Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,406 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was needing this slim long reach socket to secure my kitchen tap. Unfortunately I could have saved myself £7.12 if I had looked on another site first. I puchased the same spec socket for £2.99 which was delivered much quicker and with free postage”

Helpful Report

Posted 1 year ago

“No sign of the order after you said you'd despatched it 10 days ago.”

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Posted 1 year ago

“Placed an order a week ago , half of it turned up , asked when the rest was being sent , just got refund for the unsent items with no explanation ( should have used Amazon )”

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Posted 1 year ago

“Ordered the part a week before Christmas and payed for next day delivery as part was indicated as in stock, after emails asking about my parcel it arrived on the 3rd of January.”

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Posted 1 year ago

“Absolutely shocking only received one of the tools out of the two I ordered but no indication to why this has happened”

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Posted 1 year ago

“Still don't have the items. Have messaged multiple times yet still do not have a response.”

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Posted 1 year ago

“Time to be delivered was long had to buy some to keep me going no impressed won’t be using again”

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Posted 1 year ago

“PRODUCT ORDERED ONLINE -THEN NOT IN STOCK, STILL ADVERTISED.”

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Posted 1 year ago

“Very dissatisfied with this company, I ordered 5 LED candles for my chandelier all the same so the warm light effect would be even. I paid for fast delivery so I could have them before Christmas. They arrived on time but there were only 4 candles instead of 5 and they were in different boxes clearly short on supplies. Having contacted the company I have been given a refund for the candle that was missing the point is that I would have preferred a cancelled order instead of a refund. I did not get any apology and still have to get another candle.”

Helpful Report

Posted 1 year ago

“19/12/23 A few issues that let this company down Firstly I paid for express delivery and it came with palletways on economy. Secondly they claim they can have a parcel out to you in two days when ordering whereas I ordered on the 7th of December and only received the package on the 19th. No apologies for it being late no explanation as why it wasn’t on express delivery. As a business owner myself if something is wrong or we haven’t met up to our customers standards we try our up most with plenty of communication and try to resolve the issue as well as offering an apology. Very poor service with no sign of a refund on the express delivery charge which I didn’t receive and no apology either for the inconvenience.”

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Posted 1 year ago

“The delivery was meant to be Friday For a job on Saturday but they didn’t deliver until Monday so it was a waste of time and money”

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Posted 1 year ago

“Accepted my order, then cancelled it 3 days later. I did get a refund, but disappointed that they were unable to fulfil my order.”

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Posted 1 year ago

“Goods received in packaging which appeared to be 'well travelled' and rather battered. One component part was bent and badly assembled, some looked unfinished, and the main unit had a router height lock which did not work. Currently I am waiting for a collection (sometime today) to return the item for somebody else to discover the same issues and eventually I MAY get a replacement, but apparently only if they agree with my own findings. The item had been opened and repacked previously so the condition of the contents should have been noted and marked as DO NOT SEND OUT, rather than WE'LL SEE IF WE CAN GET AWAY WITH IT. Not really too impressed with Power Tools Direct.”

Helpful Report

Posted 1 year ago

“I wish I could leave a good review but unfortunately...... I placed and order, paid for express delivery and waited! Order did not arrive so I chased and recieved an email with a tracking number (for half my order). I chased again and asked to be called.....got another email. Contacted them a third time, again asking for a call.....surprise, surprise, another email. Oops, we don't have your order in stock so we held it back! I lost several days work waiting for materials that they didn't have in stock but still took my order and accepted my payment. I had to compensate a very unhappy customer, who quite rightly thought I'd hopped off to another job (until I showed him my emails), lost time and obviously money but at least PowerTools said sorry so I guess that makes it all better!”

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Posted 1 year ago

“Goods have not arrived and follow up e mail still waiting to find out where they are”

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Posted 1 year ago

“Re: Order 1000456786 Invoice No: 1000363619 Dear Sirs, I have not received my Bike Lights - If you do not supply immediately I will give you a very bad review”

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Posted 1 year ago

“Very poor service. Took over a week from placing the order until they decided to dispatch. Ordered on 17th November. After an emailing asking about my order on 23rd, got notice on the 24th November that it was being despatched. I await to see when it will arrive. One of the slowest companies I have ever used to actually send an order out!”

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Posted 1 year ago

“Shocking. Order cancelled 24 hours later. No reason given. Cheers. Total waste of time.”

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Posted 1 year ago

“Should be Power Tools Indirect, paid extra for delivery of one item, waited in two days and still not received. Contacted via e-mail and received a generic response. Very poor customer service.”

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Posted 1 year ago

“Still not received my package”

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Posted 1 year ago

Power Tools Direct is rated 4.6 based on 13,406 reviews