Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,347 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute rubbish, no customer support, paid for next day delivery, product arrived over a week late with no option to even contact Power tools direct. After investigating find out alot of people in the same boat, being lied to, and ultimately ripped off by these scam artists. Avoid like the plague.”

Helpful Report

Posted 3 years ago

“Ordered 2 items on 22/12/21, 1 item was the last one in stock, paid for 2-3 day delivery, half expecting delivery between Christmas and new year due to time of order and I have not received any of my items. I have not been contacted in any way, I have even sent an email asking for an update and I have had no reply.”

Helpful Report

Posted 3 years ago

“Not kept informed and no emails recieved”

Helpful Report

Posted 3 years ago

“Ordered as a Xmas gift paying for 2-3 days express parcel delivery. Goods still not here, no communication regarding delivery and business closed until January 5th so a disappointed customer”

Helpful Report

Posted 3 years ago

“item faulty, send 5 emails no reply to them, Very poor. Reported to paypal, had 1 reply which i have replied with no answet”

Helpful Report

Posted 3 years ago

“Paid express delivery 2 3days took not good enough”

Helpful Report

Posted 3 years ago

“Took too long to deliver, cannot contact by phone and you are not very responsive to emails probably will not use again”

Helpful Report

Posted 3 years ago

“still waiting for delivery”

Helpful Report

Posted 3 years ago

“Cant be bothered to go it to it all again what I will say is that only using email as a communication is bad business I can understand letting your staff work from home but only if it doesn't customers contacting you having at least one in the office to answer the phone would be a very good idea”

Helpful Report

Posted 3 years ago

“No correspondence- no delivery - very poor all round”

Helpful Report

Posted 3 years ago

“When the order hadn't arrived I tried contacting them to be told by a voicemail that all employees were working from home and that I had to email my query. I received an email.the following day to be told the items hadn't even been sent. I needed them for my business which meant I had to disappoint customers. They finally arrived 15 days after I ordered them. It was my 1st order with them and will definitely be my last.”

Helpful Report

Posted 3 years ago

“I still have not received my tools I am very angry I will report I need it immediately”

Helpful Report

Posted 3 years ago

“Order item on express delivery sent the wrong item. A further 19 days to receive the item I ordered. Customer service is contactable only online and not very helpful at best. Worst company I've ever used. Avoid”

Helpful Report

Posted 3 years ago

“PowerTools direct is one of the worst company's I have ever purchased anything from. I have emailed them numerous times and have had no answers to my queries. I paid for my order in full and have had no goods and no clarity of what is going on. The matter is now with my solicitors in order to take legal action. It's impossible to communicate with them by telephone as no one answers the phone. I unfortunately drove 80 miles to the company premises only to have a so-called manager "Andrew" say that he knew nothing abd could do nothing??”

Helpful Report

Posted 3 years ago

“Ordered a portable gas heater which was showing in stock and available for delivery within 2/3 days. Paid extra for fast delivery. After five days and an enquiry, firm replied that item was not in stock and not expecting delivery from supplier until just before Christmas (delivery then not available until after holiday period). I subsequently cancelled the order. After checking reviews it would appear other customers have commented on PTD showing items in stock which clearly were not. Has to be said this is poor business practice to put it mildly. Only positive hence one star is a prompt PayPal refund.”

Helpful Report

Posted 3 years ago

“Ordered December 4 still waiting December 18 had to bye elsewhere as needed”

Helpful Report

Posted 3 years ago

“Took2 weeks to get items ordered 3 only recieved 2 items Paid extra 2/3 days delivery”

Helpful Report

Posted 3 years ago

“Not a good result. I was promised delivery in three days, nothing appeared and it is impossible to contact this company by phone or e-mail. The tools eventually arrived after nearly three weeks with two items missing! This didn't matter as having waited so long we had to buy the tools from another supplier so didn't need them anyway. Having looked at website reviews,( should have done that first), this seems to be normal for this company. One reviewer has been waiting for tools since February!”

Helpful Report

Posted 3 years ago

“Sold me an item that wasn’t in stock although the website said it was. Then going to charge me postage for two items that relied on me having the original item. However very good at reimbursing me the value of the items I thought I was buying. Won’t be using power tools direct again I’m afraid.”

Helpful Report

Posted 3 years ago

“Ordered a jump starter, it arrived as promised but was damaged. Tried phoning , message says there is no one to take calls , email only. After 3 emails eventually after a couple of hours I got a response which was to offer a partial refund which I did say I would consider ,after another couple hours I still had no response, so I then declined the offer and said I would like a replacement . I then had a message which said I had to return the damaged one and only when they had it would they arrange a replacement . I then said I would ideally like them to take it back and refund me . Once again no response for several hours. I will update this when it is resolved”

Helpful Report

Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,347 reviews