Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,333 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,333 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods received in packaging which appeared to be 'well travelled' and rather battered. One component part was bent and badly assembled, some looked unfinished, and the main unit had a router height lock which did not work. Currently I am waiting for a collection (sometime today) to return the item for somebody else to discover the same issues and eventually I MAY get a replacement, but apparently only if they agree with my own findings. The item had been opened and repacked previously so the condition of the contents should have been noted and marked as DO NOT SEND OUT, rather than WE'LL SEE IF WE CAN GET AWAY WITH IT. Not really too impressed with Power Tools Direct.”

Helpful Report

Posted 1 year ago

“I wish I could leave a good review but unfortunately...... I placed and order, paid for express delivery and waited! Order did not arrive so I chased and recieved an email with a tracking number (for half my order). I chased again and asked to be called.....got another email. Contacted them a third time, again asking for a call.....surprise, surprise, another email. Oops, we don't have your order in stock so we held it back! I lost several days work waiting for materials that they didn't have in stock but still took my order and accepted my payment. I had to compensate a very unhappy customer, who quite rightly thought I'd hopped off to another job (until I showed him my emails), lost time and obviously money but at least PowerTools said sorry so I guess that makes it all better!”

Helpful Report

Posted 1 year ago

“Goods have not arrived and follow up e mail still waiting to find out where they are”

Helpful Report

Posted 1 year ago

“Re: Order 1000456786 Invoice No: 1000363619 Dear Sirs, I have not received my Bike Lights - If you do not supply immediately I will give you a very bad review”

Helpful Report

Posted 1 year ago

“Very poor service. Took over a week from placing the order until they decided to dispatch. Ordered on 17th November. After an emailing asking about my order on 23rd, got notice on the 24th November that it was being despatched. I await to see when it will arrive. One of the slowest companies I have ever used to actually send an order out!”

Helpful Report

Posted 1 year ago

“Shocking. Order cancelled 24 hours later. No reason given. Cheers. Total waste of time.”

Helpful Report

Posted 1 year ago

“Should be Power Tools Indirect, paid extra for delivery of one item, waited in two days and still not received. Contacted via e-mail and received a generic response. Very poor customer service.”

Helpful Report

Posted 1 year ago

“Still not received my package”

Helpful Report

Posted 1 year ago

“Took my money then after 3 days refunded my money telling me the goods where not in stock..would be better to say on the Web page that there is a lack of stock.”

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Posted 1 year ago

“The item has I ordered had been discontinued, took them a few days to realise that and refund me!”

Helpful Report

Posted 1 year ago

“Terrible Service had to pay £100 for Delivery after 3 days did not arrive and was then delivered following week had to wait nearly a week for delivery”

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Posted 1 year ago

“I had to have a refund as the item advertised was not available”

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Posted 1 year ago

“Despite ordering scews 6 weeks ago, still not received them and have cancelled my order. Although no refund yet received. Been advised that the products will not be dispatched until the end of November, they still show as in stock and available for delivery.”

Helpful Report

Posted 1 year ago

“Beware this Company! The Item ordered was faulty, I informed Power tools direct within 30 of it being delivered and asked for a refund. This was denied, stating the 30 days started from date of order. This is in violation of consumer rights, but they are not interested. They then try to blame the manufacturer. Please don't risk it or like me you will end up trying to sell the item on Ebay to try to get some of your money back.”

Helpful Report

Posted 1 year ago

“Placed an order for nails. 10 days later, after 2 emails chasing my order..was told they were out of stock...why did it take 10 days to tell me you had no stock??? Would not use again.”

Helpful Report

Posted 1 year ago

“unable to call them email only, taken over3 weeks to attempt to deliver the item, by which time i have had to buy elsewhere due to limited time to do the job”

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Posted 1 year ago

“Failed to supply goods”

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Posted 1 year ago

“Poor service, a week to despatch and the delivery service lacks the ability to rearrange deliveries easily, a delivery which would’ve been accepted easily the week before they were despatched, now two weeks from order I still don’t have my product. Some emails don’t get responded to.”

Helpful Report

Posted 1 year ago

“Cancelled my order.didn't give a reason. The product is still offered for sale on the website over 2 weeks later. No doubt wasting other people's time . Review. Useless.”

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Posted 1 year ago

“Poor service”

Helpful Report

Posted 1 year ago

Power Tools Direct is rated 4.6 based on 13,333 reviews