like fools.”

Helpful Report

Posted 11 months ago

“I haven’t received my order and have tried to contact Power Tools Direct a number of times both by phone and email but I have not received any response.”

Helpful Report

Posted 11 months ago

“My husband ordered a standard item Friday 5/7/24 and paid £6.95 for a courier service delivery which we mistakenly thought would be quicker. An email and SIX days later the item arrived. This is why people do not use independent companies we paid £54 (which according to their website was a reduced price) plus £6.95 postage for an item Amazon are selling for £50 and less postage for next day delivery.”

Helpful Report

Posted 11 months ago

“Avoid at all costs, eBay needs to look at this company's policies and postage. Got stung and will never buy from this company again.”

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Posted 1 year ago

“Take orders for items they obviously don't have in stock, take payment for express delivery and only inform when chased a week later that they don't have the stock. No response to calls. Email responses in the early hours of the morning! Waiting on a refund and have ordered elsewhere.”

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Posted 1 year ago

“Brought a sealey jack which is faulty Sent email no reply Phone number doesn’t work Bad customer service”

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Posted 1 year ago

“ordered 2 campagas refills last week and contacted Powertools direct.They replied I will look into it. Still waiting for answer to where my order is.”

Helpful Report

Posted 1 year ago

Power Tools Direct is rated 4.6 based on 13,331 reviews