Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 14,010 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,010 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“shocking service, the company does not know what they can and cant ship with their chosen courier, courier refuses to deliver silicon spray, so company refund your paypal but dont even bother getting in touch with the customer to let them know personally i wouldnt use again as 1. i didnt get my order 2. noone notified me until i got refunded,3. idiots should choose a shipping company that will ship their products”

Helpful Report

Posted 2 years ago

“Can’t really review the product as you cancelled it after ordering and paying for it would advise if a product isn’t available or out of stock don’t advertise it, was frustrating as I needed it for a jet washing job and the company have now passed the job on so not really happy neil”

Helpful Report

Posted 2 years ago

“Main item ordered not available, refunded with no contact , despite messaging calling and emailing to refund entire order ptd preceded to dispatch remains items then 5 min later reply to my email that it was to late”

Helpful Report

Posted 2 years ago

“Waited two weeks after paying £6.95 posting for my first order had to email and ring them when am I going to receive it Won’t be using this company again”

Helpful Report

Posted 2 years ago

“The tools were ok and a good price but the woman on email and the phone refused to send me a receipt! I needed a receipt, not an invoice, but she couldn't/wouldn't understand the difference. Apparently, they don't do receipts! I won't be going back.”

Helpful Report

Posted 2 years ago

“Ordered a power washer and plenty in stock. Ordered was confirmed and money taken. A few days later already waiting for the washer I received an email saying very sorry none in stock but we will refund you in total. Three days later before I received the refund. In addition free carriage for orders over a certain amount and under certain weight. Charged a significant amount because the washer was 2kg over. Not a happy bunny at all and doubt if I'll ever use them again.”

Helpful Report

Posted 2 years ago

“Useless, wouldnt order again from them. Took an order from us saying they had a product in stock. I chased for an update a week later and was promised a call back. I then had to chase again two days later only to be told, sorry, we dont have in stock and have issued a refund. Absolutely wasted my time.”

Helpful Report

Posted 2 years ago

“14 days for my delivery wasted my time!!!! Will not be ordering again.”

Helpful Report

Posted 2 years ago

“I've been a longstanding customer making multiple orders with Power Tools Direct. However having made my last order with a given delivery date (and a delivery charge) they have failed to deliver, make any contact on the delay nor make any contact back from emails, with no one answering the phone line either. I cannot fault the prices that they offer however the customer service has been awful.”

Helpful Report

Posted 2 years ago

“Took 7 days to dispatch, 3 days to answer emails, and don't accept phone calls Won't use them again John Timmins”

Helpful Report

Posted 2 years ago

“I ordered item a week ago, after a few days I got an email saying item was shipped. DHL tracking shows they haven't got it yet. I dont have it either. I cant review the item yet so I reviewed my experience with PowerToolsDirect on this order. Poor show.”

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Posted 2 years ago

“I asked for cover my expense in returning sub standard packageing ,ie at my expence????”

Helpful Report

Posted 2 years ago

“Ordered my items on Saturday and charged for express delivery quoted as 2-3 working days. Tried to phone numerous times following Friday when items still hadn’t been received but unable to get anyone to answer the phone. Emailed Friday 10.00am asking for update and received a reply at 12:00 saying item shipped with Royal Mail with tracking number. Tried to track parcel but Royal Mail not responding to tracking number. Emailed again at 1.00pm asking for information but this time no response. Item eventually showed on Royal Mail tracking on Saturday as received from sender after 5.00pm Friday night. Received Saturday. Email from PTD on Monday saying item delivered. Very frustrating company to deal with obviously had not done anything about my order until I chased it. Will go elsewhere in future due to being unable to speak on phone and lack of honest communication.”

Helpful Report

Posted 2 years ago

“Not received my order….terrible service…will not recommend…what’s happened”

Helpful Report

Posted 2 years ago

“The worst company I’ve ever used professionally. Non existent customer service( email only) The lady I was dealing with was particularly poor, didn’t understand simple words and questions. Took £500 from my account for an agreed product that was in stock. It was only part delivered 2weeks late with no justification. The remaining part of the order was never going to be stocked as I called the manufacturer that expressed concern about there dishonesty! I therefore cancelled the order and arranged a collection. I waited over 4 weeks after they received the item to get my refund. Which was short! Tried to resolve and clarify over email but the incompetence is unbelievable. Avoid this company if you wish to be treated within the parameters of consumer law!!!!”

Helpful Report

Posted 2 years ago

“I am extremely dissatisfied with the service I have received from your company. I placed an order at the beginning of the week and paid £8.95 for express delivery, yet it is now Friday and my order still has not arrived. I have lost money each day that the items have not arrived, as I am unable to work without them. I requested a refund and am still waiting for my money back. This delay in delivery and lack of communication is unacceptable. If I had known that the express delivery I paid for would not be honored, I would have ordered from a different company that could deliver in a timely manner. I am extremely disappointed in the level of service provided by PowerToolsDirects.com and will not be ordering from you again in the future. Sincerely, Byulent Eminov”

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Posted 2 years ago

“Provided me two bill hooks. Arrived swiftly. They were however blunt. Completely blunt. We have had to spend an hour sharpening them. Why blunt a blade before sending?”

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Posted 2 years ago

“Still waiting for the delivery. Not the company’s fault but there are better ones available.”

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Posted 2 years ago

“Ordered item on 3rd Feb didn't arrive until 15th Feb. Had to cancel job and rebook, client not happy. Most of my orders from other companies come next day or up to three days. Obviously won't use this company again.”

Helpful Report

Posted 2 years ago

“On the website is express delivery after three days I was tried chasing it and find out what item even not dispatched”

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Posted 2 years ago

Power Tools Direct is rated 4.5 based on 14,010 reviews