Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,832 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service. Late delivery. No explanation, No offer of a discount. Impossible to reach somebody by phone. They do provide a phone number but then an automatic message tells you that 'they found it's more efficient for us the clients to write to them'. Yeap, I bet they did. AND we ordered 17 generators this time. If that's how they treat a Charity who ordered over 50 generators God save you if you order an electric screewdriver.”

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Posted 2 years ago

“Delivery times are very poor, waited over a week for a delivery”

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Posted 2 years ago

“A company built on false promises, fake stock levels, and awful communication, and lies. YOU CANNOT HIDE BEHIND THE EXCUSE 'We are online only so therefore don't use a telephone' That's outdated, pathetic, and gives a dreadful customer experience. Why on earth don't you listen to all the awful reviews about your service and do something about it? I, as many, have used you once and will NEVER use you again. You are losing customers daily for a totally avoidable reason.”

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Posted 2 years ago

“Very poor customer service. I waited four weeks for this and had to chase up on several occasions. Waited ages for a reply, you can't even ring these people and speak to them. I will never use again, very disappointed.”

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Posted 2 years ago

“Bad communication not told my product was delivered to pick up point, I was told it wasn't in stock for weeks, instead it got delivered after I change my plans for the use of the chainsaw. Got direct information from Hyundia telling me my product had been returned and as for DPD they useless not even letting me know my product was at the pick up point . So between you I am very disappointed, I had to change so much of my plans because I was told I would not get the product in time and then to find out it had been at the pick before when I could of got it and taken it with me. NOT HAPPY. Nearly a month before I got it, had to be another product sent out direct from Hyundai, they have been Fantastic and the best anyone could wish for. Will not use your company again.”

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Posted 2 years ago

“Ridiculous place order wait 8 days with no communication then email to find out why,, not in stock awaiting delivery, IF IT ISN'T IN STOCK DONT OFFER IT, or at least contact and inform your customer, this isn't rocket science it is poor customer service”

Helpful Report

Posted 2 years ago

“Took the order and payment, then without notifying me, refunded to paypal. I only thought to check if something went wrong with the paymentcafter I waited past the estimated arrival date. Communication?”

Helpful Report

Posted 2 years ago

“Delivery was stated as 4 days if I paid for express delivery. Item was not dispatched for 5 days. Contacted them to tell them I would be unable to accept delivery and was told they would cancel the order. I now find they have not bothered to and I will be unavailable to take delivery. This is 10 day later. Also tried to shift the blame to DHL. Check Trustpilot for more horror stories.”

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Posted 2 years ago

“Order was placed on Friday and next Thursday still not arrived so I cancelled it and got a refund”

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Posted 2 years ago

“I haven't yet received my order”

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Posted 2 years ago

“I ordered some screws on the 13th of September after a number of emails asking about my order I still have no response they have taken £90 but still have nothing to show it’s now 20th September”

Helpful Report

Posted 2 years ago

“Ordered a compressor last month, came with broken systainer, they where quick to send a return label, was sent back, still waiting on a refund they just keep telling me they are still waiting on the returns department? It’s been the same reply 3 times now going on a month still not had my money back and still no reply from returns departments apparently! Also the tool took over a week to get to me even though it was down as next day delivery so it’s been 5 week from order. The reason the box came broke in the first place was because it was only wrapped in black plastic, I sent it back with bubble wrap in cardboard box. Wish I had read reviews before ordering. And still waiting on my money. Very disappointing.”

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Posted 2 years ago

“expensive delivery cost considering i ordered 23 rd august and received 4 th september. not good enough when i’m trying to keep customers happy at work.”

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Posted 2 years ago

“Hard work to deal with. Very slow exchange of emails when a phone call could just quickly sort an issue out. I needed to know who was going to deliver the compressor I bought so I could track it and be at home when it comes, but they can't do that for some reason. I'm dreading how bad it will be dealing with them if it develops a fault while under guarantee.”

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Posted 2 years ago

“Bought a Silverline GT52 azada / digging hoe to replace one I had stolen. On first inspection it was clearly poor quality - and significantly below the standard of my previous hoe - the head is poorly finished, and the handle is obviously softwood, not hardwood as described. I have asked powertoolsdirect to clarify exactly what kind of hardwood it’s supposed to be and they’ve failed to reply. The handle is very thick - to compensate for the softwood needing to be thicker for strength no doubt - is lacquered, making it as slippery as an eel and creates hand strain after 10 minutes of use (I’m a 15 stone 6’3” karate instructor, so it’s not me!). Fortunately further hand strain was avoided by the hoe head detaching itself after 10 minutes of use on previously dug ground. Now how could the head come off a digging hoe? Because the handle has not been turned with a flair at the end to prevent the head slipping off when used - this was revealed when the cheap plastic collar dislodged. A couple of screws I’ve put in to secure the collar went in like a hot knife through butter - softwood! Only a chocolate teapot is of worse design.”

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Posted 2 years ago

“No delivery of item after 2 weeks. No information given. Did not answer email Not at all pleased with this firm.”

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Posted 2 years ago

“If you need their products on a specific day, go elsewhere. Now 6 days late”

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Posted 2 years ago

“Ordered an item 12 days ago and still not arrived. I sent several emails with no joy, I am in the process of asking for my money back and ordering from a reputable company now. AVOID”

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Posted 2 years ago

“I put an order in and they didn't send the items, the phone number informs you to email. They don't respond to emails or inquiries forms on the website or Facebook. Don't use this company at any cost, it is an appalling service with absolutely no support.”

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Posted 2 years ago

“Orderer hangers with express delivery on a Thursday night, expected to receive goods by the following Tuesday at the latest. Didn't arrive until the following Thursday, what delayed my job. No email, to tell me when they would arrive, no contact on the phone”

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Posted 2 years ago

Power Tools Direct is rated 4.5 based on 13,832 reviews