Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,346 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Damaged box with parts missing, can't phone them as they don't take calls.”

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Posted 2 years ago

“Hi everyone selling here diffrent staff then on the pictures becerfull everyone, liars.”

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Posted 2 years ago

“Purchase from them 3HP SIP dust extractor. Unfortunately they send me 2HP SIP dust extractor, apparently wrong description on website. And nothing wrong with that have my refund. But it was 2 weeks ago and description remain the same.”

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Posted 2 years ago

“The clarks 12 litre trolley hand spray which I ordered was just what I wanted , but unfortunately it was damaged on arrival. I have tried to contact power tools direct six days ago but haven't had any contact with them at all so have not been able to use it .”

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Posted 2 years ago

“Items sent out were chipped and scratched (they were decorative bits). Response to my complaint: "this is how they are supplied from the supplier so we are unable to achieve any better quality." A typically British, miserabilist response. No respect for what they sell, no respect for customers.”

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Posted 2 years ago

“Not what l ordered; very difficult to return”

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Posted 2 years ago

“Purchased A Clarke portable generator. Generator would not start and was found to have a damaged starter housing. Tried to contact Power Tools Direct via telephone and email and no response or answer from them. Terrible customer service to say the least.”

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Posted 2 years ago

“Did not supply box of screws ordered "..due to a stocking error..." . Upon checking we found that they were still being advertised on their website but at an increased price. Scandalous!!!”

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Posted 2 years ago

“The worst experience in my life. We bought Clarke CIG81015 Heavy Duty Instant Garage / Workshop – Green (4.5 x 3 x 2.4m). Due to my husband going through cancer treatment, we didn't open the box right away. Only 11 days later. Therefore, we did not report that some of the details were missing. The quality is not what we expected. I reported this to the customer service. And I was refused a return of the goods, since two weeks have passed. The answer is : as the item wasn't reported as having missing parts within the time frame it can not be returned for this reason. If you no longer require this, you can return it, however not with pieces missing. How can I return a complete product? My husband and I are severely depressed.”

Helpful Report

Posted 2 years ago

“STILL WAITING FOR MY DELIVERY”

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Posted 2 years ago

“Purchased items and paid for next day delivery to ensure items arrived by the time work was booked in for (4 days away) items arrived 6 days later so work had to be rescheduled costing money. When I requested a refund for the delivery I’d paid for this was denied. Very poor service and customer care.”

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Posted 3 years ago

“The free postage over £70 is a con. When paying, given the option to pay for quick delivery. Seems that all delivery is the same it only relates to how long they keep your item before posting it.”

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Posted 3 years ago

“Still waiting for full refund. Used misleading picture of different product.”

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Posted 3 years ago

“Bought 2 items. Waited several weeks with no delivery then a refund out of the blue with no explanation. Very poor service. Not recommended.”

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Posted 3 years ago

“100 rivets £26 inc delivery- extortion”

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Posted 3 years ago

“Shipment lost in transit after paying for express delivery. Still unresolved days later, requested a full refund only to be told that this will only happen when the shipment has been located. I would of thought insurance would be included in the delivery charge. Meanwhile I have nothing for my money.”

Helpful Report

Posted 3 years ago

“I needed a wider forked ball joint separator and Power Tools Direct had a Clarke one that was perfect. Only they didn't actually have one. I ordered 3 other items while on their website and had I not queried why the shipping notification did not include the ball joint separator, I would have only found out when the shipment arrived. Given that the most urgent item for me was the ball joint separator, their failure to notify me that they did not have it, notwithstanding there was no indication it was not is stock on their website, cost me a week where I could have been sourcing it from elsewhere. I won't be ordering from Power Tools Direct again.”

Helpful Report

Posted 3 years ago

“bought important materials that they found 10days later out of stock, worst thing is they don’t want to tell me about, really bad experience, order cancelled two weeks later by the shop”

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Posted 3 years ago

“I made an order on 25th May which I paid for and received a receipt. Sad to say, despite a 3-5 delivery schedule, I’m still waiting for it to arrive. Despite 4 emails to the sales department, you can’t telephone them, I’ve had one response to say that they’re looking into it, on Monday last, no one has come back to me. Would I recommend Power Tools Direct? Certainly not on my experience. Customer Service simply doesn’t exist.”

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Posted 3 years ago

“Can't give a rating as I still haven't received my items it is now the 6th of June had to purchase from another seller”

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Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,346 reviews