Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 14,010 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,010 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was promised 2 day delivery have been waiting 7 days”

Helpful Report

Posted 1 year ago

“Terrible company. Ordered product over a week ago. Still not turned up or had any response from my efforts to find out what’s going on with the delivery. Not ideal when you pay extra for delivery when you’re relying on the product for a job!! Will Never use again. Recommend you AVOID!!!”

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Posted 1 year ago

“Terrible paid for express delivery never received item no communication don't buy anything from”

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Posted 1 year ago

“terrible service , ordered on 3rd still no delivery on the 9th , held job up , emailled and left messages 4 times , no response , un manned phone rang all day throughout the day , in the end had to order elksewhere and will be claiming refund ,”

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Posted 1 year ago

“Need my order next day maybe two. Not three weeks. poor”

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Posted 1 year ago

“compressor pump arrived with a damaged pully due to no packaging in the orginal box. telephoned 4 times not answering the phone . I have emailed them and sent pictures no responce. I need a replacement pulley pump is intack. I will be contacting my credit card company.”

Helpful Report

Posted 1 year ago

“part arrived damaged due to no packaging in the orginal box. I have attempted to contact them by phone 4 times not answering the phone have also emailed them with pictures, no responce very dissapointed I am going to contact my credit company. I do not wan to return the pump I just need a replacement pulley.”

Helpful Report

Posted 1 year ago

“Express delivery is a con, you won’t get it, all you’ll get is slow delivery and poor communications. Ordered from them 3 times and EVERY time I’ve had to chase them for the order otherwise it just sits as ‘processing’. If you don’t chase it, you simply don’t get it. Recently paid £7.95 for express delivery. They sat on the order for over a week. I chased it, no reply. So I emailed a few days later to say cancel it as I’d now bought elsewhere and they quickly marked it as dispatched and said it was too late. I pointed out I’d paid for express delivery and they just said ‘yeah, sorry’. No offer to refund the express delivery charge for a service I didn’t receive. They’re simply conning people and making money out of excess delivery charges. There are much better and reliable suppliers out there so save yourself the hassle and use them instead of these guys who are just playing at it.”

Helpful Report

Posted 1 year ago

“Paid for express shipping for it to arrive 6 days later!!! Sent 3 emails no reply…. Lesson learnt not to buy from them again.”

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Posted 1 year ago

“Invoice number 1000406461 Order number 1000502927 My purchase arrived in an open package, three tubes of sealant, no good to me as the nozzles had dissappeared, as I needed them the next day I had an eight mile round trip to get some and an extra cost. I have already sent a message to you and have had no reply to date. Martyn Long”

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Posted 1 year ago

“Advertised as free delivery, then requires £5.95. Not exactly free more like bait!”

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Posted 1 year ago

“Advertised HG stove glass cleaner with Free Delivery then added postal charge at check out ?”

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Posted 1 year ago

“Would rate this lower if it was possible I have ordered twice from these and the first item took over a week and the second still hasn't arrived six days later”

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Posted 1 year ago

“WITHOUT DOUBT THE WORST CUSTOMER SERVICE OUT THERE … *AVOID THIS COMPANY*”

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Posted 1 year ago

“Poor communication ,”

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Posted 1 year ago

“SOME OF THE WORST CUSTOMER SERVICE OUT THERE ….. NO RESPONSE TO EMAILS NO RESPONSE TO TELEPHONE CALLS NO RESPONSE TO ANYTHING I WOULD RECOMMEND YOU AVOID THIS COMPANY AND OPT TO SPEND YOUR MONEY ELSEWHERE ….”

Helpful Report

Posted 1 year ago

“I wanted to order 4 cans of plasti-kote Azelea garden paint which was advertised with free delivery. On completion a £9 delivery charge was added?. I left a vm with customer service to date I have had no response or reply as to why the item advertised did not qualify for free delivery so I have not ordered. I understand that a company has to make a profit and sometimes it uses outside delivery drivers but it needs to be made clearer and not mislead customers , even ordering 1 item will still incur a charge so the items are not as advertised. Reading reviews on trustpilot this seems a unreliable company to deal with and I don't want the hassle of trying to get a refund if my order goes wrong, buyer beware!”

Helpful Report

Posted 1 year ago

“I've tried a number of times with messages on the phone and emails the jet wash we brought has broken after 3 times of using it , noone as got back intouch”

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Posted 1 year ago

“Terrible service , dispatch time and delivery very slow with no communication, won't purchase from these again.”

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Posted 1 year ago

“I find it almost incomprehensible that a company could advertise a device with a 5 stroke engine?? Unless of course they have modified the engine and registered a patent??”

Helpful Report

Posted 1 year ago

Power Tools Direct is rated 4.5 based on 14,010 reviews