Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 14,008 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,008 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my first and last order on 7th May with express delivery and have just filed for a refund via PayPal after waiting despatch details for 3 weeks with no updates or replies.”

Helpful Report

Posted 3 weeks ago

“I've made an order 2 weeks ago and waiting patiently. No updates since then. Definitely scammers”

Helpful Report

Posted 3 weeks ago

“Ordered 6 items on the19/5/2026 to be delivered 20-21 /5/2026 all for a draper wet/dry,shampoo vacumme filters etc On the 26/5/2026 I was informed by PayPal I was getting a refund of £14.78, the original cost was £31.48 None of these items have been delivered i suspect never posted the refund is an insult As there is no answer on phone just a automated answer to wich nobody replies same as email sent on the 19/5/2026 asking for confirmation of order iam at an ends on what to do Questions below I've noticed have notation for never sent,no delivery courier used and delivery never made”

Helpful Report

Posted 3 weeks ago

“Three days it took your delivery company to drop off my order. Two wasted days of waiting in. No explanation from them and no response to my questions sent to them.”

Helpful Report

Posted 3 weeks ago

“Supposed to be fast service for price paid for delivery. What a F---ing joke NO UPDATES NO TRACKING HOW LONG IS IT GOING TO TAKE??????????”

Helpful Report

Posted 3 weeks ago

“Ordered two of the product, only received one. No delivery note included. I emailed immediately and left it for a week because the automated message stated they were receiving a high volume of messages. No response. Now I'm out of pocket. Very unhappy.”

Helpful Report

Posted 3 weeks ago

“It was advertised as free delivery and it was not. I have the screenshot.”

Helpful Report

Posted 3 weeks ago

“Not very good dilivery service. Wont bother ordering from them again.”

Helpful Report

Posted 3 weeks ago

“I am waiting for my order for 12 days already and it didn't come, wrote to support few days ago - no answer. Very disappointing.”

Helpful Report

Posted 3 weeks ago

“I haven't received my order after 10 days. Ive emailed several times and rang with no reply.. Terrible company. Id like my order or a refund”

Helpful Report

Posted 4 weeks ago

“Waiting over a week for tools that I paid express shipping for. Nothing back from customer services either after emailing.”

Helpful Report

Posted 4 weeks ago

“This place has awful customer service and is really slow to deliver”

Helpful Report

Posted 4 weeks ago

“Advertises delivery dates they do not meet. Do not reply to emails or answer the phone. Do not recommend.”

Helpful Report

Posted 4 weeks ago

“I was extremely disappointed with the level of customer service received regarding order #1000616705. I placed my order on 6th May and, after still awaiting delivery, contacted the company requesting an update as I had a customer relying on these items. Despite sending a polite enquiry asking for a delivery timeframe, I initially received no response or update. The order was eventually delivered on Friday 15th May and I did receive an email, however there was no apology or explanation for the delay — simply notification that it had been shipped. Delays can happen and most customers understand that. As a business owner myself, I completely appreciate that things do not always go to plan. However, basic customer service and communication go a long way, and that was unfortunately lacking throughout this experience. To add to the disappointment, the items arrived in a cardboard box that was clearly not strong enough to support the weight inside. The packaging had torn during transit and looked damaged on arrival. Thankfully the items themselves had not been damaged, but that seemed more down to luck than adequate packaging. Overall, the issue was not simply the delay itself — it was the lack of communication, absence of any explanation or apology, and poor packaging that made this a frustrating experience.”

Helpful Report

Posted 1 month ago

“Not good: I'm very disappointed given the positive Trust Pilot reviews. 1) I paid express delivery to which one is defaulted (£7.95 increasing to £9.95 once I added an item, cancelling out the 5% discount ) when I ordered on 4 May so expect to receive the parcel that week - as per the timer on the order page. It did not arrive. After leaving a voicemail and emailing, I receive a standard email explaining issues with staff shortage. 2) DX delivery despite rescheduling delivery twice (due to being away) and receiving confirmation, the courier leaves the parcel outside my house. 3) However, I only received part of the order on 13 May - after ordering on 4 May. I am still awaiting the rest of my order...”

Helpful Report

Posted 1 month ago

“My order did not arrive in the given timescale and still hasn't arrived and they are ignoring my email . Do not use”

Helpful Report

Posted 1 month ago

“Paid £7 for express delivery ….after 5 days I’ve just been informed that my delivery has just been shipped ☹️”

Helpful Report

Posted 1 month ago

“Purchased a compression tester from this company which didn't arrive on time . Contacted them which was a waste of time. Luckily I paid with PayPal so I got them involved . Got the compression tester two day's later . Absolutely shocking customer service i certainly will not use them again and wouldn't recommend them to anyone.”

Helpful Report

Posted 1 month ago

“Ordered around 6 items totalling around £125, an eye watering £17 for standard shipping and handling. After a few days I got two credit memos saying they couldn’t fulfil my order on some items, and removed 3 items and refunded me, all while leaving the shipping price the same. I got frustrated with this as im sick and tired of companies saying they have items and don’t. I asked to cancel my order and refund everything back. First time user of their service and won’t be returning, will stick with Amazon.”

Helpful Report

Posted 1 month ago

“Slow delivery even though they charged for express delivery it took 10 days and very poor communication won’t be using them again.”

Helpful Report

Posted 1 month ago

Power Tools Direct is rated 4.5 based on 14,008 reviews