Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,410 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong item delivered . You can only email as no phone option . Slow response from them . Poor communication. Waiting for refund . Avoid !!”

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Posted 3 years ago

“Poor delivery 2 weeks late and no correspondence”

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Posted 3 years ago

“Quite simply the company I've used”

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Posted 3 years ago

“Took over a week to get 2 small gas refills. Couldn't get through on the phone to find out why they hadn't sent them and email response was also slow. I ended up buying from another supplier because I needed the products. I won't use again,”

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Posted 3 years ago

“Terrible, late, zero customer service”

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Posted 3 years ago

“ordered on Sunday night, took 10 days to arrive”

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Posted 3 years ago

“Wrong item arrived , poor customer service as no call operator, email only . I was told to wait in all day 9 to 5 for my wrong item to be collected!! Only then will I receive refund or right item dispatched. Tools were needed urgently.”

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Posted 3 years ago

“Though I don’t believe it was directly Power Tools direct’s fault, the paint we ordered was due to arrive with DPD on 10th March and even though we were here the email we got from DPD said no one was in. Same thing happened the next day and then the delivery was being dropped at an arranged pick up point and never arrived and finally we got the first lot which we had to go and collect from pick up point yesterday afternoon and then the other two lots arrived at the pick up point today! The product was needed 5 days ago when it was due to be delivered and I think you should address this with DPD as your paying them to provide your business with a delivery service. We’re pleased with the product and will use your company again but the delivery service was dire.”

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Posted 3 years ago

“I ordered a product for a job and only 10 DAYS after the ordeer as semd and paid for did they finally get intouch and say there was a problem with the stock so had to cancel my order, SO I WAS WITH OUT PRODUCT AND BACK TO THE STAR ON HAVING TO FIND A NEW SUPPLIER, Would not recommend as can noy talk to anyone and there staff all working from home, Bad SERVICE!!!!!!”

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Posted 3 years ago

“Delivery was late late”

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Posted 3 years ago

“Very poor service. They take your money and never contact you if there is a delay. I paid for a 2 day delivery and on day 5 no contact. Dreadful. Can't even phone them better to go to toolstation or screwfix”

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Posted 3 years ago

“Did not get delivery service paid for , wasn’t even dispatched on time”

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Posted 3 years ago

“Terrible service will not be using again”

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Posted 3 years ago

“Paid for item but not delivered. No response to phone calls, which just direct caller to email. No response to emails.”

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Posted 3 years ago

“Have been waiting for delivery 2 weeks after they didn't know what was my order”

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Posted 3 years ago

“Unfortunately lacking communication skills, very poor on this company‘s behalf ended up going to my bank to get my money back, would I buy from them again definitely not. Stop using poor excuses whenever you take people money, when a full refund was requested”

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Posted 3 years ago

“Cant believe how unprofessional they are. Cant comment on the quality of product ordered as we never received them. Ten days on the order scheduled for delivery in 3 to 5 days was still not sent. No update given or communication and when eventually they responded to our emails they said they are busy and the items are in their warehouse tracking through the system or words to that effect. Appalling service. They were quick to take payment though. Would never use them again.”

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Posted 3 years ago

“Their pricing is reasonably competitive. That's the good news. Their customer service is appalling, Communication is appalling, delivery charge quite pricey but their lead-times for delivery appalling. You can't speak to anyone as all communication is by email which takes ages for them to respond. I've taken the steps to remove them from my list of suppliers as everything I've purchased can be sourced elsewhere.”

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Posted 3 years ago

“I purchased a 10 meter Link2Home strip light and the white light wouldn’t work. I asked for a replacement and the old ones to be collected.. I had an email to say I needed to send them back and you would check them and if faulty you would either refund or replace …. You don’t even have a phone line Terrible service”

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Posted 3 years ago

“They are useless won't order from them again”

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Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,410 reviews