Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,261 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,261 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Each product page states that customers can have the item out for delivery within 3 working days by ordering before 12pm. I ordered two items before 8am and they weren't even dispatched until a week later, despite me paying for expedited delivery and handling. Their delivery page at https://www.powertoolsdirect.com/delivery states it's a 2-3 working day service when you choose express delivery, but that's also a lie. On the aforementioned delivery page, they cannot guarantee the delivery time, but this isn't actually brought to the buyers attention during the contract of sale; no reasonable notice is given to the customer, no links to the delivery page are given on the item's product page, or during the checkout stage.”

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Posted 1 month ago

“very bad communication. paid for priority shipping and no contact off staff. phone number isnt connected to an actual phone. feel like ive been scammed and hopefully hear off somone.”

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Posted 1 month ago

“Order was placed 5 days ago, and I am still waiting delivery, I have tried to call the company "Power Tools Direct", by phone, only to receive a recorded massage, "We do not have an active telephone line", I have also email them twice and still waiting response. I will need to purchase this equipment else where as it is needed for a job. I wish I have paid extra and purchased locally.”

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Posted 1 month ago

“I urgently needed 720 screws for a roofing job and placed my order with Power Tools Direct. As there was urgency I paid the extra postage fee for next day delivery. The screws did not arrive and after multiple emails PTD managed to deliver them to me SIX DAYS after I had placed my order. VERY POOR service. PTD do not have a contactable phone number and their customer service is extremely slow and long winded. If you are looking for a trustworthy, reliable provider for your purchases then Power Tool Direct are not for you. A well deserved ONE STAR.”

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Posted 1 month ago

“I refer to your request for a review of my recent purchase. I was delighted with the prompt attention and despatch of my order however after DX Express got the parce lthings went awry. They said it would be delivered on Wednesday 19th August but nothing arrived. Next notification was for 20th August but again no delivery. On the 21st August I was to expect delivery but youv`e guessed it____ nothing, although they claimed to have delivered it at 17.39!! I have been tracking the van movements and the vehicle has never been near my house, in fact they have never been in Crossford at all. I hope to hear from you at your earliest and if not within 7 days I will request a refund from Paypal.”

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Posted 1 month ago

“I am still waiting for my order they promised to deliver for two days now one more day to deliver OR give me a full refund.”

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Posted 1 month ago

“THIS COMPANY IS A DISGRACE IT SHOULD NOT BE ALLOWED TO TRADE THEY DONT EVEN HAVE A ACTIVE PHONE LINE. THEY DONT RESPOND TO EMAILS AND YOU DON'T GET YOUR DELIVERY ORDER . SHOULD AVOID AT ALL COSTS. I'LL CALL IN AT THE DEPOT IN THE NEXT FEW WEEKS TO SEE WHY WE HAD NO CORRESPONDENCE OR MATERIALS.”

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Posted 1 month ago

“Terrible company to deal with, absolutely no communication. Phone line doesn`t exist, they don`t answer emails, all you get is automatic reply, saying they have staff problems etc. They take your money quick enough and then its impossible to contact anybody. Big, big mistake ordering from them, DO NOT USE THEM!!! No idea will I ever get the tool.”

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Posted 2 months ago

“It took a week before the hosepipes that I ordered were actually shipped out, and a another few days before they were due to be delivered (10 days in total). On the day that they were supposed to be delivered, we eagerly awaited their arrival. However, later that morning, we received the following message from the delivery company, DX Express: ------------------------------ "Sorry we missed you We tried to deliver your item from Power Tools Direct Online Limited today" ------------------------------ I couldn't believe it. We never left the house all morning, so how on Earth could we miss the delivery? DX Express elaborated: "We were unable to find your address, please book a redelivery with additional information to help us" How is it possible not to find our address? There is a name plate right outside of our drive, positioned at eye level, clearly marked with the name of the house. There are only a few houses in our little street, so it's not difficult to find the right one. I've now booked a redelivery for tomorrow. If the hosepipes don't turn up for whatever reason, then I shall give up and let them be returned to Power Tools Direct, and I will request a refund. Very disappointed!”

Helpful Report

Posted 2 months ago

“I wouldn't trust these with expected delivery dates it most likely won't have even been picked by then , happily charging for express delivery the email you 3 days after you were expecting delivery saying they've dispatched it. Looking at reviews its obviously a common problem”

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Posted 2 months ago

“Items took seven days to arrive staff very poor communication. I felt like I had been scammed.”

