Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,406 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slow delivery but pay from fast delivery missing parts”

Helpful Report

Posted 2 years ago

“Slow delivery but I’m paying faster delivery plus not put all parts in boxe he doesn’t want to give my money back.”

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Posted 2 years ago

“Listed as stock item I paid then told not in stock,this has not helped with our relations to a big customer that we supply parts to in F1 very disappointed indeed will not use again”

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Posted 2 years ago

“Pictures on their website do not match the title. Item was shown as Antique Pine and they sent Smoked Walnut.”

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Posted 2 years ago

“Ordered 100 silicone sealant only 50 arrived left an email with no response can't speak to anyone as when you phone says email only horrendous customer service”

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Posted 2 years ago

“Rubbish service. Sales team couldn’t care less. Picture of item doesn’t match the title. Wrong item sent. List goes on.”

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Posted 2 years ago

“Ordered 2 items and paid for express delivery. One item arrived, however I am yet to receive the second, after requesting a refund I was advised a 6 working day investigation needed to take place before I would receive an answer, this has now been a month since being advised 6 working days and I am still no further forward with receiving the product or a refund. First and last time I use this company.”

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Posted 2 years ago

“The worst experience in tools online buying. I ordered a belt sander and after few days, with no explanation, I've been refunded. I ordered a different model of belt sander. After 2 days, the order status was still processing. I wanted reassurance, so I emailed them asking about the first order and if the second order will be honored. Their apologized for the first order, the reason being a stock malfunction, but reassured me that the second belt sander will be delivered. It didn't. At least I was refunded again.”

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Posted 2 years ago

“Selling items then realising they are cheaper than everywhere else so decided to cancel the order”

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Posted 2 years ago

“Placed the order for very time sensitive delivery. Instead of goods received a credit memo.”

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Posted 2 years ago

“Order a makita cordless dust extractor on 23/02/23 website clearly stated next day delivery 4 days later it turns up leaving me out of pocket they have a customer service number that takes you to an email address but nobody ever responds all my paperwork says next day delivery but they still argue the case I will never order from this company again customer service is abysmal once they have your money they don’t want to know.”

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Posted 2 years ago

“Hi Everybody. Bought this repair kit few days ago and tested it as soon as arrived. It is absolutely useless kit as never cured when it was applied on the windscreen. Do not waste your money and time.”

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Posted 2 years ago

“You cancelled the order and did not deliver the product. Why are you asking for a review?”

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Posted 2 years ago

“Delivery was attempted on a Friday at 19:30 (Outside business hours) and then apparently delivery was attempted again Monday at 16:40 when we were open (DPD POD shows the back of the vehicle and not our premises so proves the driver didn't even attempt to deliver, we also didn't receive a calling card through our door). Tried to call Power Tools Direct but they seem to no longer believe in telephone conversations. Emailed 3 times on 3 consecutive days without a reply. Very poor communication and customer service, unfortunately.”

Helpful Report

Posted 2 years ago

“Needed for a job 60 miles away so timing important.Charge 7.95 for delivery 2-3 days but not arrived or even notified of despatch on day 4. Tried to call but telephone number directs you back to email and so far not even an acknowledgment. My first and last purchase.”

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Posted 2 years ago

“7 barrel traps are put on the wrong way”

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Posted 2 years ago

“Poor representation of what was sold. Sent completely wrong item”

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Posted 2 years ago

“Product has not arrived yet”

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Posted 2 years ago

“Very poor customer service - paid over £80 to have my item delivered within 2 days and 9 days later I still do not have my item. I have asked for a refund of the express delivery charges but this has been declined. Express delivery is misleading and I have paid for a service I have not received”

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Posted 2 years ago

“Poor service”

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Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,406 reviews