Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,832 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Invoice number 1000406461 Order number 1000502927 My purchase arrived in an open package, three tubes of sealant, no good to me as the nozzles had dissappeared, as I needed them the next day I had an eight mile round trip to get some and an extra cost. I have already sent a message to you and have had no reply to date. Martyn Long”

Helpful Report

Posted 1 year ago

“Advertised as free delivery, then requires £5.95. Not exactly free more like bait!”

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Posted 1 year ago

“Advertised HG stove glass cleaner with Free Delivery then added postal charge at check out ?”

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Posted 1 year ago

“Would rate this lower if it was possible I have ordered twice from these and the first item took over a week and the second still hasn't arrived six days later”

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Posted 1 year ago

“WITHOUT DOUBT THE WORST CUSTOMER SERVICE OUT THERE … *AVOID THIS COMPANY*”

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Posted 1 year ago

“Poor communication ,”

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Posted 1 year ago

“SOME OF THE WORST CUSTOMER SERVICE OUT THERE ….. NO RESPONSE TO EMAILS NO RESPONSE TO TELEPHONE CALLS NO RESPONSE TO ANYTHING I WOULD RECOMMEND YOU AVOID THIS COMPANY AND OPT TO SPEND YOUR MONEY ELSEWHERE ….”

Helpful Report

Posted 1 year ago

“I wanted to order 4 cans of plasti-kote Azelea garden paint which was advertised with free delivery. On completion a £9 delivery charge was added?. I left a vm with customer service to date I have had no response or reply as to why the item advertised did not qualify for free delivery so I have not ordered. I understand that a company has to make a profit and sometimes it uses outside delivery drivers but it needs to be made clearer and not mislead customers , even ordering 1 item will still incur a charge so the items are not as advertised. Reading reviews on trustpilot this seems a unreliable company to deal with and I don't want the hassle of trying to get a refund if my order goes wrong, buyer beware!”

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Posted 1 year ago

“I've tried a number of times with messages on the phone and emails the jet wash we brought has broken after 3 times of using it , noone as got back intouch”

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Posted 1 year ago

“Terrible service , dispatch time and delivery very slow with no communication, won't purchase from these again.”

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Posted 1 year ago

“I find it almost incomprehensible that a company could advertise a device with a 5 stroke engine?? Unless of course they have modified the engine and registered a patent??”

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Posted 1 year ago

“I placed the entire order for a whole week but still received no news. After asking, I received the package but the screws still missing. It took more than ten days after I placed the order to be told that the goods were not in stock. Refund still not received. It’s a very bad shopping experience.”

Helpful Report

Posted 1 year ago

“Order placed, order not delivered, email sent to query delivery then the order was sent next day but didn’t arrive next day. It’s due Monday over a week after it was ordered. Pushed a big job back and made my company look like fools.”

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Posted 1 year ago

“I haven’t received my order and have tried to contact Power Tools Direct a number of times both by phone and email but I have not received any response.”

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Posted 1 year ago

“My husband ordered a standard item Friday 5/7/24 and paid £6.95 for a courier service delivery which we mistakenly thought would be quicker. An email and SIX days later the item arrived. This is why people do not use independent companies we paid £54 (which according to their website was a reduced price) plus £6.95 postage for an item Amazon are selling for £50 and less postage for next day delivery.”

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Posted 1 year ago

“Avoid at all costs, eBay needs to look at this company's policies and postage. Got stung and will never buy from this company again.”

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Posted 1 year ago

“Take orders for items they obviously don't have in stock, take payment for express delivery and only inform when chased a week later that they don't have the stock. No response to calls. Email responses in the early hours of the morning! Waiting on a refund and have ordered elsewhere.”

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Posted 1 year ago

“Brought a sealey jack which is faulty Sent email no reply Phone number doesn’t work Bad customer service”

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Posted 1 year ago

“ordered 2 campagas refills last week and contacted Powertools direct.They replied I will look into it. Still waiting for answer to where my order is.”

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Posted 1 year ago

“I paid extra delivery charge to get the item asap, it should be with me between 25th and 26th, today is 27th and i haven't received ir heard from you.”

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Posted 1 year ago

Power Tools Direct is rated 4.5 based on 13,832 reviews