Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,346 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible! Do not buy from here, they sell things that are not in stock. I ordered a log burner and emailed them to double check it was in stock, which they confirmed it was. 3 days later I got a refund with no explanation.”

Helpful Report

Posted 2 years ago

“Ordered over a week ago and still haven’t received parcel. E mailed PTD to check, told me it’s been dispatched but still haven’t got it.”

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Posted 2 years ago

“No info when my purchase will be arriving, a tracking number that will only update after it has arrived, what use is that? This is now day 10.”

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Posted 2 years ago

“ordered 12/12/2022 today is 20/12/2022 and still waiting and no date confirmed for delivery”

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Posted 2 years ago

“Terrible: Very poor customer service. Paid for delivery of a small order, after over one week no tracking (that works), no assistance when enquired twice.”

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Posted 2 years ago

“Order still not delivered, tracking means nothing as it will not be updated until out for delivery”

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Posted 2 years ago

“Still don’t have what I bought!”

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Posted 2 years ago

“Late delivery despite paying extra for expedited service. Item faulty, but Power Tools Direct will only refer to manufacturers (said this would take 2 working days but now been waiting a week). No working sander or refund. Metal shard flew out of sander - very dangerous!”

Helpful Report

Posted 2 years ago

“Not received my order Had no response to my query email”

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Posted 2 years ago

“Goods ordered 5 Dec 2022. Arrived 17 Dec 2022. Package torn and contents hanging out but fortunately all there and not damaged.”

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Posted 2 years ago

“placed an order over a week ago, have been told one of the items is not in stock even though showing in stock when ordered, and the second part of the order still hasn' t arrived”

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Posted 2 years ago

“Terrible service. Ordered two SDS chisels for a job on Monday, got in touch the following Monday as they hadn’t even been dispatched. Got a dispatch notice on Tuesday, the day I needed them for and another week later and they still haven’t been delivered. So over two weeks now and no hint of getting them. Won’t be using again.”

Helpful Report

Posted 2 years ago

“Appalling service, Took my order and payment for next day delivery, yet 4 days later DPD are saying delivery could be be a few more days and they can't confirm the date. Tried to speak to Power Tools Direct, but no phone number. E- mailed and asked them to call me, but, they refused. the delayed delivery has halted production, we asked Power Tools Direct if we could refuse the delivery in order to purchase locally, but where advised they may charge us for a refused delivery. Not Good Enough. Shall not use this company again..”

Helpful Report

Posted 2 years ago

“I'm still waiting for my order, dispatched on 5 December”

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Posted 2 years ago

“Rubbish delivery service used by Powertools Direct, unable to track and postponed four times already. Still waiting . Also unable to call Powertools Direct. Not impressed .”

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Posted 2 years ago

“very expensive delivery. £50 is a lot for shipping”

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Posted 2 years ago

“5 days late on delivery SO FAR. Tried calling but answer phone says they no longer take calls, and e-mail is the only way of communication. Companies need to stop hiding behind Covid. I try to boycott any company that I cannot talk to over the phone at least, my mistake I guess.”

Helpful Report

Posted 2 years ago

“Did not deliver. Reported as delivered. No-one on site heard or saw anything of you. Where is my parcel”

Helpful Report

Posted 2 years ago

“You didn't have an item in stock and yet you still listed it as available and accepted payment. So I didn't actually even receive the order you're asking for feedback for. Maybe make sure the stuff your selling is actually something we will receive. That would be a good start.”

Helpful Report

Posted 2 years ago

“would not use this company again,express delivery really means slow delivery with royal mail”

Helpful Report

Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,346 reviews