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Posted 2 months ago

“Really disappointing experience, I wouldn't order again I don't normally leave reviews like this, but the whole experience with Power Tools Direct has been incredibly frustrating. I ordered from them because their website was showing the quickest delivery time out of the suppliers I was looking at. My order was supposed to arrive on 12 August and I paid £9.95 for express delivery, so naturally I expected it to at least be dispatched in time for that date. The day it was supposed to arrive, I'd still had no dispatch email, no tracking number and no message to say there was a delay. I tried calling them and just got voicemail. I emailed instead and got an automated reply saying they were experiencing delays because of staff absences and a high volume of orders. Still nothing that actually told me what was happening with my order. At this point I was getting pretty frustrated because I'd specifically ordered from them for the delivery time. After getting nowhere through the normal channels, I found a publicly available contact number online for one of the directors and called him. That wasn't a particularly pleasant experience either. Rather than being concerned that a customer had been unable to get an answer from the business, I was basically told that contacting him wasn't the way to get in touch. I found his manner rude and dismissive. I appreciate that customers wouldn't normally contact a director directly, but I wouldn't normally do that either. I only did it because their advertised number was going to voicemail, my order was supposed to be arriving that day and nobody could tell me whether it had even been sent. Eventually I got a proper response from Power Tools Direct, and that's when I found out the item wasn't even in their warehouse. They told me that they don't hold this particular item in stock. Apparently they order it from their supplier after the customer places an order, and they were still waiting for it to arrive from that supplier. That was the most frustrating part of all of this. If they'd simply said on the website that the item wasn't in stock and had to be ordered from a supplier, I wouldn't have ordered it from them. I could have bought it elsewhere. I chose Power Tools Direct because I was being told it would be delivered on 12 August. Even an email before the expected delivery date saying, "Sorry, we're waiting for stock from our supplier and your order is going to be delayed" would have been understandable. Instead, the delivery date came and went and I had to chase them myself just to discover that they didn't actually have the item to send me. In the end I asked them to cancel the order and I opened a dispute with my credit card provider. They have now confirmed that the order has been cancelled and a full refund is being processed. Once my card provider confirms the money has been returned, I'll obviously close the dispute. To be fair to Kirsty in sales, she did eventually deal with the cancellation and arrange the refund, which I appreciate. But the whole situation could have been avoided with some basic communication and accurate information about whether the product was actually available. I don't expect every order to go perfectly and I understand that suppliers can let businesses down. What matters is how you communicate with your customer when that happens. Unfortunately, in this case there was basically no communication until I started chasing them myself. Based on my experience, I wouldn't order from Power Tools Direct again.”

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Posted 2 months ago

“I ordered a Bosch Circular saw which was said to be in stock. 10 days later they cancelled the order saying it was no longer in stock. I went back on their website and it was still being advertised as being in stock. Time wasters!”

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Posted 2 months ago

“Still haven’t received my order”

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Posted 2 months ago

“Ordered items 5th August. All items shown as in stock. Automated order confirmation received. Paid for next day delivery. No further communication. Attempted to contact by phone on the 10th August. No answer. Followed up with an email. Automated response stating there are delays in processing orders at the moment. Email today (13th) over a week later stating the order is cancelled as the items are not in stock. Big waste of time and costs delaying work on site. Advertising items in stock that are not is very bad practice.”

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Posted 2 months ago

“Order No 1000639368. Packaged item arrived today via DX in a damaged box. Upon opening the packaging the metal casing of the fly zapper was found to be dented. I think you have issues with a careless courier. The damaged and item have been photographed. This is very inconvenient. I am extremely disappointed and will be returning the item in its box. This experience makes me unlikely to order from you again. Issue sent in to your portal.”

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Posted 2 months ago

“Have emailed twice to get some help, nut no reply!!?”

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Posted 2 months ago

“Advert stated free delivery But delivery charges added at checkout Totally dishonest”

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Posted 2 months ago

“Poor service”

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Posted 2 months ago

“I am still waiting delivery. If you try to ring you get a message saying their phone system isn’t working. If you email them they don’t respond. Unfortunately makes you wonder if they are still a going concern? If not then it is really poor customer service. Please just let me know when my order will be sent - is that too much to ask?”

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Posted 2 months ago

Power Tools Direct is rated 4.5 based on 14,261 reviews