Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,347 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered screws that i desperately needed, paid the additional postage fees for a faster delivery, no signs still of the screws, or even anyone to update me”

Helpful Report

Posted 3 years ago

“Wrong item delivered and when we asked for a replacement we were advise that the item we ordered was now out of stock so stuck with something we didn’t want. Also arrived late. Promised 2-3 working days and took 5 working days.”

Helpful Report

Posted 3 years ago

“Hello we have still not received our order , the couriers delivered to the wrong place , now they are trying to track our parcel , very poor service .”

Helpful Report

Posted 3 years ago

“I ordered six items from Power Tools direct. They were dispatched with DHL but only three items, separately packed were delivered. The DHL website said the delivery was a part delivery. When I contacted Power Tools to ask them to contact DHL and find out when I might expect the rest of my delivery they did do this. DHL claimed to have made a complete delivery. This has not been the case. I even sent to Power Tools photographs of the part delivery from the DHL tracking website and their record stating a part delivery. Power Tools reaction has been DHL claim to have delivered everything and they cannot claim for lost goods from DHL. They recommend I contact my credit card company and open a dispute. I find it very difficult to accept that I the customer am not believed even though they and DHL cannot provide proof of delivery. I shall not be making any further purchases from power tools and will pursue a claim through my credit card company”

Helpful Report

Posted 3 years ago

“I have not received it yet”

Helpful Report

Posted 3 years ago

“Not at all good paid for 2-3 day delivery and products turned up 3 weeks and 3 days later with products missing. Never again.”

Helpful Report

Posted 3 years ago

“Paid money after they said item was in stock only to find out 4 days later it was out of stock”

Helpful Report

Posted 3 years ago

“I received my item, a generator, £300. I realised that it wasn't powerful enough, i was given wrong information by the company just before buying it. Contacted Power Tools and send it back, stating that i wouldn't need another but a refund. The currier came to my place a couple of weeks later, I sent the item back. Since I had a few conversations and email, requesting my refund, then they stopped replying to me. 3 months later I have no generatoe, no money back and no communication. I will contact them on Monday 19th of October 2021 on my last attempt to recup my money then I will have to resolve it via legal way. Very disappointed. Customer Service 0”

Helpful Report

Posted 3 years ago

“Goods not arrived. Can’t call them and customer service via email isn’t the best”

Helpful Report

Posted 3 years ago

“This company is a disgrace I ordered the sealey power sander as advertised to later fi d out you need a compressor for it to be able to sand so its not a sander its a six hundred pound hoover I then had to pay to have it sent back so I packed it all up and sent it back as it was boxed they then sende a photo that it's broken and wo t refund me you can't speak to anyone it is all emails so I am now going trading standards and citizens advice to get my money back as they have refused me A refund there customer service is shocking if you won't my advice don't use this company they are shocking they have cost me money and time and don't won't to helpe at all there good at takin your money that's about it”

Helpful Report

Posted 3 years ago

“Power Tools Direct Order #1000329693 The above order was delivered 14 Oct 2021 @ 12:37 Hrs. On opening the package I noticed that the packaging had been damaged. Parts of the router had pierced the side of the plastic wrapped packaging and was sticking out of the box. On observing the damage to the router my opinion is that it has been dropped or had something heavy dropped on to it. The evidence supporting this opinion is: - 1. The sturdy aluminium router base plate casting has been cracked, along with damage to its plastic slip pad. 2. The aluminium casting of the parallel guide has been fractured into two pieces and is not serviceable. 3. There are many pieces of fractured plastic trims in the packaging with the router. I wish to return the order for a full refund at Power Tools expense. I attach 11 photos of the shipment taken during opening the package and security cam of the delivery. Power Tools Direct have not responded to any of my communications so unable to return the package.”

Helpful Report

Posted 3 years ago

“Have not receved it yet”

Helpful Report

Posted 3 years ago

“They put a picture of a larger version of the tool they suppplied me on their website, when in fact, it placed the smaller version in the basket !! (illustrations can be providedon request) They would only refund if I paid postage both ways. As it happens, I am so pleased with the tool that I would have kept it anyway , but their misrepresetation was very misleading . I would never use a company that use these tactics again.”

Helpful Report

Posted 3 years ago

“Item damaged. Was offered a partial refund twice. No replacement offered. Still hasn’t been sorted a week after purchasing. Very poor and overpriced. Bad business.”

Helpful Report

Posted 3 years ago

“I would never buy from them again asked to cancel the order. But you still sent it paid postage next day 8.95 royal mail used which is way cheaper ordered Saturday received next Friday how about that! Really bad service”

Helpful Report

Posted 3 years ago

“Item arrived in a very battered box and took over a week to arrive despite paying for 3-5 day delivery.”

Helpful Report

Posted 3 years ago

“16/09 placed order ,pr1000324410, 3-5 days delivery,22/09 was told still awaiting payment,(pay pal),so had not been posted ,i tried to re order but it seems item is out of stock again.no phone number to speak to any one so i will have to go elsware”

Helpful Report

Posted 3 years ago

“Ordered a tool cabinet, after payment I waited a week and there was no delivery or communication from Power tools. It was only after contacting Power Tools that I learned it was out of stock.”

Helpful Report

Posted 3 years ago

“Very misleading delivery times. Do not take any notice of the delivery times shown under the initial selling page, as these are changed to a later date as you proceed. My items arrived 3 days later than it stated but the customer service said this was acceptable. Poor all round, suggest shopping at an alternative store.”

Helpful Report

Posted 3 years ago

“working from home is a lame excuse for not answering the phone and you do not reply to emails. Can I get my £1254.97 back!”

Helpful Report

Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,347 reviews