Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,347 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order still not received despite numerous attempts to chase up.”

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Posted 3 years ago

“PowerTools Direct took my order and I paid them instantly. 3 days later I got an email cancelling my order, shortly after they sent me another email saying they had refunded my payment. There was no explanation given as to why they had cancelled my order, so I sent them 2 emails asking them why. There was no reply so I sent another, this time I got a reply saying they were out of stock. They sell several different types of this item and they could have offered an alternative< but they couldn't be bothered and I wasn't going to order one of the alternative products from them to find that that too was out of stock. I WOULD NOT RECOMMEND BUYING ANYTHING FROM THEM AT ALL”

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Posted 3 years ago

“sent me an invoice with correct address,sent to fedex with wrong postcode,waited 2 week and made 26 phone calls please do not buy of these people.”

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Posted 3 years ago

“Dont come back when request information Delivery incomplete - missing parts and a whole unit not delivered”

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Posted 3 years ago

“Didn't post the order until prompted after 8 days”

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Posted 3 years ago

“After my scathing 'Trust Pilot' review you want me to review your company direct ? Okay then, an item was advertised as in stock with 3 to 5 day delivery. I chased you when it failed to arrive, was told it was down to the supplier / warehouse / anyone else you could shift blame towards. After three weeks I had an email to say I was being refunded. Overall, very disappointed.”

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Posted 3 years ago

“I used this company because it was marginally cheaper than elsewhere. Their website stated they had stock so I went ahead with the purchase, over the weekend (Saturday). Monday I received the invoice. Delivery was stated 3-5d days. So at worst I will get the item Friday. That was not the case. Friday I get an email stating my order has been dispatched. So I emailed their customer services. All I can say is disappointing. Just scripted responses from the agent. I could have purchased this item from another company and I would have had it by Wednesday. The delay has put me behind on a project I am working on. I will not purchase anything from them again.”

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Posted 3 years ago

“Absolute rubbish. Failed to provide product. No customer service (telephone number inactive, email address is not responding) Avoid like the plague.”

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Posted 3 years ago

“I ordered from them as they stated 3-5 days delivery. It’s now 2 weeks. Their website says they won’t answer the phones but will email straight back. They don’t. Can take up to 2 days. They don’t care that my order hasn’t been delivered, and refuse to refund or resend despite me having a builder on site waiting to use the order. I won’t be ordering from them again”

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Posted 3 years ago

“They don’t know the products they sell. SIP pressure washer, Q, does it come with a turbo nozzle. After going back and forth 6 calls, A, yes. On receipt no it doesn’t! 3 hours work and 3 weeks in my possession the lance fails to work. I went back to Tools Direct only to be told “it’s a consumable item”. No it’s not. Anyway, within 3 weeks the sale of goods act is well and truly on my side. Bad experience!!!”

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Posted 3 years ago

“Sorry to say I attempted to cut a 40mm plastic waste pipe, it wouldn't go through it and failed.”

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Posted 3 years ago

“The customer services was extremely poor. There was no contact to tell me the product was out of stock and then after chasing, received an email two weeks later to say the order had been cancelled. Would not recommend buying from Power Tools Direct to anyone. Really disappointed that 2weeks on I don’t have the product I wanted in the first place.”

Helpful Report

Posted 3 years ago

“Waited a long time to receive my order. Received an email to say one of the items wasn't in stock where they refunded the item. Then, only received part of the remaining order. Contacted customer services where I was told they sent out the full order. Clearly a packing issue as two items were missing. They then told me its tough, I'm not getting my products or a refund!!! I've never been treated this way by a company in my life and I would simply call this an act of theft.”

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Posted 3 years ago

“I have been waiting for the balance of my order of screws, I have tried to phone but phones are not being answered at the moment. I have replied to email but haven’t received a reply or update.”

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Posted 3 years ago

“Not yet got my delivery.”

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Posted 3 years ago

“Quite simply rubbish service! Avoid.”

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Posted 3 years ago

“first time buyer & not a very good service”

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Posted 3 years ago

“Wrong tool sent.”

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Posted 3 years ago

“I ordered some router bits that were urgently needed and expected them to be delivered within 2-3 working days. still no delivery after four working days I contacted Power tools Direct and they said they would look into it and the following day I received an email to say there was a stock error and they did not have the router bits. Problems do happen especially during these difficult times but if I had been notified about this error by yourselves straight away instead of me having chase up the delivery I would have been happier so that I could have continued to search for these elsewhere. We were credited straight away for the error.”

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Posted 3 years ago

“I never recelieved my parcel dhl leftvitbon my doorstep and its been stolen”

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Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,347 reviews