Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,331 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,331 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been a longstanding customer making multiple orders with Power Tools Direct. However having made my last order with a given delivery date (and a delivery charge) they have failed to deliver, make any contact on the delay nor make any contact back from emails, with no one answering the phone line either. I cannot fault the prices that they offer however the customer service has been awful.”

Helpful Report

Posted 1 year ago

“Took 7 days to dispatch, 3 days to answer emails, and don't accept phone calls Won't use them again John Timmins”

Helpful Report

Posted 1 year ago

“I ordered item a week ago, after a few days I got an email saying item was shipped. DHL tracking shows they haven't got it yet. I dont have it either. I cant review the item yet so I reviewed my experience with PowerToolsDirect on this order. Poor show.”

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Posted 1 year ago

“I asked for cover my expense in returning sub standard packageing ,ie at my expence????”

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Posted 1 year ago

“Ordered my items on Saturday and charged for express delivery quoted as 2-3 working days. Tried to phone numerous times following Friday when items still hadn’t been received but unable to get anyone to answer the phone. Emailed Friday 10.00am asking for update and received a reply at 12:00 saying item shipped with Royal Mail with tracking number. Tried to track parcel but Royal Mail not responding to tracking number. Emailed again at 1.00pm asking for information but this time no response. Item eventually showed on Royal Mail tracking on Saturday as received from sender after 5.00pm Friday night. Received Saturday. Email from PTD on Monday saying item delivered. Very frustrating company to deal with obviously had not done anything about my order until I chased it. Will go elsewhere in future due to being unable to speak on phone and lack of honest communication.”

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Posted 1 year ago

“Not received my order….terrible service…will not recommend…what’s happened”

Helpful Report

Posted 1 year ago

“The worst company I’ve ever used professionally. Non existent customer service( email only) The lady I was dealing with was particularly poor, didn’t understand simple words and questions. Took £500 from my account for an agreed product that was in stock. It was only part delivered 2weeks late with no justification. The remaining part of the order was never going to be stocked as I called the manufacturer that expressed concern about there dishonesty! I therefore cancelled the order and arranged a collection. I waited over 4 weeks after they received the item to get my refund. Which was short! Tried to resolve and clarify over email but the incompetence is unbelievable. Avoid this company if you wish to be treated within the parameters of consumer law!!!!”

Helpful Report

Posted 1 year ago

“I am extremely dissatisfied with the service I have received from your company. I placed an order at the beginning of the week and paid £8.95 for express delivery, yet it is now Friday and my order still has not arrived. I have lost money each day that the items have not arrived, as I am unable to work without them. I requested a refund and am still waiting for my money back. This delay in delivery and lack of communication is unacceptable. If I had known that the express delivery I paid for would not be honored, I would have ordered from a different company that could deliver in a timely manner. I am extremely disappointed in the level of service provided by PowerToolsDirects.com and will not be ordering from you again in the future. Sincerely, Byulent Eminov”

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Posted 1 year ago

“Provided me two bill hooks. Arrived swiftly. They were however blunt. Completely blunt. We have had to spend an hour sharpening them. Why blunt a blade before sending?”

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Posted 1 year ago

“Still waiting for the delivery. Not the company’s fault but there are better ones available.”

Helpful Report

Posted 1 year ago

“Ordered item on 3rd Feb didn't arrive until 15th Feb. Had to cancel job and rebook, client not happy. Most of my orders from other companies come next day or up to three days. Obviously won't use this company again.”

Helpful Report

Posted 1 year ago

“On the website is express delivery after three days I was tried chasing it and find out what item even not dispatched”

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Posted 1 year ago

“Heater was broken in transit”

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Posted 1 year ago

“Avoid this company! Customer service is non existent!! They have taken my £500for an item that was only part delivered(even though it stated in stock delivery in 2 days!). Can’t speak to anyone on the phone to resolve anything so You can only contact someone via email who doesn’t appear to understand simple English or respond properly. After arranging a collection a month on to collect the incomplete product they can’t tell me if it’s been received.Caused major delays and still can’t get my money back nearly 2 months on! Don’t be a victim to this scandalous company!”

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Posted 1 year ago

“First time buying anything from Power Tools Direct. I ordered 6 containers of brick cleaner 9 days ago. Cash taken on card immediately. Today I receive an email telling me that they are out of stock and refunding my card. Looking online for another supplier and it appears that they are in stock! Not impressed that it has taken 9 days to even process my order; their stock systems are clearly not up to scratch and waste busy builders time. And in spite of the email telling me that have refunded my card it is not appearing on he card statement yet.”

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Posted 1 year ago

“They are cancelled my order”

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Posted 1 year ago

“You would not send to Northern Ireland.”

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Posted 1 year ago

“Long standing customer, placed order incorrect items sent, will not replace until incorrect item returned - 'company policy'. Rubbish.”

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Posted 1 year ago

“Ordered 2 saws, didn’t get a dispatch email for over a week, only when I emailed customer service did I receive one. Took 10 days to deliver”

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Posted 1 year ago

“Ordered a product which said on line if I ordered within a set time it would be delivered in two days. Waited a week, nothing arrived, tried ringing the number on the web site, only to be told it's email only. Sent emails took a very long time to respond. Had to chase a few times. Eventually got a reply and it arrived nearly two weeks later. By then it was too late, very poor communication, very frustrating that you can't speak to someone despite advertising on the web site you can, won't ever use power tools direct again. Disappointed.”

Helpful Report

Posted 1 year ago

Power Tools Direct is rated 4.6 based on 13,331 reviews