Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,406 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to order 4 cans of plasti-kote Azelea garden paint which was advertised with free delivery. On completion a £9 delivery charge was added?. I left a vm with customer service to date I have had no response or reply as to why the item advertised did not qualify for free delivery so I have not ordered. I understand that a company has to make a profit and sometimes it uses outside delivery drivers but it needs to be made clearer and not mislead customers , even ordering 1 item will still incur a charge so the items are not as advertised. Reading reviews on trustpilot this seems a unreliable company to deal with and I don't want the hassle of trying to get a refund if my order goes wrong, buyer beware!”

Helpful Report

Posted 1 year ago

“I've tried a number of times with messages on the phone and emails the jet wash we brought has broken after 3 times of using it , noone as got back intouch”

Helpful Report

Posted 1 year ago

“Terrible service , dispatch time and delivery very slow with no communication, won't purchase from these again.”

Helpful Report

Posted 1 year ago

“I find it almost incomprehensible that a company could advertise a device with a 5 stroke engine?? Unless of course they have modified the engine and registered a patent??”

Helpful Report

Posted 1 year ago

“I placed the entire order for a whole week but still received no news. After asking, I received the package but the screws still missing. It took more than ten days after I placed the order to be told that the goods were not in stock. Refund still not received. It’s a very bad shopping experience.”

Helpful Report

Posted 1 year ago

“Order placed, order not delivered, email sent to query delivery then the order was sent next day but didn’t arrive next day. It’s due Monday over a week after it was ordered. Pushed a big job back and made my company look like fools.”

Helpful Report

Posted 1 year ago

“I haven’t received my order and have tried to contact Power Tools Direct a number of times both by phone and email but I have not received any response.”

Helpful Report

Posted 1 year ago

“My husband ordered a standard item Friday 5/7/24 and paid £6.95 for a courier service delivery which we mistakenly thought would be quicker. An email and SIX days later the item arrived. This is why people do not use independent companies we paid £54 (which according to their website was a reduced price) plus £6.95 postage for an item Amazon are selling for £50 and less postage for next day delivery.”

Helpful Report

Posted 1 year ago

“Avoid at all costs, eBay needs to look at this company's policies and postage. Got stung and will never buy from this company again.”

Helpful Report

Posted 1 year ago

“Take orders for items they obviously don't have in stock, take payment for express delivery and only inform when chased a week later that they don't have the stock. No response to calls. Email responses in the early hours of the morning! Waiting on a refund and have ordered elsewhere.”

Helpful Report

Posted 1 year ago

“Brought a sealey jack which is faulty Sent email no reply Phone number doesn’t work Bad customer service”

Helpful Report

Posted 1 year ago

“ordered 2 campagas refills last week and contacted Powertools direct.They replied I will look into it. Still waiting for answer to where my order is.”

Helpful Report

Posted 1 year ago

“I paid extra delivery charge to get the item asap, it should be with me between 25th and 26th, today is 27th and i haven't received ir heard from you.”

Helpful Report

Posted 1 year ago

“This company is taking orders that they don't have! The delivery shown is total fiction with no details of when item will be shipped. I have a great dislike companies that do this. I demanded a refund which they did.....the only thing good. It appears I'm not the only one with these issues. I don't recommend”

Helpful Report

Posted 1 year ago

“I've placed 2 x separate orders for different pressure washers in different weeks and both times I've been informed that neither item was in stock. This was 3 x days after I'd paid ! Absolutely awful company.”

Helpful Report

Posted 1 year ago

“so expensive £200 for a battery no chance”

Helpful Report

Posted 1 year ago

“order was cancelled and nobody told me until i chased the order”

Helpful Report

Posted 1 year ago

“Ordered items in stock at the time I ordered them, for a 48hr delivery, more than a week later no order was delivered, to find out that the company had cancelled my order, claiming the items were out of stock, for me to take a look at the website to find out that the items was actually in stock at a higher price, it seems to me that the company did not honour the price which these was when I ordered, no communication and to sell products at a higher price, this company is dishonest and does not deliver orders as stated, they also are very poor at communicating about issues until the point of cancelling the order, I will NOT be ordering from them very again, I can't deal with a company who cares more about profits than customer service and unable to deliver orders, order elsewhere with a company who does care, avoid this company if you want to avoid disappointment.”

Helpful Report

Posted 1 year ago

“Allowed me to purchase out of stock items. Delayed delivery took over 3 weeks to arrive. Missed item on order and only told me on day of delivery. Repeatedly had to ask for shipping costs refund. Customer service rep unbothered. Wouldn’t use again. Avoid.”

Helpful Report

Posted 1 year ago

“Order placed 3 weeks ago and still not received”

Helpful Report

Posted 1 year ago

Power Tools Direct is rated 4.6 based on 13,406 reviews