Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,406 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was terrible I Paid extra money for a 2 day delivery on a Wednesday as I needed tool for Friday and tool was not delivered till Tuesday so had to manage without tool not a happy customer and probably won’t use you again”

Helpful Report

Posted 2 years ago

“i was promised and paid for next day delivery, which should have meant delivery on a thursday. Package had not arrived on friday I emailed twice to say that I needed the item asap , checked dpd tracker and item had not even been picked up yet. I emailed to say item was no longer required as I had gone to screwfix and bought some , they were also almost half the price that power tools charged. Package then arrived over the weekend. I had already finished the job the day before.”

Helpful Report

Posted 2 years ago

“I paid for the goods, a fortnight later i hadn't heard anything or received my goods so i contacted the company only to be told the goods hadn't even left the warehouse yet. It is also not possible to contact this company by the phone. The goods did however finally arrive 3 and a half weeks later.”

Helpful Report

Posted 2 years ago

“Ordered and paid for an item and then subsequently told it was no longer in stock.”

Helpful Report

Posted 2 years ago

“Ordered and paid for goods and paid Express delivery and 5 days later still haven’t received my goods not even a shipping number or a email to say they been shipped out terrible service it’s not the first time I have had bard sevice from power tools company I don’t think I will be dealing with these again”

Helpful Report

Posted 2 years ago

“They sent different item to what they advertise! Bought 300£ of hammer fixings On advert says Timco PZ3 yellow box. They came in red boxes and are PZ2 screws They rubbish don’t hold nothing they just spin around. Very disappointing.”

Helpful Report

Posted 2 years ago

“Web site said, had stock, money taken, never sent and only refunded when chased”

Helpful Report

Posted 2 years ago

“Bought 2 products paid extra for express delivery. Parcel turns up later than expected with only half of the order. Contact customer service to be told that the full order has been delivered. Email them back to let them know that it is definitely not been fully delivered. They continue to say it has and make out that I’m lying. They then say they will take up a dispute with the courier but in the meanwhile I’m out of pocket for a product I’ve not received and no intention of sending me a replacement out while they deal with the courier. Customer service is one of the worse I’ve had the unpleasure of dealing with. Would avoid this company in the future. Also no phone line to speak to anyone???”

Helpful Report

Posted 2 years ago

“Ordered an item with express delivery but no sign of item and had to contact customer service. Advised item has not been shipped but would be for next day. Requested cancellation of item and then told item had already been shipped so unable to cancel order. Requested return process and told item would not be collected and I’d have to pay for return of item. This is poor service especially as they shipped the items late.”

Helpful Report

Posted 3 years ago

“Still not revived order - phones divert you to an email and ironic that I’ve been asked to review a product I am yet to receive….”

Helpful Report

Posted 3 years ago

“Goods damaged in transit due to inadequate packaging. Paltry £10 compensation for damaged goods and late delivery, yet charged extra £16+ postage for 'long length item' they couldn't be bothered protecting. Poor complaints procedure.”

Helpful Report

Posted 3 years ago

“Damaged box with parts missing, can't phone them as they don't take calls.”

Helpful Report

Posted 3 years ago

“Hi everyone selling here diffrent staff then on the pictures becerfull everyone, liars.”

Helpful Report

Posted 3 years ago

“Purchase from them 3HP SIP dust extractor. Unfortunately they send me 2HP SIP dust extractor, apparently wrong description on website. And nothing wrong with that have my refund. But it was 2 weeks ago and description remain the same.”

Helpful Report

Posted 3 years ago

“The clarks 12 litre trolley hand spray which I ordered was just what I wanted , but unfortunately it was damaged on arrival. I have tried to contact power tools direct six days ago but haven't had any contact with them at all so have not been able to use it .”

Helpful Report

Posted 3 years ago

“Items sent out were chipped and scratched (they were decorative bits). Response to my complaint: "this is how they are supplied from the supplier so we are unable to achieve any better quality." A typically British, miserabilist response. No respect for what they sell, no respect for customers.”

Helpful Report

Posted 3 years ago

“Not what l ordered; very difficult to return”

Helpful Report

Posted 3 years ago

“Purchased A Clarke portable generator. Generator would not start and was found to have a damaged starter housing. Tried to contact Power Tools Direct via telephone and email and no response or answer from them. Terrible customer service to say the least.”

Helpful Report

Posted 3 years ago

“Did not supply box of screws ordered "..due to a stocking error..." . Upon checking we found that they were still being advertised on their website but at an increased price. Scandalous!!!”

Helpful Report

Posted 3 years ago

“The worst experience in my life. We bought Clarke CIG81015 Heavy Duty Instant Garage / Workshop – Green (4.5 x 3 x 2.4m). Due to my husband going through cancer treatment, we didn't open the box right away. Only 11 days later. Therefore, we did not report that some of the details were missing. The quality is not what we expected. I reported this to the customer service. And I was refused a return of the goods, since two weeks have passed. The answer is : as the item wasn't reported as having missing parts within the time frame it can not be returned for this reason. If you no longer require this, you can return it, however not with pieces missing. How can I return a complete product? My husband and I are severely depressed.”

Helpful Report

Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,406 reviews