Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,331 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,331 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking delivery. Over 7 days no confirmation email no reply from customer service. Won't be using again”

Helpful Report

Posted 3 months ago

“Disappointing Experience with Power Tools Direct - Misrepresentation and Poor Customer Service. We recently purchased some parts washer brushes and hose from Power Tools Direct, only to be severely disappointed by both the product and the customer service. The product was marketed as suitable for parts washers, with no mention of any pH restrictions on the website. However, when the package arrived, I discovered that the manufacturer recommends a pH range of 6 to 8, which made the product unsuitable for my needs. If this information had been clearly disclosed on the website, I would not have purchased it. When I reached out to customer service, I was informed that they could only offer a partial refund, excluding the original delivery charges, as they claimed to be just the retailer and not responsible for the manufacturer’s misrepresentation. This response is highly disappointing and fails to acknowledge my rights under the UK Consumer Rights Act 2015, which clearly states that if a product is misrepresented, I am entitled to a full refund, including original delivery costs, within 30 days. It took a month of chasing to receive the partial refund, which is both frustrating and unacceptable. Power Tools Direct’s handling of this issue has left me extremely dissatisfied. It's a real shame, as we were hoping to find a reliable supplier for all our consumable needs, but after this experience, I will be taking my business elsewhere. Buyer beware: be cautious when shopping with Power Tools Direct. Their lack of transparency and poor customer service has soured what could have been a good business relationship.”

Helpful Report

Posted 3 months ago

“Ordered and paid for an item plus £6.95 Express parcel delivery. Order successful and was given a delivery date of 3 days. On the delivery day, I received an email saying they have cancelled my order due to to 'item being out of stock' and 'unable to restock'. Not a very satisfactory shopping experience. Why wait until the day of delivery to tell me there was a problem with my order? I believe they did not want to sell at the price they advertised for and simply cancelled my order. Should have read the reviews about stock not actually being in stock and finding out days after. Ordered from Homebase and received the next day.”

Helpful Report

Posted 3 months ago

“Very very slow shipping and delivery”

Helpful Report

Posted 3 months ago

“Do not use, total waste of time, ordered 4 items all were supposed to be in stock. telephoned after a few days, told order should be dispatched on Tuesday. Phoned again on Tuesday to be told order not processed awaiting stock. why not tell the truth, will not use again”

Helpful Report

Posted 3 months ago

“Ordered with delivery stated in 2 days. 2 days later, no tracking, no delivery and was told "it will be delivered today or tomorrow". Tomorrow came and went, and following up....told the item was out of stock, and may be in the following week. Pathetic service....and now lost a customer.”

Helpful Report

Posted 4 months ago

“Ordered from these guys twice, first time they said there was damage to our order and would we accept something else. Second time we ordered they messaged us 2 days later to say they had none in stock. Won't waste our time in future”

Helpful Report

Posted 4 months ago

“Ordered from these 10 days ago del charge of £35 to the highlands, still no delivery and no communication Avoid”

Helpful Report

Posted 5 months ago

“I ordered four items that were either more expensive at Screwfix or not available at all. This should have been a joyful experience. Days later, while I was waiting for the courier to arrive, I got four separate emails cancelling each item, due to being out of stock! These jokers are running a system that doesn't decrement stock as it is sold. The work I had planned to do couldn't be done. The only thing that did work was the refund to my credit card. I had thought with four separate cancellations, I might have to phone to get the carriage refunded, but they at least got this right. I will NEVER buy anything from these incompetent idiots again.”

Helpful Report

Posted 5 months ago

“Very poor service. I brought an item which stated was 'in stock' only to find that the item wasn't actually available for two months. I wasn't notified about this until I chased for a delivery date. The company said that they had email me but could not provide evidence. I checked my spam mail and confirm that they did not communicate the delay in delivery. It seems that this company is happy to keep your money for months in the full knowledge that they can not fulfil their order. If I could give this company zero stars I would.”

Helpful Report

Posted 5 months ago

“I still haven't received my order”

Helpful Report

Posted 5 months ago

“Placed an order on 9th December never arrived as of yet, after sending email and making numerous phone calls have had no response Very poor company to deal wit appreciated it was the Xmas period but to not reply or contact is very poor would never purchase from this company again I advise people to think twice using them”

Helpful Report

Posted 5 months ago

“On reading these reviews although with postage added still cheaper but would not take a chance of them having my money.”

Helpful Report

Posted 6 months ago

“Very poor. Ordered an item for 24 hour tracked delivery. It’s now 12 days later and still not arrived. No follow up from the company or apology. The item won’t arrive in time for Christmas now so I have had to order from, somewhere else. Emailed them and now they are on Christmas shut down and can’t respond until January, thanks guys!”

Helpful Report

Posted 6 months ago

“Delivery was terrible, 2.5 days late And items treated badly by delivery”

Helpful Report

Posted 6 months ago

“I placed an order for a Hyundai angle grinder, and still had not yet received this three weeks later. First I had an email saying that the courier had a problem with the address, but they had advised them that the address is correct. So this hopefully the order would arrive with me soon. But it didn't. The website has continually offered quick delivery, but I didn't get what I paid for. After three weeks I could wait no longer. I therefore asked for a refund of my money, without any delay. An email said they had actioned the refund. This came OK, and was the only thing that Power Tools Direct did right. An email stated they were sorry, that the replacement they had sent, had also not arrived. I never once got any evidence, that my order had been despatched. Trustpilot state that they have detected that this company may be asking for reviews in a way that they don't support. And that this can lead to bias and compromise the reliability of reviews.”

Helpful Report

Posted 6 months ago

“Shocking outfit. Terrible communication.”

Helpful Report

Posted 6 months ago

“My purchase was small, just 3 pots of paint for my craft, which came to £9.90. However to delivery was £7.95 rather a lot I felt for such a small package. But the delivery date went by, as did the following day, so I emailed twice to be told they hadn't sent it and would be leaving the next day. Which it did. My first email was a request of a refund for P&P. Then when I got no reply I asked for a refund of goods and P&P. £17.95. That is when they decided to send it. I did get my P&P refunded immediately, but my overall impression is that my purchase was so small that it didn't matter. If I had purchased a large expensive tool it would have been sent on time. My moto, I won't use them again, next time my purchase could be large and expensive, but not from them”

Helpful Report

Posted 6 months ago

“I supposed to receive parcel 2/11, few days later few of my items been send after I messaged them, and after my second message they send rest of my items which I received at 10/11. Very bad service...”

Helpful Report

Posted 6 months ago

“Truly deceitful website, promised in stock and delivery for items which were not in stock. Refused to cancel order even when overdue and not available. No one reading emails sent to sales department. Now lumbered with unwanted part of an order and no refund made for missing items. Do not use this company.”

Helpful Report

Posted 6 months ago

Power Tools Direct is rated 4.6 based on 13,331 reviews