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Power Tools Direct Reviews

4.6 Rating 12,807 Reviews

95 %

of reviewers recommend Power Tools Direct

Company Reviews

Product Reviews

4.6

Based on 12,807 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Read Power Tools Direct Reviews

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 5th March 2024

Power Tools Direct 5 star review on 9th February 2024

Power Tools Direct 5 star review on 9th February 2024

Power Tools Direct 5 star review on 22nd November 2023

Power Tools Direct 5 star review on 27th October 2023

Power Tools Direct 5 star review on 15th August 2023

Power Tools Direct

Power Tools Direct 5 star review on 7th June 2023

Power Tools Direct

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have now tried to place an order for a Draper 15088 Tri-Cut pull saw. On each occasion, my order has been cancelled due to the item being unavailable despite it being shown as "in stock". I have been on the site three days after my order was cancelled for the second time and it is still showing as being "in stock". Not happy.”

Posted 10 months ago

“Didn’t contact me before sending a short order. Just refunded 3 items so did not get chance to cancel full order. Very poor service.”

Posted 10 months ago

“I placed an order, and after two days, when suppose to be delivery date I received information that that my item is out of stock..”

Posted 10 months ago

“Items ordered on the Thursday. Following Wednesday, no delivery, let alone an email from Power Tools Direct giving tracking number as indicated in the order confirmation email. Items arrived on the eighth day, still without a tracking number. Good job that I wasn't desperately in need of the items that I ordered, but it did frustrate me that I couldn't actually do the job I wanted to, for several days after I had anticipated receiving them.”

Posted 10 months ago

“Seems like they don't keep some/all items in stock despite their website saying so. Ordered an item for next day delivery as I needed it for an urgent job, paid extra and didn't receive till a week later. When arrived could see on packaging the order they had placed to supplier and then outer packaging showed delivery to me. Despite emails they went unanswered and when they did come back to me they tried to blame courier company DHL. No apologies. Would'nt order again from here sorry. How they can possible say they can get an item to you next day and have the cheek to charge extra for next day delivery when they know the item has to be ordered their side and then forwarded so minimum 48 hours seems a little bit dishonest. This might not apply to all items but certainly was my experience.”

Posted 10 months ago

“Hurrendous experience. Paid for next day delivery items arrived 8 days later. Asked to cancel order in the third day as you said items hadn’t been dispatched was told I couldn’t. Asked if I could return items. Only at my cost. Asked for refund of my next day delivery fee £24.95. No response. Absolute shambles. Will never use again. Avoid avoid avoid”

Posted 11 months ago

“Not happy with the product. Sealey motorbike trolley. Unable to raise bike on stand unaided and then trolley will not move which is what it was intended. Please send information regarding a return and refund.”

Posted 11 months ago

“The sturfing spade did not arrive when promised. Was several days late, and I had to chase them up. The actual tool was of a good quality. Morton Laird.”

Posted 11 months ago

“This has been a complete nightmare company to deal with, I paid for express delivery and 6 days later I have still not got it, I have stopped me from working for days as I'm a tradesman, now i,m told its being delivered today and I have to wait around another day as they do not pay for returned postage, they keep a phone number on there web page so it looks like they are contactable by phone when you ring it, it just tells you this line is unmanned and to email them, email them and it's just useless, told them not to post the items as they told me it had not left yet but they posted it anyways and they do not pay for return post, God never again will I use a web page without a working phone number as if something goes wrong it can and has been a complete nightmare, now complaining to my bank to get a chargeback”

Posted 11 months ago

“If you want to waste your money on express delivery this is the company to go with,don't despatched items in the time frame they say. No telephone number to call,only emails which take days to answer. Seems they have conned alot of people out of extra money for delivery and don't refund,and they have the cheek to get you to pay for returning it Please don't waste your money with this company. Go with a well established one and you will see the difference and save money”

Posted 11 months ago

“Absolute shocking service ordered 12× 5l pva and when arrived they were 1l tubs no were in description saying that just a picture of a 5l tub Be carefully before you buy They know fine well what they doing”

Posted 11 months ago

“ordered over a week ago: haven't received goods, havent received response to email chasing goods cant find tel number to follow up emails”

Posted 11 months ago

“This has been a complete nightmare company to deal with, I paid for express delivery and 6 days later I have still not got it, I have stopped me from working for days as I'm a tradesman, now i,m told its being delivered today and I have to wait around another day as they do not pay for returned postage, they keep a phone number on there web page so it looks like they are contactable by phone when you ring it, it just tells you this line is unmanned and to email them, email them and it's just useless, told them not to post the items as they told me it had not left yet but they posted it anyways and they do not pay for return post, God never again will I use a web page without a working phone number as if something goes wrong it can and has been a complete nightmare, now complaining to my bank to get a chargeback”

Posted 11 months ago

“I would put 0 stars, but unfortunately this is not possible. I paid for express delivery because I urgently needed the product, but they waited 11 days before sending it. As a result, I paid more when buying the product in the store and also paid twice for delivery because they refused to pay for return delivery. At the same time, during these 11 days I called them and wrote to them to cancel the order, but it turned out to be impossible. Shame. I don't recommend it. PR1000423235”

Posted 1 year ago

“Placed an order and paid for a digital torque wrench. Next day get emails stating item was out of stock. Why let me order it then. They have refunded me but now I have to wait a few days for my money to appear back into account. Will purchase elsewhere in future. Would have put no stars if it were possible!!!!”

Posted 1 year ago

“Had to leave checking out while I checked out a couple of things when I came back to it it had emptied ! Took me ages spent £300 but hey ho won’t be doing that again”

Posted 1 year ago

“No customer service, sent 4 emails, all ignored, Asked for a refund, still ignorned. Call customer support and the number directs you to voicemail saying you have to email enquires/ issues. I ordered the products two weeks ago now, Order was only a number of boxes of screws too. Wont be using again”

Posted 1 year ago

“Item was on the website. I ordered it. Then got an email saying it was not available.”

Posted 1 year ago

“No phone line to get through to a human when there are errors with the order. Really frustrating to not be able to speak to someone”

Posted 1 year ago

“Can not contact to find out when your delivery is going to arrive, bad customer service. Wrong reference number send so could not get in touch with the delivery company, basically they didn't want to know”

Posted 1 year ago

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Power Tools Direct is rated 4.6 based on 12,807 reviews