Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 14,006 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,006 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received invoice straight away but after that no info regards delivery courier or tracking info. I needed to change my shift to be home when order arrived but despite many unanswered phone calls and emails we had a call by the courier on our land line?? to say between 7am and 7pm the following day, wife had to phone courier on the day to get a 3 hr window. Luckily I managed to get home in time. Good price but delivery info and not answering calls or email a shambles. Will not be ordering again.”

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Posted 4 months ago

“Ordered a cutting blade with a 2-3 days delivery times still waiting a week later DO NOT USE terrible customer services”

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Posted 4 months ago

“Very poor delivery no tracking even though it says you can track delivery. communication dismal they never answer the phone and your lucky to get an email reply within 24hrs.”

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Posted 5 months ago

“Delivery late one week.”

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Posted 5 months ago

“Item ordered not received after 10 day given royal mail tracking number but unable to track emailed 3 times same response "dispatched with royal mail given tracking number that doesn't work" AVOID THIS COMPANY”

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Posted 5 months ago

“Ordered some loft stilts on the 3rd Jan and paid for express delivery. No update in relation to delivery, have tried to call - no answer and no reply to the emails I have sent chasing.”

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Posted 5 months ago

“Massive delay in sending. Part of order still not arrived and lack of updates”

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Posted 5 months ago

“What a complete waste of time this company is ! Order items listed as in stock to wait days for your delivery then when chased up you get a notification that your due a refund in several days because of no stock ! DONT EVEN WASTE YOUR TIME GO ELSEWHERE Read the reviews I wish I had .”

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Posted 5 months ago

“Wrong item sent and I havent had a reply”

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Posted 5 months ago

“No one answer the phone”

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Posted 5 months ago

“Ordered on 29th December EXPRESS delivery and was advised it would be with us between the 6th and 8th January. Great. Tracking showed sent on 8th and email said should be with us on the 9th. Storm hit and lane down to us full of snow and ice. Royal mail did try again today and could not as far too icy. Parcel was not received at Manchester until early hrs of the friday morning then sent to Buxton for delivery friday afternoon by which time it was snowing hard and Royal Mail would not come down even to our first gate where we could have walked up and got it. Conditions were bad. My partner has been waiting for this and is not happy.By the time our -3 degrees here warms up and the rain arrives to clear our lane down its going to now be next week before we get it. Would like to mention that had we NOT paid for express delivery we would have just thought unlucky with the weather but WE DID and again we were told between 6TH and 8TH we would get it.”

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Posted 5 months ago

“Failed to ship the majority of my order but sent the only item remaining - a £10 hammer, cost me £8 delivery; Rip off merchants do not use”

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Posted 5 months ago

“I placed an order online on the 1st of January with express courier delivery, estimated before 7th Jan. I received an Order Conformation, but no tracking number. Called, emailed and contacted through the website. No response at all, and no item.”

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Posted 5 months ago

“Ordered 31st Jan. Reveived email confirmation. Nothing since. No rwply to emails. Preume I have been SCAMMED”

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Posted 5 months ago

“Advertised as free delivery on google search After adding to your basket you get charged £6.00 delivery Scam”

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Posted 5 months ago

“No items sent ! Next day payed and now shut down for xmas so no answers this doesn’t seem legit to me ?”

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Posted 5 months ago

“Impossible to get hold of, never reply to emails, never ever answer the phone”

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Posted 5 months ago

“Still not received my package it’s over two week no good if your running a business and need stuff quickly as lead time not good send me a survey and expect me to answer questions that I can’t as to this point it not arrived”

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Posted 6 months ago

“Ordered retractable hose should received in 4 days it is never turn it up”

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Posted 6 months ago

“No delivery date provided”

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Posted 6 months ago

Power Tools Direct is rated 4.5 based on 14,006 reviews