Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,832 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed in the delivery service We were at home at the time arranged The van arrived outside our house and the driver spent 10 minutes looking for the parcel he never informed us that it was missing just left We then received a email saying we were out and could another date be arranged which we have done Very disappointed in the lack of communication”

Helpful Report

Posted 4 months ago

“Ridiculous delivery / packaging charge in relation to size & value of the product purchased.”

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Posted 4 months ago

“Ordered from you because i needed something for a job and you advertised quick delivery. The job is now over and i had to buy the same thing elsewhere wasting my money because this delivery took so long. Its due to arrive today on saturday and it should have been here last monday/Tuesday.”

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Posted 4 months ago

“Good range of products at fair prices however order placed over week ago and still waiting for delivery”

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Posted 4 months ago

“Paid for a small item,..........nothing so far, contacted....silence....then a little waffle about supplies, look at the review from the io domain British Indian Ocean Territory, one of the most corrupt spots on the earth. I am a once bitten twice shy guy. Nuff said.”

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Posted 4 months ago

“Ordered 2 items only one delivered, the don’t answer the phone, the don’t reply to emails or the ‘contact us’ form.”

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Posted 4 months ago

“Service was not the best as my original order took over a week to be delivered with no correspondence from the seller. i had to chase my order as i hadn't received any updates. Overall poor service!”

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Posted 4 months ago

“Ordered products on the 21.11.25 still waiting for delivery on the 2.12.25. Emailed power tools-poor email response with no explanation to delay Phoned and emailed on the 2.12.25 no response from powertools. Will not use again nor would I recommend them. Item not received in time stated and looks like the items will not be delivered. Now trying to get my money back”

Helpful Report

Posted 4 months ago

“Look at all these fake 5 star reviews, amazing how they get away with it. Website claims they have over £50 million pounds worth of stock, yet Companies House shows they hold stock assets of £229k, quite a difference. Considering the massive delay from point of order to delivery, one might believe they are just an Aliexpress based trans-shipping company. Dont get tricked by the cheap prices, and if you want to wait 2 weeks for parts, just order them from Aliexpress yourself.”

Helpful Report

Posted 4 months ago

“We paid for express delivery, it took a week!!”

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Posted 4 months ago

“Avoid this company like the plague. Paid for item next day delivery on a Saturday. Didn’t expect it Monday but atlleast by Tuesday over a week. Excuse after excuse. Don’t waste your time”

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Posted 4 months ago

“NOT AT ALL IMPRESSED. VERY MISLEADING ADVERTSING. THE GOODS WERE IN STOCK AND AVAILABLE.TWO DELIVERY OPTIONS OFFERED. 2-3 DAYS SELECTED AT ADDITIONAL COST. AFTER 3 DAYS NO DELIVERY RECEIVED AND NO NOTIFICATION OF PROBLEMS . ON QUERYING WAS INFORMED THAT DELIVERY TIME QUOTED IS THE TIME AFTER DESPATCH (IN THE SMALL PRINT) NOT FROM PLACING THE ORDER AND PAYING FOR THE GOODS. THE GOODS HAD STILL NOT BEEN DESPATCHED !!!!!!! TOTAL TIME FROM ORDERING TO RECEIVING GOODS WAS 7 DAYS. I DO NOT AGREE WITH "REVIEWS.io Terms and Conditions" AS THERE ARE NONE AVAILABLE TO REVIEW !!!!!!!”

Helpful Report

Posted 4 months ago

“03.11.25. paid £17.90. 11.11.25 haven't received the order As such, not Power Tools Direct fault, the delivery company used, Royal Mail (Parcel Force) have a 100% delivery failure rate locally. Still annoying when one has forked out cash, not received the order, nor as of yet, a refund. No clarity as to whether or not I will receive a refund”

Helpful Report

Posted 5 months ago

“We ordered 3 tins of wood preserver in light brown. After a considerable delay the delivery arrived, with one tin of light brown and two tins of black! On reporting the issue to Power Tools Direct they requested a photograph!! The colours are written on the tins, so what will a photograph show? Having waited weeks for the delivery how long will it be for replacements, and willl they be the right colour?”

Helpful Report

Posted 5 months ago

“after 9 days of not hearing anything regarding an i order i had placed i emailed to ask what was going on to be told the main item i had ordered was out of stock would i like a refund or wait for it to come in, i repiled asking how long it would be to be told another day later they would find out and let me know. i heard nothing else except to be given a refund for the main item not including the delivery charge and a small hand tool i added to my order to make it up got sent to me hence charging me for the delivery, the main item which was the whole point of the order is still showing as in stock on the website. cant believe i had to wait 9 days to find out and only then because i asked.”

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Posted 5 months ago

“Unbelievably bad service. Stock items ordered Monday for express delivery. No delivery info sent & after 4 days I phoned to ask what was going on. Several phone calls, voicemail each time. No-one phoned back. I emailed asking for you to phone back, you didnt. Then get email from fedex saying items will be delivered following Monday - too late.”

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Posted 5 months ago

“I ordered ‘in stock ‘ items & paid for express delivery as they were needed for a job. After several days I called & got told ‘oh you should receive them tomorrow’, then ‘oh, we haven’t received them yet’. 10 days later, the same excuse. Rude customer service, she talked over me quite forcefully then started yakking to someone else whilst in mid conversation with me. No apology for such bad service. Eventually I got a refund. I definitely WOULD NOT recommend them.”

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Posted 5 months ago

“Ordered an item that was slightly more expensive than the £6.95 I paid for express delivery. After 3 days of waiting I still did not receive it. Contacted customer service and was simply told they were having issues with suppliers and apologized and thanked me for my patience!!!! In my opinion the item should not have been advertised or marked out of stock if they did not have it.”

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Posted 5 months ago

“Placed order 22/10 chased 24/10 got told waiting stock, asked if they could find out when got told No waiting on feed back no attempt to help, 30/10 just got an email to say they have cancelled my order as cannot fulfil, no courtesy call nothing!”

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Posted 5 months ago

“Item not arrived, no customer service available. Delivery service is awful.”

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Posted 6 months ago

Power Tools Direct is rated 4.5 based on 13,832 reviews