Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,331 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,331 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid extra delivery charge to get the item asap, it should be with me between 25th and 26th, today is 27th and i haven't received ir heard from you.”

Helpful Report

Posted 1 year ago

“This company is taking orders that they don't have! The delivery shown is total fiction with no details of when item will be shipped. I have a great dislike companies that do this. I demanded a refund which they did.....the only thing good. It appears I'm not the only one with these issues. I don't recommend”

Helpful Report

Posted 1 year ago

“I've placed 2 x separate orders for different pressure washers in different weeks and both times I've been informed that neither item was in stock. This was 3 x days after I'd paid ! Absolutely awful company.”

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Posted 1 year ago

“so expensive £200 for a battery no chance”

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Posted 1 year ago

“order was cancelled and nobody told me until i chased the order”

Helpful Report

Posted 1 year ago

“Ordered items in stock at the time I ordered them, for a 48hr delivery, more than a week later no order was delivered, to find out that the company had cancelled my order, claiming the items were out of stock, for me to take a look at the website to find out that the items was actually in stock at a higher price, it seems to me that the company did not honour the price which these was when I ordered, no communication and to sell products at a higher price, this company is dishonest and does not deliver orders as stated, they also are very poor at communicating about issues until the point of cancelling the order, I will NOT be ordering from them very again, I can't deal with a company who cares more about profits than customer service and unable to deliver orders, order elsewhere with a company who does care, avoid this company if you want to avoid disappointment.”

Helpful Report

Posted 1 year ago

“Allowed me to purchase out of stock items. Delayed delivery took over 3 weeks to arrive. Missed item on order and only told me on day of delivery. Repeatedly had to ask for shipping costs refund. Customer service rep unbothered. Wouldn’t use again. Avoid.”

Helpful Report

Posted 1 year ago

“Order placed 3 weeks ago and still not received”

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Posted 1 year ago

“Very pleased with the tool, but it was very badly wrapped and not well protected and it took a week to arrive after supposedly being sent next-day delivery.”

Helpful Report

Posted 1 year ago

“Bought the Clarke 7637706 Cwb-R1B Red Workbench+30Pcs Hooks,turns out its not the original one in the diagram as apparently thats only for illustration purpose lol,the bench that came is a cheap cardboard and tin version,doesnt even resemble the picture except its red,absolute rubbish false advertising but apparently its clarkes fault not theres even though they only show the picture of the bench you WON'T get so steer clear”

Helpful Report

Posted 1 year ago

“Bad costumers services”

Helpful Report

Posted 1 year ago

“I had bought a fairly expensive item for my partner for his birthday, and this company cancelled my order due to not having the stock, after I had already paid. If you do not have the stock, it should be listed as out of stock on the website and money should not be taken out of my bank account. I have since checked and no refund has returned to my account and i have instead received an email mentioning credit? If I have been given credit instead, I must insist on a full refund and perhaps even some compensation, as I do not intend on using your service again and am massively disappointed. I have now had to repurchase from a competitor, without having yet received the refund as his birthday is too soon to wait. For some people they are not able to afford the luxury of repurchasing from another website before refunds are issued and therefore this poses a real issue on this company. Do not recommend for purchases.”

Helpful Report

Posted 1 year ago

“shocking service, the company does not know what they can and cant ship with their chosen courier, courier refuses to deliver silicon spray, so company refund your paypal but dont even bother getting in touch with the customer to let them know personally i wouldnt use again as 1. i didnt get my order 2. noone notified me until i got refunded,3. idiots should choose a shipping company that will ship their products”

Helpful Report

Posted 1 year ago

“Can’t really review the product as you cancelled it after ordering and paying for it would advise if a product isn’t available or out of stock don’t advertise it, was frustrating as I needed it for a jet washing job and the company have now passed the job on so not really happy neil”

Helpful Report

Posted 1 year ago

“Main item ordered not available, refunded with no contact , despite messaging calling and emailing to refund entire order ptd preceded to dispatch remains items then 5 min later reply to my email that it was to late”

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Posted 1 year ago

“Waited two weeks after paying £6.95 posting for my first order had to email and ring them when am I going to receive it Won’t be using this company again”

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Posted 1 year ago

“The tools were ok and a good price but the woman on email and the phone refused to send me a receipt! I needed a receipt, not an invoice, but she couldn't/wouldn't understand the difference. Apparently, they don't do receipts! I won't be going back.”

Helpful Report

Posted 1 year ago

“Ordered a power washer and plenty in stock. Ordered was confirmed and money taken. A few days later already waiting for the washer I received an email saying very sorry none in stock but we will refund you in total. Three days later before I received the refund. In addition free carriage for orders over a certain amount and under certain weight. Charged a significant amount because the washer was 2kg over. Not a happy bunny at all and doubt if I'll ever use them again.”

Helpful Report

Posted 1 year ago

“Useless, wouldnt order again from them. Took an order from us saying they had a product in stock. I chased for an update a week later and was promised a call back. I then had to chase again two days later only to be told, sorry, we dont have in stock and have issued a refund. Absolutely wasted my time.”

Helpful Report

Posted 1 year ago

“14 days for my delivery wasted my time!!!! Will not be ordering again.”

Helpful Report

Posted 1 year ago

Power Tools Direct is rated 4.6 based on 13,331 reviews