Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,406 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was stated as 4 days if I paid for express delivery. Item was not dispatched for 5 days. Contacted them to tell them I would be unable to accept delivery and was told they would cancel the order. I now find they have not bothered to and I will be unavailable to take delivery. This is 10 day later. Also tried to shift the blame to DHL. Check Trustpilot for more horror stories.”

Helpful Report

Posted 1 year ago

“Order was placed on Friday and next Thursday still not arrived so I cancelled it and got a refund”

Helpful Report

Posted 1 year ago

“I haven't yet received my order”

Helpful Report

Posted 1 year ago

“I ordered some screws on the 13th of September after a number of emails asking about my order I still have no response they have taken £90 but still have nothing to show it’s now 20th September”

Helpful Report

Posted 1 year ago

“Ordered a compressor last month, came with broken systainer, they where quick to send a return label, was sent back, still waiting on a refund they just keep telling me they are still waiting on the returns department? It’s been the same reply 3 times now going on a month still not had my money back and still no reply from returns departments apparently! Also the tool took over a week to get to me even though it was down as next day delivery so it’s been 5 week from order. The reason the box came broke in the first place was because it was only wrapped in black plastic, I sent it back with bubble wrap in cardboard box. Wish I had read reviews before ordering. And still waiting on my money. Very disappointing.”

Helpful Report

Posted 1 year ago

“expensive delivery cost considering i ordered 23 rd august and received 4 th september. not good enough when i’m trying to keep customers happy at work.”

Helpful Report

Posted 1 year ago

“Hard work to deal with. Very slow exchange of emails when a phone call could just quickly sort an issue out. I needed to know who was going to deliver the compressor I bought so I could track it and be at home when it comes, but they can't do that for some reason. I'm dreading how bad it will be dealing with them if it develops a fault while under guarantee.”

Helpful Report

Posted 1 year ago

“Bought a Silverline GT52 azada / digging hoe to replace one I had stolen. On first inspection it was clearly poor quality - and significantly below the standard of my previous hoe - the head is poorly finished, and the handle is obviously softwood, not hardwood as described. I have asked powertoolsdirect to clarify exactly what kind of hardwood it’s supposed to be and they’ve failed to reply. The handle is very thick - to compensate for the softwood needing to be thicker for strength no doubt - is lacquered, making it as slippery as an eel and creates hand strain after 10 minutes of use (I’m a 15 stone 6’3” karate instructor, so it’s not me!). Fortunately further hand strain was avoided by the hoe head detaching itself after 10 minutes of use on previously dug ground. Now how could the head come off a digging hoe? Because the handle has not been turned with a flair at the end to prevent the head slipping off when used - this was revealed when the cheap plastic collar dislodged. A couple of screws I’ve put in to secure the collar went in like a hot knife through butter - softwood! Only a chocolate teapot is of worse design.”

Helpful Report

Posted 1 year ago

“No delivery of item after 2 weeks. No information given. Did not answer email Not at all pleased with this firm.”

Helpful Report

Posted 1 year ago

“If you need their products on a specific day, go elsewhere. Now 6 days late”

Helpful Report

Posted 1 year ago

“Ordered an item 12 days ago and still not arrived. I sent several emails with no joy, I am in the process of asking for my money back and ordering from a reputable company now. AVOID”

Helpful Report

Posted 2 years ago

“I put an order in and they didn't send the items, the phone number informs you to email. They don't respond to emails or inquiries forms on the website or Facebook. Don't use this company at any cost, it is an appalling service with absolutely no support.”

Helpful Report

Posted 2 years ago

“Orderer hangers with express delivery on a Thursday night, expected to receive goods by the following Tuesday at the latest. Didn't arrive until the following Thursday, what delayed my job. No email, to tell me when they would arrive, no contact on the phone”

Helpful Report

Posted 2 years ago

“I ordered nails that were marked as in stock and ready for immediate free shipping. Four days later I got a message saying they did not have stock. Then I checked my payment receipt to see I had been charged £10 for shipping. When I enquired about them sending an alternative product I was told they had nothing in stock, but their website clearly showed those nails as being in stock. It was clear from subsequent messages they did not care about the labour I had to pay that couldn't work the following day without those nails. I would highly recommend buying from another shop. The partial order they did ship had not arrived within 7 days of ordering.”

Helpful Report

Posted 2 years ago

“No product has arrived I have ordered 25 plus tubes of silicone and have not received anything”

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Posted 2 years ago

“Despite paying for express delivery the item has not arrived, some 8 days later plus.”

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Posted 2 years ago

“Disappointing experience. Paid extra for express delivery and a week later still no order. No response from customer services on delivery updates and can’t contact by phone. Think twice about using this company.”

Helpful Report

Posted 2 years ago

“I ordered two items. After one week of no tracking number or delivery time I contacted the company who stated “ I have asked Sealey to send this order to you directly for delivery tomorrow, we do apologise for the delay with your order” I then received an email saying the order was cancelled and I would receive a refund with no explanation. Very poor communication and has left me a week later having to order from another company”

Helpful Report

Posted 2 years ago

“Order was cancelled by yourselves without informing me. Only found out from credit card company”

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Posted 2 years ago

“Website misleading, order came incomplete”

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Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,406 reviews