Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 14,008 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,008 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order still not received after over a week, emails ignored and no one ever answers the phone - avoid!!”

Helpful Report

Posted 2 months ago

“Not Evan got my order”

Helpful Report

Posted 2 months ago

“Still not received my order, nor any reply to my emails chasing it! Have a look at their reviews and you will notice far more bad ones than good, so I don’t think the 4.5 overall rating is correct do you?! This is why people turn to Amazon rather than local businesses when they treat you like this - at least Amazon gets the order to you next day! Very disappointed and will never use this company again and would urge anyone else to steer clear too. I will be seeking a refund via PayPal.”

Helpful Report

Posted 2 months ago

“Took a week before item was posted”

Helpful Report

Posted 2 months ago

“Paid £5.95 postage for an item that costs £3.95 and waited 10 days for delivery. Phones not answered, email response terrible. Awful customer service, avoid at all costs.”

Helpful Report

Posted 2 months ago

““I ordered a garden tool and received order confirmation on 23 March but no mention of delivery timeframe. I emailed for an update but only received a marketing-style reply of no relevance, and the phone support wasn’t reachable. Still no delivery confirmation or an acceptable reply.”

Helpful Report

Posted 2 months ago

“I make a complaint by email and you do not reply. You ALSO do not answer the phone. All I get is a message "Person is not available - GOODBYE" I mean how rude is that? So you are just another company keen to sell you stuff but when things are not right you suddenly disappear! Signs of a scam business. D Smith.”

Helpful Report

Posted 2 months ago

“Only part of the order was delivered. The picture on-line showed two pieces a lever arm and a pivot block but only the arm was delivered. Which is useless on its own. I am NOT happy.”

Helpful Report

Posted 2 months ago

“Impossible to get through on the phone and automated reply implies they do not wish to talk to you! Email reply came too late to be useful.”

Helpful Report

Posted 2 months ago

“How I wish I had read these reviews before I place the order. No free delivery cost £6:95. And no parcel received. Go to Manomano very good company and they supply the goods. They also respond to phone calls. Shocking service. I will try to get money back from my bank”

Helpful Report

Posted 2 months ago

“They offer 2 postage costs and neither are delivered in the time frame stated didn't even despatch item until 6 days after purchase”

Helpful Report

Posted 2 months ago

“Product hasn't been delivered. No email response and the telephone just rings and rings. Glad it wasn't much of an order as I don't expect to receive it. Many good tool companies online. Do not lose your money with this one”

Helpful Report

Posted 2 months ago

“WORSE CUSTOMER SERVICE.THE PHONE NUMBER PROVIDED NEVER EVER ANSWER JUST KEEP RINGING I TRIED FROM LASG TO LAST WEEK FROM THURSDAY 12 th March TILL TUESDAY 19th MARCH NOT PROVIDED ANY TRACKING NUMBER SENT EMAILS TO CHASE THE ORDER ASKING THEM TRACKING NUMBER INSTEAD HELPING ME REPLING SOMETHING ELSE IN THE EMAIL ITEAM WAS DELIVERED I SEPT £700 ON AIR COMPRESSOR INCLUDED I THINK £70 DELIVERY DELIVERY COMPANY DIDNT EVEN CALLED ME THAT ONE PALLET IS COMING ON TUESDAY AFTERNOON NO COMMUNICATION AT ALL MY HUSBAND WAS JUST LEAVING SUDDENLY DELIVERY TRUCK APPEARE.SO HE SEEN HIM IF I WAS ON MY OWN I WAS NOT ABLE TO DO ANYTHING AS IT SPOUSE TO BE 2 MEN DELIVERY BECAUSE IT WAS ABOUT 113KG.I WIL GIVE THIS COMPANY 1 OUT OF 10 IN THE EMAIL STAFF WAS RUDE.IN THE END THEY FINALLY PROVIDED ME THE TRACKING NUMBER ON WEDNESDAY NEXT DAY AFTER RECEIVING THE ITEM.”

Helpful Report

Posted 2 months ago

“Say free delivery but a charge orrcured at checkout”

Helpful Report

Posted 2 months ago

“Shower of 💩 No customer service whatsoever. Have the barefaced cheek to charge Express next day delivery or 48hr delivery and literally NEVER SEND You can't honestly charge customers Express or next day delivery and not post for weeks People pay for Express or next day because they CLEARLY NEED THE ITEM QUICKLY No one available to speak to just an automated phone message claiming they'll get back to you Which they don't Just read the genuine reviews not the ones they manage to filter As said absolute Shower of 💩”

Helpful Report

Posted 2 months ago

“I placed an order on 12th March and paid for Express Delivery, it was supposed to be delivered on 16th March. It is now the 18th March, we are a business losing production as we need the order. I have tried contacting them by phone, left a message, by email and through the contact page on their Website and no response!”

Helpful Report

Posted 2 months ago

“The web search states that delivery is free but on trying to purchase a delivery charge is added. This is fraudulent”

Helpful Report

Posted 2 months ago

“Awful service. Order hasn't arrived and customer service is none existent. Go to regular local supplier or reputable company.”

Helpful Report

Posted 2 months ago

“Didn't receive my order, no reply to my email looking for an explanation, nobody to answer phone so left a voicemail which was not replied to. Thankfully I paid with PayPal so I can claim my money back.”

Helpful Report

Posted 3 months ago

“Paid £6:95 for express delivery on Sunday. Still had not received the item by Friday. Rang the contact number several times but it just kept going to answer phone. Left a message but received no follow up call. Emailed several times but just got an email back saying the item had been dispatched. Emailed to ask when but got same generic email back. Item finally arrived on Saturday-definitely not express delivery. Really bad customers service.”

Helpful Report

Posted 3 months ago

Power Tools Direct is rated 4.5 based on 14,008 reviews