Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,410 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“absolute scammers didn,t send order then when asked for refund sent a false royal mail tracking number three days later saying sorry but your order has been shipped very dishonest”

Helpful Report

Posted 3 years ago

“COMPANY DO NOT FOLLOW UP EMAILS!!! MY TOOL HAVE NOT RECEIVED DUE TO THE COMPANY SITTING ON THEIR BACKSIDES AND NOT FOLLOWING THROUGH WITH MY COMPLAINT!!! DO NOT USE THIS COMPANY EVER !!!!! TOTALLY UNPROFESSIONAL !!!!!! AVOID BUYING FROM THIS COMPANY !!!!!”

Helpful Report

Posted 3 years ago

“if i could give 0 star that would happen ordered item 29 of April still not received and we have 11 of May avoid that company !!!!”

Helpful Report

Posted 3 years ago

“Wish I hadn’t bothered. Paid for express delivery 1-2 days. To find out a week later it hadn’t even been dispatched. Ordered the goods for a job in plenty of time but didn’t make the deadline. I had to buy elsewhere so paid twice. Customer services didn’t reply to many of my emails and when you ring you can’t speak to anyone. You would think they would let you know what was going on as they were the company at fault.”

Helpful Report

Posted 3 years ago

“Still havent received the order.”

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Posted 3 years ago

“This company sells stuff they don't have in stock...avoid”

Helpful Report

Posted 3 years ago

“Sorry but the lenth of tome for delivery appalling. Delivery firm and driver excellent Paid for 2 to 3 day delivery received approx 2 weeks later”

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Posted 3 years ago

“Still not received the goods, delays were caused as not =delivered when promised”

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Posted 3 years ago

“Order not received”

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Posted 3 years ago

“75mm screws were terrible every second screw was bent and didn't screw in properly 80mm concrete screws were as expected”

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Posted 3 years ago

“Delivery stated 2-3 days shipping wasn’t posted for 3 days after ordering took week and half to get parcel after having to go collect parcel myself as dhl never delivered the parcel! Oh and £17 for delivery will not use again also level ordered was shrink wrapped to outside of parcel and was damaged.”

Helpful Report

Posted 3 years ago

“Ordered the stabila r type level set and they've been sent out wrong twice”

Helpful Report

Posted 3 years ago

“Ordered 2 items and waited for 2 weeks, asked for refund and received on 1 item the other item got posted out a week later, very bad customer service.”

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Posted 3 years ago

“No stock for 3 months after taking £1200 payment! Pretty poor”

Helpful Report

Posted 3 years ago

“I'm very sorry to say I was extremely disappointed with PowerTools Direct customer service recently. Their prices are very competitive for the items I was after. However, despite paying extra for 2-3 days delivery the order took 14 days from point of order to delivery. I asked what compensation they would offer and was told they cannot offer any compensation. The items were for a carpentry taster course I was delivering. I was very badly let down by the company's inability to deliver my order on time. I did receive an email if I would like my delivery charge refunded!?! Obviously, I replied that I would. Seeing as how the total order was £12.43 including the £5.95 express delivery charge you might have thought the whole order would have been refunded but I was told in an email that that was not possible! As their prices are so good I might use them again but only if I am able to order a month in advance!”

Helpful Report

Posted 3 years ago

“Wrong items delivered. No telephone contact, email only, After a week of to and fro via email, (typical 24 hr response) collection was finally arranged. Powertools Direct would not then dispatch the right items until they physically received back the items they sent incorrectly. Customer service is totally inadequate and while I realise this is a cost measure (not being able to contact them by phone) I will not be using them again. I am still awaiting the delivery of my order. Customer service is only an issue when things go awry and I suppose the majority of transactions go smoothly, but if you do need customer service best of luck!”

Helpful Report

Posted 3 years ago

“Ordered a garage tent that DPD didn't deliver apparently returning it PowerToolsDirect. It's now all on hold until DPD sort themselves out meanwhile PowerToolsDirect have my money and DPD a garage tent. Not what I had in mind when I placed the order.”

Helpful Report

Posted 3 years ago

“Nice website. But selling stuff they don't have it appears. Quoted delivery times are not happening, so unless you want a Long Weight go elsewhere. They did at least process a refund when I flagged things up. Not really a very good way of getting stuff online.”

Helpful Report

Posted 3 years ago

“Absolutely shocking service, I paid for 2-3 day delivery and my order didn’t come for 2 weeks and then some of the order was missing and that didn’t come for another week would not recommend to anyone with the service I’ve had”

Helpful Report

Posted 3 years ago

“Box damaged. No receipt. Machine loose in box. Spare motor brushes smashed. Everything just rattling round with no internal packaging. No care taken.”

Helpful Report

Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,410 reviews