Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,261 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,261 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed a order on 9th of January. Today 21st of January. Still not delivered. No answers to my phone calls, no answers to my e-mails. Avoid.”

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Posted 8 months ago

“Ordered over a week ago. No communication at all Avoid”

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Posted 8 months ago

“2 ITEMS THE DELIVERY WAS TERRIBLE, TOOK 8 DAYS FROM PLACING MY ORDER”

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Posted 8 months ago

“Unbelievable so-called customer service. I placed an order which, at the time, was stated to be delivered within 2–3 working days. I then placed another order and was charged twice. Neither of the orders were delivered. After a few phone calls, they stopped responding completely. After several chasing emails, I finally received a response saying it would be delivered “tomorrow” — then again “tomorrow” and so on. It is now the second week and I still have no parcels, no refund, and no proper communication. Avoid — I don’t believe this is a genuine company, or something is seriously wrong, otherwise I don’t understand why they won’t answer the phone or deliver goods that have already been paid for.”

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Posted 8 months ago

“Ordered and paid extra for express delivery due on 13th , due on 15/16th still nothing no communication no answer to my calls or emails and this is not the first time, never again .”

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Posted 8 months ago

“Ordered a cooker hose on Jan 6 for a website delivery promise of Jan 12 which sounded good as I had a gas safe engineer booked for Jan 16. Plenty time for a days delay or two. Hose did not arrive. No answer to my emails. Had to rush out to Screwfix and get one. Hose arrived Jan 17, a day too late.”

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Posted 8 months ago

“Ordered 10 days ago and paid for fast delivery. Nothings been dispatched. No one answer the phone or replies to emails. Scam business or dreadful service. Do not use!”

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Posted 8 months ago

“Ordered 10 days ago and paid for fast delivery. Nothings been dispatched. No one answer the phone or replies to emails. Scam business or dreadful service. Do not use!”

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Posted 8 months ago

“Ordered 2 items week ago, still not recieved, puts you off odering anything in the future”

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Posted 9 months ago

“Received invoice straight away but after that no info regards delivery courier or tracking info. I needed to change my shift to be home when order arrived but despite many unanswered phone calls and emails we had a call by the courier on our land line?? to say between 7am and 7pm the following day, wife had to phone courier on the day to get a 3 hr window. Luckily I managed to get home in time. Good price but delivery info and not answering calls or email a shambles. Will not be ordering again.”

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Posted 9 months ago

“Ordered a cutting blade with a 2-3 days delivery times still waiting a week later DO NOT USE terrible customer services”

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Posted 9 months ago

“Very poor delivery no tracking even though it says you can track delivery. communication dismal they never answer the phone and your lucky to get an email reply within 24hrs.”

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Posted 9 months ago

“Delivery late one week.”

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Posted 9 months ago

“Item ordered not received after 10 day given royal mail tracking number but unable to track emailed 3 times same response "dispatched with royal mail given tracking number that doesn't work" AVOID THIS COMPANY”

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Posted 9 months ago

“Ordered some loft stilts on the 3rd Jan and paid for express delivery. No update in relation to delivery, have tried to call - no answer and no reply to the emails I have sent chasing.”

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Posted 9 months ago

“Massive delay in sending. Part of order still not arrived and lack of updates”

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Posted 9 months ago

“What a complete waste of time this company is ! Order items listed as in stock to wait days for your delivery then when chased up you get a notification that your due a refund in several days because of no stock ! DONT EVEN WASTE YOUR TIME GO ELSEWHERE Read the reviews I wish I had .”

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Posted 9 months ago

“Wrong item sent and I havent had a reply”

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Posted 9 months ago

“No one answer the phone”

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Posted 9 months ago

“Ordered on 29th December EXPRESS delivery and was advised it would be with us between the 6th and 8th January. Great. Tracking showed sent on 8th and email said should be with us on the 9th. Storm hit and lane down to us full of snow and ice. Royal mail did try again today and could not as far too icy. Parcel was not received at Manchester until early hrs of the friday morning then sent to Buxton for delivery friday afternoon by which time it was snowing hard and Royal Mail would not come down even to our first gate where we could have walked up and got it. Conditions were bad. My partner has been waiting for this and is not happy.By the time our -3 degrees here warms up and the rain arrives to clear our lane down its going to now be next week before we get it. Would like to mention that had we NOT paid for express delivery we would have just thought unlucky with the weather but WE DID and again we were told between 6TH and 8TH we would get it.”

Helpful Report

Posted 9 months ago

Power Tools Direct is rated 4.5 based on 14,261 reviews